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8:10pm Friday 29th October 2010 in Health By Nina Morgan
A COMMUNITY hospital should treat its patients the same way supermarkets treats customers, according to its managing director.
Charlie Wood said she did not want the £20million Braintree Community Hospital to resemble a general hospital.
Mrs Wood said she was concerned about the level of care and attention elderly patients received at Colchester General Hospital after her recent stay there.
She said staff at the community hospital, in Chadwick Drive, Braintree, which opened in April, were striving to create a warm and caring atmosphere, where staff treat every patient as if they were their own relative.
Mrs Wood, who has ten years experience in public and private healthcare, said if you ask where the sugar is in a supermarket, a member of staff will take you to the correct aisle.
She said if patients are unsure where they are, they should be escorted to areas of the hospital in the same way.
If patients have special dietary requirements, hospital staff should again go out of their way to deliver those, she added.
Mrs Wood was speaking at the first annual meeting of Friends of Braintree Hospital.
Talking about her experience at Colchester General Hospital, she said: “It wasn’t the most positive experience I have ever had.
“My care was handled very well, but I was saddened by the care provided to the elderly and particularly those elderly patients without supporting relatives who were on their own.
“I would like to think our hospital is going to be very different.
“It’s a local hospital for local people and we put the patients first.
“We try to treat everyone as an individual and we’re turning back to old fashioned values.
“Patients are called Mr and Mrs and then asked if they would like to be called by their Christian name.”
Comments(74)
ALMONDS
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10:29pm Fri 29 Oct 10
Boris
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10:33pm Fri 29 Oct 10
25414nora
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10:39pm Fri 29 Oct 10
Anna Key
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10:50pm Fri 29 Oct 10
Taj
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7:27am Sat 30 Oct 10
Boris wrote:My point exactly Boris ,I remember once being told that they didn't sell Shallots because there was no call for them ,(they do now).
I find the Fiveways staff very friendly and helpful. They are not helped by their management policies or by their computer system, but they do their best.
old-timer
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7:54am Sat 30 Oct 10
gabe
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9:02am Sat 30 Oct 10
Anna Key
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10:18am Sat 30 Oct 10
Smouldering Ewok
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12:50pm Sat 30 Oct 10
Anna Key wrote:Yes but, this story isn't about you Anna.
'Mrs Wood, who has ten years experience in public and private healthcare, said if you ask where the sugar is in a supermarket, a member of staff will take you to the correct aisle.'
Really? I find you spend ages looking for somebody, to eventually only find some spotty teenager whose vague hand gesture points you the wrong way with a 'think it's over there, somewhere.' You're then in an aisle surrounded by dog biscuits, but still clueless as to the location of the sugar. Whether it's Fiveways, Tescos, Sainsburys or Asda, I've experienced similar levels of customer service in them all.
pingu
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1:03pm Sat 30 Oct 10
Anna Key
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1:17pm Sat 30 Oct 10
Boris
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1:32pm Sat 30 Oct 10
Anna Key
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1:35pm Sat 30 Oct 10
Boris
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1:52pm Sat 30 Oct 10
Boris
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1:58pm Sat 30 Oct 10
Anna Key
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2:26pm Sat 30 Oct 10
Boris
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2:38pm Sat 30 Oct 10
Anna Key
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2:52pm Sat 30 Oct 10
gabe
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2:52pm Sat 30 Oct 10
Boris
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3:06pm Sat 30 Oct 10
Taj
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3:34pm Sat 30 Oct 10
BillBill
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4:56pm Sat 30 Oct 10
Anna Key
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5:47pm Sat 30 Oct 10
Boris
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5:59pm Sat 30 Oct 10
Boris
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6:02pm Sat 30 Oct 10
Smouldering Ewok
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9:19pm Sat 30 Oct 10
Feisty CBC
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10:40pm Sat 30 Oct 10
Say It As It Is OK?
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9:27am Sun 31 Oct 10
BillBill wrote:Clearly there are those who don't want to grasp what is being said here by BillBill.
"come to a meeting to discuss the cuts."
Oh Lordy, Boris and Anna Key and their comrades maoning about their lot - that will be a fun event.
Presumably you will protesting about the £20K a year housing benefit cap. Millions of hard grafting working class families don't earn 20K a year and pay their way so why should they fork out to support the work-shy benefit reliant masses?
Will you be protesting about the Government cuts to public services?
Why should those of us who work for a living support the inflated salaries and pensions of council workers who the country can no longer afford to subsidise.
Cut away I say. The deeper the better. In the private sector we have had it for years and I didn't see Boris and Anna Key whining when my friends were made redundant. Nor did my friends. They simply looked for other jobs to support them and theur families and did not rely on the state to molly coddle them.
