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Train operator c2c the most punctual in the country
2:31pm Saturday 19th October 2013 in News
TRAIN operator c2c has once again been named the most punctual operator in the UK.
The latest official industry figures show that 97.8 percent of its services ran on time for the four weeks leading up to October 12.
Over the last year 97.2 percent of all c2c trains arrived on time, which was the best result in the country compared to a national average of 90.7 percent.
Managing director Julian Drury said: “We’re proud that c2c continues to lead the way in running a punctual rail service. Through the hard work of our staff and our close collaboration with Network Rail, we have transformed the rail service for c2c passengers over the past decade.
“c2c may be in the final year of its current franchise, but we will look to build on these results for as long as we run services for local passengers.”
The punctuality results published by Network Rail are the public performance measure, the Government’s official measure of trains on time.
In the same time period, Greater Anglia, who operate between Southend Victoria and Liverpool Street, ran at 94 percent, above the national average of 92.1 percent.
The result represents the ninth consecutive four-week performance period where Greater Anglia has recorded punctuality of at least 91 percent or higher.
The operator came in for criticism last week from many of its passengers after a cable failure at Rochford and signalling failure in Chelmsford on the same day left passengers stranded all over the county.
Ruud Haket, managing director, said: “This focus on service improvement has been one of our key priorities since we began operation of the franchise in February last year.
“We recognise however, there is still more work to do in achieving greater levels of consistency and will continue to concentrate our efforts on further improvement for our services across the region.”
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