A&E sent me away with broken finger

Echo: A&E sent me away with broken finger A&E sent me away with broken finger

A WOMAN with a broken finger was turned away from Basildon Hospital because nurses could not get her ring off.

Joyce Allarakhia, 51, went to the Accident and Emergency department after she fell down a ladder while trying to get her Christmas decorations out of her loft.

Nurses told her before they could Xray and treat the swollen middle finger they needed to cut off her ring, which was a gift from her husband.

A male nurse brought a toolbox into the cubicle, which contained three ring cutters, but Mrs Allarakhia, of London Road, Bowers Gifford, watched in pain as he failed to get any of them working.

She was then told she would have to go to another hospital as they could not treat her.

Mrs Allarakhia said: “I’m not blaming the nurse because he did try to help.

“This is down to management at the hospital.

“It must be pretty routine for patients to come in with broken fingers, so surely the equipment should be checked to make sure it is in working order.”

She added: “It makes you wonder what else in the hospital is broken.”

Mrs Allarakhia made the 14-mile journey to Southend Hospital, on Wednesday afternoon, where X-rays confirmed her finger was broken.

She is now recovering at home after doctors put her finger in a splint to enable the broken bone to mend without surgery.

A spokeswoman for Basildon Hospital said: “We are really sorry the ring cutter was not working at the time Mrs Allarakhia attended our A&E department.

“As soon as staff were aware of the problem, they arranged to have the machine fixed, and it was working again later that day.”

Comments (18)

Please log in to enable comment sorting

1:09pm Mon 2 Dec 13

emcee says...

“As soon as staff were aware of the problem, they arranged to have the machine fixed, and it was working again later that day.”
-
To have three machines not work is a bit negligent on behalf of the hospital. Surely staff would have been "aware" that at least one of them was not working before now? Besides, if it was easy enough to fix one ready to be working again later that day then there was really no need to send Mrs Allarakhia packing to another hospital. Knowing they had a patient waiting should have prompted the hospital to arrange to have had it fixed more quickly, anyway.
“As soon as staff were aware of the problem, they arranged to have the machine fixed, and it was working again later that day.” - To have three machines not work is a bit negligent on behalf of the hospital. Surely staff would have been "aware" that at least one of them was not working before now? Besides, if it was easy enough to fix one ready to be working again later that day then there was really no need to send Mrs Allarakhia packing to another hospital. Knowing they had a patient waiting should have prompted the hospital to arrange to have had it fixed more quickly, anyway. emcee

1:12pm Mon 2 Dec 13

DogsMessInLeigh says...

She needs to point the finger at someone so overall management seems the most logical.
She needs to point the finger at someone so overall management seems the most logical. DogsMessInLeigh

1:28pm Mon 2 Dec 13

Walt Jabsco says...

Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective.
Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective. Walt Jabsco

2:12pm Mon 2 Dec 13

Biker One says...

Walt Jabsco wrote:
Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective.
Well said!
[quote][p][bold]Walt Jabsco[/bold] wrote: Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective.[/p][/quote]Well said! Biker One

2:19pm Mon 2 Dec 13

emcee says...

Walt Jabsco wrote:
Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective.
But there is no news in a hospital actually doing what our taxes pay for it to do.
[quote][p][bold]Walt Jabsco[/bold] wrote: Rather than the hard pressed NHS hospitals constantly being slated by the press (yes I appreciate there are some justified issues) it would be nice to see some positive articles in print such as the amazing work that the Cardio Thoracic Centre does at Basildon Hospital where the staff save countless lives every day. many are not even aware this centre exists and after having some close friends treated and lives saved there it puts a broken finger into perspective.[/p][/quote]But there is no news in a hospital actually doing what our taxes pay for it to do. emcee

2:25pm Mon 2 Dec 13

Nowthatsworthknowing says...

Yeah they call it healing, they cannot fix it, takes a while to heal.
I knew of a friend who broke their leg, by the time they left A+E 4 ours later, guess what ? it was still broken...
Yeah they call it healing, they cannot fix it, takes a while to heal. I knew of a friend who broke their leg, by the time they left A+E 4 ours later, guess what ? it was still broken... Nowthatsworthknowing

2:51pm Mon 2 Dec 13

Fcuk Da Police says...

She's lucky it weren't her neck she broke after falling off a ladder. Moan moan moan. No cutting the Christmas turkey this year for you then Joyce.
She's lucky it weren't her neck she broke after falling off a ladder. Moan moan moan. No cutting the Christmas turkey this year for you then Joyce. Fcuk Da Police

2:58pm Mon 2 Dec 13

Nowthatsworthknowing says...

Another DIY accident, clogging up A+E, delaying the real emergencies..DoH
Another DIY accident, clogging up A+E, delaying the real emergencies..DoH Nowthatsworthknowing

3:36pm Mon 2 Dec 13

Nowthatsworthknowing says...

Too early for Christmas decs anyway
Too early for Christmas decs anyway Nowthatsworthknowing

4:08pm Mon 2 Dec 13

runwellian says...

She moans about the hospital not having a ring cutter working, shame she didn't pay as much attention ensuring her ladder was secure before she climbed up it.
You don't just fall off a ladder, the ladder either slips or you are careless with your footwork!