GRIN CH
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10:31am Sun 31 Oct 10
e8joe
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11:37am Sun 31 Oct 10
Anna Key
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12:50pm Sun 31 Oct 10
GRIN CH
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12:57pm Sun 31 Oct 10
Anna Key wrote:Oy I'm a landlord and have to cover the damage and unpaid rent tenants accumulate blame the bad tenants for the rising rents most landlords just want a reasonable return and the properties they rent out are quite often on mortgages if you don't like paying rent don't rent.
And the way to do something about that isn't to socially cleanse the poor, but to cap the excessive rents charged by greedy, parasitic landlords.
meadowlady
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1:22pm Sun 31 Oct 10
Anna Key
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1:51pm Sun 31 Oct 10
GRIN CH wrote:Are you asking me to squat one of your empty properties?!
Anna Key wrote:Oy I'm a landlord and have to cover the damage and unpaid rent tenants accumulate blame the bad tenants for the rising rents most landlords just want a reasonable return and the properties they rent out are quite often on mortgages if you don't like paying rent don't rent.
And the way to do something about that isn't to socially cleanse the poor, but to cap the excessive rents charged by greedy, parasitic landlords.
Anna Key
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1:59pm Sun 31 Oct 10
meadowlady wrote:If you insist in talking a dead language I'm not surprised it hurts!
Meum cerebrum nocet
Boris
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2:29pm Sun 31 Oct 10
Boris
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2:35pm Sun 31 Oct 10
Boris
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2:42pm Sun 31 Oct 10
Anna Key
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2:48pm Sun 31 Oct 10
Anna Key
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2:56pm Sun 31 Oct 10
GRIN CH
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3:04pm Sun 31 Oct 10
Anna Key wrote:where do you say not all, no you generalise all landlords, that is the post replied to any way,Ive had squatters in one of my property's they weren't there long believe me, back to topic I wont eat any more meat balls not in hospital any way
And the way to do something about that isn't to socially cleanse the poor, but to cap the excessive rents charged by greedy, parasitic landlords.
Anna Key
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3:11pm Sun 31 Oct 10
GRIN CH
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3:14pm Sun 31 Oct 10
Anna Key wrote:grow up anna get a job and maybe just maybe one day you will be able to buy your own house
'they weren't there long believe me'. Hmmm, that don't sound too good, hope you weren't breaking any laws, as the greedy parasitic examples of your kind do all the time?
Anna Key
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3:41pm Sun 31 Oct 10
GRIN CH
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4:17pm Sun 31 Oct 10
Boris
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4:23pm Sun 31 Oct 10
Anna Key
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4:25pm Sun 31 Oct 10
Say It As It Is OK?
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4:31pm Sun 31 Oct 10
Boris wrote:Try as you will Boris but your analogy of what I said is somewhat twisted to suit your own agenda! Its a good job the rest of us don't follow you advise and just expect to be paid not to work.
Say It also objects to people allegedly "scrounging" and not working for years. He also says jobs are hard to get. The logical conclusion of course is that it is better for some people to be paid not to work, so that others can have jobs.
So let's have no more nonsensical talk about "scroungers". People who collect benefits and don't work are actually doing the country a favour, by freeing up jobs for those who need them.
Anna Key
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4:32pm Sun 31 Oct 10
Boris wrote:Was only trying to defend the decent, silent minority! My landlord!
Anna, you shouldn't tease the bigot, he is getting childish now.
GRIN CH
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4:33pm Sun 31 Oct 10
Boris wrote:Boris me a bigot and proud of it you and idiot and to stupid to know it LOL@ploris
Anna, you shouldn't tease the bigot, he is getting childish now.
GRIN CH
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4:34pm Sun 31 Oct 10
GRIN CH wrote:sowwy talking like boris now LOL
Boris wrote: Anna, you shouldn't tease the bigot, he is getting childish now.Boris me a bigot and proud of it you and idiot and to stupid to know it LOL@ploris
Anna Key
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4:36pm Sun 31 Oct 10
Say It As It Is OK? wrote:There are many more unemployed than vacancies. How doesn't Boris make perfect mathematical sense?
Boris wrote:Try as you will Boris but your analogy of what I said is somewhat twisted to suit your own agenda! Its a good job the rest of us don't follow you advise and just expect to be paid not to work.
Say It also objects to people allegedly "scrounging" and not working for years. He also says jobs are hard to get. The logical conclusion of course is that it is better for some people to be paid not to work, so that others can have jobs.
So let's have no more nonsensical talk about "scroungers". People who collect benefits and don't work are actually doing the country a favour, by freeing up jobs for those who need them.
The long term benefit scroungers, who don't want to or have never worked are there for all to see....but only if you want to look!
GRIN CH
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4:41pm Sun 31 Oct 10
GRIN CH
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4:48pm Sun 31 Oct 10
Anna Key wrote:That's because you don't own any chave LOL @ U
Oh dear, you're obviously a bigot - and there was me giving you the benefit of the doubt. I have a job, pay taxes - without any of your fiddles, and don't sit on my backside all day living off the property I own.
