c2c boss apologises to commuters after Monday morning mayhem on the trains

c2c boss apologises to commuters after Monday morning mayhem on the trains

c2c boss apologises to commuters after Monday morning mayhem on the trains

First published in News

TRAIN operator c2c have apologised for what they termed ‘awful service’ this morning.

Trains were cancelled and delayed during rush hour following signal and point failures.

Services between Shoebury and London Fenchurch Street were delayed by up to an hour following a signal fault at Pitsea and point failure at Hornhcurch.

Managing director of c2c, Julian Drury, said: “I am very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains.

“First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on.

“Second there was a signalling electrical failure near Dagenham East.

“I have made clear to Network Rail how unacceptable this was. “They realise how badly they have affected customers’ day’s and are urgently reviewing the rest of the programme for Pitsea Junction to prevent a repetition.”

Greater Anglia and London Underground’s district line accepted c2c tickets on “reasonable routes” and the delays lasted until around 12pm.

Comments (16)

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12:43pm Tue 8 Apr 14

EssexMan007 says...

Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!! EssexMan007
  • Score: -3

1:15pm Tue 8 Apr 14

BenfleetH says...

Not good enough! 45 minutes late to work. This happens every week and I pay over £4000 for the pleasure.
Not good enough! 45 minutes late to work. This happens every week and I pay over £4000 for the pleasure. BenfleetH
  • Score: 5

1:53pm Tue 8 Apr 14

Mattster says...

Sorry, the most overused and worthless word you can hear from a train operator.
Sorry, the most overused and worthless word you can hear from a train operator. Mattster
  • Score: -1

3:42pm Tue 8 Apr 14

Joe Clark says...

EssexMan007 wrote:
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Just to point something out to you as clearly you do not understand how the railway franchise system works.

C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.
[quote][p][bold]EssexMan007[/bold] wrote: Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!![/p][/quote]Just to point something out to you as clearly you do not understand how the railway franchise system works. C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected. Joe Clark
  • Score: 4

5:05pm Tue 8 Apr 14

Mikkel1 says...

IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door. Mikkel1
  • Score: 2

5:25pm Tue 8 Apr 14

BenfleetH says...

Mikkel1 wrote:
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.
[quote][p][bold]Mikkel1[/bold] wrote: IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.[/p][/quote]I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey. BenfleetH
  • Score: 4

6:12pm Tue 8 Apr 14

HadleighBoy says...

BenfleetH wrote:
Mikkel1 wrote:
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.
I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed.
[quote][p][bold]BenfleetH[/bold] wrote: [quote][p][bold]Mikkel1[/bold] wrote: IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.[/p][/quote]I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.[/p][/quote]I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed. HadleighBoy
  • Score: 0

7:49pm Tue 8 Apr 14

EssexMan007 says...

Joe Clark wrote:
EssexMan007 wrote:
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Just to point something out to you as clearly you do not understand how the railway franchise system works.

C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.
ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers !
[quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!![/p][/quote]Just to point something out to you as clearly you do not understand how the railway franchise system works. C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.[/p][/quote]ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers ! EssexMan007
  • Score: 1

8:21pm Tue 8 Apr 14

EssexMan007 says...

HadleighBoy wrote:
BenfleetH wrote:
Mikkel1 wrote:
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.
I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed.
actually Mikkel1 has a valid point, we should all get up earlier & catch an earlier train into work ......1 hour is just not enough time for c2c to get me from where I live in Southend all the way up to Fenchurch St, so from tomorrow I'm going to give c2c an extra 4 hours in the morning & another 4 hours in the evening to get me to and from work .........I hope you can all see where I'm going with this one ........my cunning plan will allow me to leave work at 1pm (I'm sure my boss wont mind, after all there are 20,000 other people where I work so some one will cover for me) ......woooo hooooo happy days ...or should I say, happy half days from now on !!!!
[quote][p][bold]HadleighBoy[/bold] wrote: [quote][p][bold]BenfleetH[/bold] wrote: [quote][p][bold]Mikkel1[/bold] wrote: IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.[/p][/quote]I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.[/p][/quote]I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed.[/p][/quote]actually Mikkel1 has a valid point, we should all get up earlier & catch an earlier train into work ......1 hour is just not enough time for c2c to get me from where I live in Southend all the way up to Fenchurch St, so from tomorrow I'm going to give c2c an extra 4 hours in the morning & another 4 hours in the evening to get me to and from work .........I hope you can all see where I'm going with this one ........my cunning plan will allow me to leave work at 1pm (I'm sure my boss wont mind, after all there are 20,000 other people where I work so some one will cover for me) ......woooo hooooo happy days ...or should I say, happy half days from now on !!!! EssexMan007
  • Score: 0

8:22pm Tue 8 Apr 14

EssexMan007 says...