I would be complaining if I were in A&E desperately ill whilst staff 'faffed' around getting a ring cutter to work.

I have had very excellent car e at Basildon and whilst it has seen troubled times, so has every other hospital in the area. We cannot all be perfect and the time wasted checking to see if ring cutters work could cost someone their life!

What a whinging lot the public are, give credit where credit is due and make sure those that need urgent care are not held delayed in getting it becauase someone was careless climbing a ladder!
She moans about the hospital not having a ring cutter working, shame she didn't pay as much attention ensuring her ladder was secure before she climbed up it. You don't just fall off a ladder, the ladder either slips or you are careless with your footwork! I would be complaining if I were in A&E desperately ill whilst staff 'faffed' around getting a ring cutter to work. I have had very excellent car e at Basildon and whilst it has seen troubled times, so has every other hospital in the area. We cannot all be perfect and the time wasted checking to see if ring cutters work could cost someone their life! What a whinging lot the public are, give credit where credit is due and make sure those that need urgent care are not held delayed in getting it becauase someone was careless climbing a ladder! runwellian

4:17pm Mon 2 Dec 13

Steve H says...

The hospital should've just amputated her finger then, that would've solved the problem and no need to complain to the Echo.

Is it a real hardship to have to return to hospital the next day when the machine was fixed? All that would be done for a broken finger is to strap them together, why couldn't this be done with the ring on?
The hospital should've just amputated her finger then, that would've solved the problem and no need to complain to the Echo. Is it a real hardship to have to return to hospital the next day when the machine was fixed? All that would be done for a broken finger is to strap them together, why couldn't this be done with the ring on? Steve H

6:45pm Mon 2 Dec 13

TheaWells says...

"Ouch my finger!!!"

to most people = TAKE OFF ANY RINGS!

Then sticky tape the blasted things to each other and don't use for 14 days...

Simples..
"Ouch my finger!!!" to most people = TAKE OFF ANY RINGS! Then sticky tape the blasted things to each other and don't use for 14 days... Simples.. TheaWells

7:00pm Mon 2 Dec 13

Nowthatsworthknowing says...

TheaWells wrote:
"Ouch my finger!!!"

to most people = TAKE OFF ANY RINGS!

Then sticky tape the blasted things to each other and don't use for 14 days...

Simples..
Or turn the hand round, and say HOW
[quote][p][bold]TheaWells[/bold] wrote: "Ouch my finger!!!" to most people = TAKE OFF ANY RINGS! Then sticky tape the blasted things to each other and don't use for 14 days... Simples..[/p][/quote]Or turn the hand round, and say HOW Nowthatsworthknowing

7:36pm Mon 2 Dec 13

whataday says...

Frustrating the equipment wasn't working Difficult to get a ring off if finger is swollen. Why didn't the last people who tried to use any of the three ring cutters before report them as faulty and get them mended? That's not a management issue its down to personal professional responsibility.
Luckily we have another hospital (Southend) so close. An 8 mile trip from Bowers Gifford not 14
Frustrating the equipment wasn't working Difficult to get a ring off if finger is swollen. Why didn't the last people who tried to use any of the three ring cutters before report them as faulty and get them mended? That's not a management issue its down to personal professional responsibility. Luckily we have another hospital (Southend) so close. An 8 mile trip from Bowers Gifford not 14 whataday

9:54pm Mon 2 Dec 13

Kim Gandy says...

Here we go again.... judge and jury on a webpage...
Here we go again.... judge and jury on a webpage... Kim Gandy

9:35am Tue 3 Dec 13

CHRISTMAS CAROL says...

I was having physotherapy on my hand last week at Southend hospital and a lady had been sent from A&E to strap her fingers before an x ray as she was in so much pain, after an accident and they suspected a break, why could,nt they have done that at Basildon hospital.
I was having physotherapy on my hand last week at Southend hospital and a lady had been sent from A&E to strap her fingers before an x ray as she was in so much pain, after an accident and they suspected a break, why could,nt they have done that at Basildon hospital. CHRISTMAS CAROL

11:51am Tue 3 Dec 13

Nowthatsworthknowing says...

SGH really need to get their priorities sorted, they could do with an inspection team to **** whether a person needs to be in A&E , or as in this case can be dealt with via other means, without clogging up the vital resources with this department
SGH really need to get their priorities sorted, they could do with an inspection team to **** whether a person needs to be in A&E , or as in this case can be dealt with via other means, without clogging up the vital resources with this department Nowthatsworthknowing

9:40pm Tue 3 Dec 13

stopmoaning1 says...

Nowthatsworthknowing wrote:
SGH really need to get their priorities sorted, they could do with an inspection team to **** whether a person needs to be in A&E , or as in this case can be dealt with via other means, without clogging up the vital resources with this department
yes they probably could. However this story is about BGH.

Now ***that's*** worth knowing!
[quote][p][bold]Nowthatsworthknowing[/bold] wrote: SGH really need to get their priorities sorted, they could do with an inspection team to **** whether a person needs to be in A&E , or as in this case can be dealt with via other means, without clogging up the vital resources with this department[/p][/quote]yes they probably could. However this story is about BGH. Now ***that's*** worth knowing! stopmoaning1

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree