Commuters given free chocolate as apology for poor service (From Echo)
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Commuters given free chocolate as apology for poor service
7:00pm Sunday 27th January 2013 in News By Chloe Chapman
c2c staff wearing t-shirts saying “Sorry for last Thursday” handed out 20,000 chocolates to passengers at London Fenchurch Street
COMMUTERS were given a sweet treat as an apology for poor service.
c2c staff sported sorry t-shirts and handed out 20,000 chocolates to apologise for delays which affected thousands of customers last Thursday, January 17.
Passengers faced delays of 90 minutes on the line which connects Shoebury to London Fenchurch Street after the 7.03am train broke down near Limehouse, in East London.
The line was out of action for an hour and normal service didn’t resume until 3pm that afternoon.
Train staff made up for it exactly a week later by wearing t-shirts saying “Sorry for last Thursday” and handing out bags of chocolate buttons and mini eggs.
Stuart Smith, 23, of Belle Vue Place, Southend, who was more than an hour and a half late for work last week, said: “Although it was just a little bag of sweets, it’s still a nice gesture and proves that they are attempting to show they are sorry for the incident which occurred.”
Julian Drury, c2c managing director, said: “c2c is the most punctual train operator in the country because we make sure disruption like that is rare, but on this occasion we have to hold our hands up and say sorry – and here’s a little something from us.”
Comments(19)
shotgate76
says...
7:47pm Sun 27 Jan 13
daninorth
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8:13pm Sun 27 Jan 13
rattiegyal
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9:32pm Sun 27 Jan 13
SARFENDMAN
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10:18pm Sun 27 Jan 13
Major Incident
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10:36pm Sun 27 Jan 13
Soouthchurch59
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10:51pm Sun 27 Jan 13
Major Incident wrote:Intercity insulin injections?
What were diabetic passengers offered?
pendulum
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5:04am Mon 28 Jan 13
Major Incident wrote:Diabetics can eat chocolate in small amounts - it's not a problem.
What were diabetic passengers offered?
Major Incident
says...
9:52am Mon 28 Jan 13
pendulum wrote:Don't want a medical debate about this but that's not strictly true for all diabetics....I know because I'm married to one. The comment about interciity insulin might be nearer the mark!
Major Incident wrote: What were diabetic passengers offered?Diabetics can eat chocolate in small amounts - it's not a problem.
Monkeytennis1
says...
11:56am Mon 28 Jan 13
Major Incident wrote:Good grief…Talk about off “TOPIC”
pendulum wrote:Don't want a medical debate about this but that's not strictly true for all diabetics....I know because I'm married to one. The comment about interciity insulin might be nearer the mark!
Major Incident wrote: What were diabetic passengers offered?Diabetics can eat chocolate in small amounts - it's not a problem.
Tj Lady
says...
12:49pm Mon 28 Jan 13
shotgate76 wrote:Yes.anyway the fought was nice for them to do this,But why could they not hand out a nice small salard roll which is more healthy.
I hope they don't start doing this on GA. I'd be obese if they handed out sweets after every delay.
Rob777
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1:41pm Mon 28 Jan 13
On that note @ to be fair they are quite good if you complain about things, they refunded me £20 a few months ago as the machine stole my money.
Shoebury_Cyclist
says...
2:38pm Mon 28 Jan 13
rattiegyal wrote:Four T-shirts and packets of chocolate bought in bulk. Probably works out to 20p or less per packet per passenger.
Yeah how much did it cost printing all the dumb t-shirts and the buying of chocolates? They would've been better off giving the commuters a free days travel really.
Free travel for a day per passenger would have cost them a lot more.
Cosmo Spring
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5:12pm Mon 28 Jan 13
Carnabackable
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5:30pm Mon 28 Jan 13
Nebs
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9:56pm Mon 28 Jan 13
Carnabackable wrote:Be careful what you wish for. I have heard that there are plans afoot to restrict dividend payments for train companies that do not reach targets, with the money that would have been paid in dividends instead being spent on improving the service to reach targets.
Being a share holder of c2c, I hope these extras, are passed on to the cocky passengers
Steve H
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9:03am Tue 29 Jan 13
Ask the person who missed an important job interview, hospital appointment or event, I am sure they will be really pleased to be offered a chocolate as an apology.......not!!
JessyJar
says...
1:08pm Tue 29 Jan 13
shotgate76 wrote:wishful thinking that they would bother doing this...
I hope they don't start doing this on GA. I'd be obese if they handed out sweets after every delay.
Ugly
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1:21pm Wed 30 Jan 13
Was it just at the main entrance/exit or the both ?
As many have already posted, I'd prefer a cheaper ticket price than a bit of chocolate.
Lesley says...
7:26pm Sun 27 Jan 13