Anna Key
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4:52pm Sun 31 Oct 10
Anna Key
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4:58pm Sun 31 Oct 10
Anna Key
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5:26pm Sun 31 Oct 10
meadowlady
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10:10pm Sun 31 Oct 10
Boris
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1:18am Mon 1 Nov 10
Say It As It Is OK?
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7:50am Mon 1 Nov 10
Anna Key wrote:Mathematics don't come anywhere near justifying paying benefits to those who have proven, over a long term, that they have no intention of even looking for work and it makes no sense at all .
Say It As It Is OK? wrote:There are many more unemployed than vacancies. How doesn't Boris make perfect mathematical sense?
Boris wrote:Try as you will Boris but your analogy of what I said is somewhat twisted to suit your own agenda! Its a good job the rest of us don't follow you advise and just expect to be paid not to work.
Say It also objects to people allegedly "scrounging" and not working for years. He also says jobs are hard to get. The logical conclusion of course is that it is better for some people to be paid not to work, so that others can have jobs.
So let's have no more nonsensical talk about "scroungers". People who collect benefits and don't work are actually doing the country a favour, by freeing up jobs for those who need them.
The long term benefit scroungers, who don't want to or have never worked are there for all to see....but only if you want to look!
Justice79
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8:22am Mon 1 Nov 10
Taj wrote:Thats quite a grudge joy have there considering it's all over a few shallots, of course if you were supporting your local grocer then you wouldn't have had the shallot incident which has clearly affected you deeply. As for the GR INCH a quick search of this site and the clacton section will show you that this poor soul's often inflicted his poor spelling and excessive use of the term lol under the user name of da_management and is what is commonly known as a troll in internet land.
Funny thing happened in the Prettygate Co-op this morning ,two mothers with young daughters looking like they were going out on a trip went to the sandwich shelf and there wasn't any thing there so they asked the shop assistant if any were coming later, she said no, we don't have any and there isn't a delivery on Saturday, Unperturbed the customers rushed round the shop to buy something else and when they arrived at the checkout one of the girls noticed the shop assistant filling the vacant shelf with sandwiches . Please leave the hospital alone ,I don't want the Co-op experience in hospital with or without smiles
GRIN CH
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8:31am Mon 1 Nov 10
GRIN CH
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8:48am Mon 1 Nov 10
Mr Anory. Jack
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9:33am Mon 1 Nov 10
GRIN CH wrote:F O O L...
You forgot to mention the loads of money I have in Isa's and I just love watching the tenants get humiliated when I have to have them evicted I always park near by in my very expensive car so that I can watch them being degraded it's better than watching a film LOL @ the tenant LOL !!!!!
GRIN CH
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9:37am Mon 1 Nov 10
GRIN CH
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9:38am Mon 1 Nov 10
Mr Anory. Jack
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9:43am Mon 1 Nov 10
GRIN CH wrote:Paranioa IS getting the better of you yet again grinch,
Anory. Jack alias alias alias what next I wonder you sad little girly back stabber hows the plod today have they paid a visit LOL at the same idiot with yet another name or is it his co idiot amenity2 probably.
Mr Anory. Jack
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9:59am Mon 1 Nov 10
wardyt
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3:36pm Mon 1 Nov 10
Anna Key wrote:Anna Key: To suggest that people who are happy to exist on benefits are doing the rest of us a favour is laughable. Why should they be given a free ride whilst the rest of us work hard !?
No. When I was unemployed a couple of years back, and despite having a degree (which meant I could have signed on a year demanding £20K graduate employment only), those that didn't want to apply for the jobs I was applying for (such as minimum wage cleaning at Debenhams, my eventual realise from the appalling situation of unemployment) were quite clearly doing me a massive favour. I can't understand how people survive on benefits. But if people do, and are 'happy' with that, they are doing the rest of those unfortunate enough to be unemployed a huge favour.
Anna Key
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5:07pm Mon 1 Nov 10
Taj
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5:39pm Mon 1 Nov 10
Justice79 wrote:My final words on the subject.
Taj wrote: Funny thing happened in the Prettygate Co-op this morning ,two mothers with young daughters looking like they were going out on a trip went to the sandwich shelf and there wasn't any thing there so they asked the shop assistant if any were coming later, she said no, we don't have any and there isn't a delivery on Saturday, Unperturbed the customers rushed round the shop to buy something else and when they arrived at the checkout one of the girls noticed the shop assistant filling the vacant shelf with sandwiches . Please leave the hospital alone ,I don't want the Co-op experience in hospital with or without smilesThats quite a grudge joy have there considering it's all over a few shallots, of course if you were supporting your local grocer then you wouldn't have had the shallot incident which has clearly affected you deeply. As for the GR INCH a quick search of this site and the clacton section will show you that this poor soul's often inflicted his poor spelling and excessive use of the term lol under the user name of da_management and is what is commonly known as a troll in internet land.
CUT AND PASTE
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5:43pm Mon 1 Nov 10
Anna Key
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6:06pm Mon 1 Nov 10
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Taj says...
10:04pm Fri 29 Oct 10