We were disgusted at Bill’s awful care

Echo: We were disgusted at Bill’s awful care We were disgusted at Bill’s awful care

A GRIEVING family say they were relieved when a sick relative died – because it saved him from further appalling treatment at the hands of staff in a Basildon private care home.

Bill Stone, 82, had terminal brain cancer and was being cared for at Ghyll Grove Residential and Nursing Home, owned and run by private hospital and healthcare group, Bupa.

Echo:

Mr Wood’s relatives claim during his two-week stay at the home, in Ghyllgrove, Basildon, the home was too short-staffed to ensure he was regularly washed or given his medication on time.

It was so bad they had to come in to help look after him.

Bupa has since apologised for poor care which earned the home a formal warning from the Government health watchdog.

Mr Stone’s brother-in-law Peter Wood, 76, said the family had been utterly disgusted by the lack of care, poor staffing levels and the way residents were treated.

He said: “I know it sounds horrible, but we were pleased when he died because it meant he was out of there.

“When we chose the care home we thought it was the best one and the nearest one, but it just went downhill from there.

“Bill kept saying, ‘look at the way I am treated. What am I doing here?’.

“There’s only one word I can use to describe what Bill went through. Disgusting.”

Mr Stone was left waiting for his medication for two hours over a weekend because no one was available to give him his drugs.

On another occasion, Mr Wood had to help wash his brotherin- law because staff said they were too busy to do it.

Mr Stone went into the home on August 27 and died there on Tuesday, September 10.

His family immediately wrote to the home’s managers to complain, only to face a flat denial of any staff shortages or suggestion mistakes had been made.

An angry Mr Wood complained to the Care Quality Commission, which is responsible for inspecting care homes.

The commission sent in inspectors, who last week issued Ghyll Grove with a formal warning.

Mr Wood said: “The report condemns the home out of hand.

“I told the CQC the situation was urgent, as there were other residents in there who might not be able to speak for themselves.

“When it published the results of their inspection, I realised I had done what I had set out to do “I feel totally justified in raising the issues with what inspectors have found out.”

Comments (4)

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4:28pm Fri 13 Dec 13

Kim Gandy says...

“I told the CQC the situation was urgent, as there were other residents in there who might not be able to speak for themselves."

.....so how come the CQC didn't pick any of this up on one of their "inspections".

Simple, because their "inspections" usually consist of checking labels on jam jars, reporting missing curtain rings and box ticking on forms.
“I told the CQC the situation was urgent, as there were other residents in there who might not be able to speak for themselves." .....so how come the CQC didn't pick any of this up on one of their "inspections". Simple, because their "inspections" usually consist of checking labels on jam jars, reporting missing curtain rings and box ticking on forms. Kim Gandy

5:32pm Fri 13 Dec 13

Jaspamac says...

The inspection is actually quite detailed, I have never seen CQC looking at jars! They are only doing their job, as are the staff it's a shame a few have let the place down, Hope this is sorted soon, to prevent any more families worrying.
The inspection is actually quite detailed, I have never seen CQC looking at jars! They are only doing their job, as are the staff it's a shame a few have let the place down, Hope this is sorted soon, to prevent any more families worrying. Jaspamac

9:43pm Fri 13 Dec 13

Ed Woods says...

I placed my Aunt who was an Alzheimer's sufferer in Ghyll Grove. I had visited many other care homes in East London and Essex before choosing Ghyll Grove. I have nothing but praise for the staff and the care they provided for my Aunt in the last few years of her life. I visited on many occasions and spent many hours sitting talking with my Aunt so could see first hand how the staff interacted and cared for the other residents. Would I use Ghyll Grove again? Yes I would they were worth every penny.
I placed my Aunt who was an Alzheimer's sufferer in Ghyll Grove. I had visited many other care homes in East London and Essex before choosing Ghyll Grove. I have nothing but praise for the staff and the care they provided for my Aunt in the last few years of her life. I visited on many occasions and spent many hours sitting talking with my Aunt so could see first hand how the staff interacted and cared for the other residents. Would I use Ghyll Grove again? Yes I would they were worth every penny. Ed Woods

9:24am Sat 14 Dec 13

Nowthatsworthknowing says...

Would people be happier if the elderly died at home? because I'm reading daily stories of the old and infirm, passing away in various hospitals and care homes, with the outcry, Oh they suffered! yet thousands continue to chose to be cared for in hospitals hospices and care homes, the point being if they were at home would they be any happier? I think not
Would people be happier if the elderly died at home? because I'm reading daily stories of the old and infirm, passing away in various hospitals and care homes, with the outcry, Oh they suffered! yet thousands continue to chose to be cared for in hospitals hospices and care homes, the point being if they were at home would they be any happier? I think not Nowthatsworthknowing

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