Mikkel1 wrote:
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
actually Mikkel1 has a valid point, we should all get up earlier & catch an earlier train into work ......1 hour is just not enough time for c2c to get me from where I live in Southend all the way up to Fenchurch St, so from tomorrow I'm going to give c2c an extra 4 hours in the morning & another 4 hours in the evening to get me to and from work .........I hope you can all see where I'm going with this one ........my cunning plan will allow me to leave work at 1pm (I'm sure my boss wont mind, after all there are 20,000 other people where I work so some one will cover for me) ......woooo hooooo happy days ...or should I say, happy half days from now on !!!!
[quote][p][bold]Mikkel1[/bold] wrote: IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.[/p][/quote]actually Mikkel1 has a valid point, we should all get up earlier & catch an earlier train into work ......1 hour is just not enough time for c2c to get me from where I live in Southend all the way up to Fenchurch St, so from tomorrow I'm going to give c2c an extra 4 hours in the morning & another 4 hours in the evening to get me to and from work .........I hope you can all see where I'm going with this one ........my cunning plan will allow me to leave work at 1pm (I'm sure my boss wont mind, after all there are 20,000 other people where I work so some one will cover for me) ......woooo hooooo happy days ...or should I say, happy half days from now on !!!! EssexMan007
  • Score: 0

8:35pm Tue 8 Apr 14

EssexMan007 says...

Oh and another thing is there any chance c2c can turn off those Automated Announcements on your train .......you know the ones ......."this train is running 5 hours late, c2c would like to apologise for the delay to your service and for any inconvenience it may have caused" ...the only reason I ask, is because I've been on the train for 5 hours and I am therefore fully aware that I have suffered a 5 hour inconvenience......I do hope my request doesn't inconvenience c2c
Oh and another thing is there any chance c2c can turn off those Automated Announcements on your train .......you know the ones ......."this train is running 5 hours late, c2c would like to apologise for the delay to your service and for any inconvenience it may have caused" ...the only reason I ask, is because I've been on the train for 5 hours and I am therefore fully aware that I have suffered a 5 hour inconvenience......I do hope my request doesn't inconvenience c2c EssexMan007
  • Score: 2

10:50pm Tue 8 Apr 14

Joe Clark says...

EssexMan007 wrote:
Joe Clark wrote:
EssexMan007 wrote:
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Just to point something out to you as clearly you do not understand how the railway franchise system works.

C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.
ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers !
C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story?


"First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on"

So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that?

Network Rail OWN and OPERATE the railway infrastructure check the facts here:

http://www.networkra
il.co.uk/aspx/5867.a
spx

Now how was it C2C's fault.
[quote][p][bold]EssexMan007[/bold] wrote: [quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!![/p][/quote]Just to point something out to you as clearly you do not understand how the railway franchise system works. C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.[/p][/quote]ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers ![/p][/quote]C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story? "First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on" So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that? Network Rail OWN and OPERATE the railway infrastructure check the facts here: http://www.networkra il.co.uk/aspx/5867.a spx Now how was it C2C's fault. Joe Clark
  • Score: 0

11:05pm Tue 8 Apr 14

BenfleetH says...

HadleighBoy wrote:
BenfleetH wrote:
Mikkel1 wrote:
IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.
I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.
I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed.
I have to get a tube to work when I get to Fenchurch street, are you the commuter police. Would you like to know anything else? Blood type perhaps. I cannot believe I have to even justify this but I am late once a week at least through c2c issues. End of story!!
[quote][p][bold]HadleighBoy[/bold] wrote: [quote][p][bold]BenfleetH[/bold] wrote: [quote][p][bold]Mikkel1[/bold] wrote: IF as claimed you are late Every eek, why not get an earlier train? When you get held up on the roads for whatever reason, do you whinge then? I bet not. ALL moaners should try doing the job, as when I worked on the job, the biggest delay to trains was passengers who couldn't make up their mind what door to use to get on the train. One passenger did it so many times over a period of time, I left him on the platform, then the next time when he complained, I reminded him we run to a timetable, and NOT when suits him to get on board. From that day on, he got in the nearest door.[/p][/quote]I already get an earlier train than needs be! Perhaps you would like me to get up at 5am instead of 6am so I can get in for 9?! And guess what...... C2C just emailed me with more delays this evening HOORAY!! I work hard, I pay a lot of money for a service that I expect to run on time along with thousands of other commuters! It could be worse but it could also be better, let people air their grievances!! I am not talking about some silly fool picking what door to get on, I am talking about sitting on a train that took over an hour to just move between Benfleet and Pitsea which is normally a 4 minute journey.[/p][/quote]I presume that you do not work within walking distance of Fenchurch Street I get a train at various times from 6:02 to 6:45 from Leigh on Sea and am at my office by 7 30 granted I work about half a mile form Fenchurch Street but I agree with Mikkel1 there is something not quite right with your journey and you must use the c2c serivce in a alternative universe as it is not often that those early trains are delayed.[/p][/quote]I have to get a tube to work when I get to Fenchurch street, are you the commuter police. Would you like to know anything else? Blood type perhaps. I cannot believe I have to even justify this but I am late once a week at least through c2c issues. End of story!! BenfleetH
  • Score: 3

12:15am Wed 9 Apr 14

carlosfandango30 says...

I travel daily and am very rarely late either to or from work. Keep up the good work C2C. Better the devil you know come May!
I travel daily and am very rarely late either to or from work. Keep up the good work C2C. Better the devil you know come May! carlosfandango30
  • Score: 0

1:31am Wed 9 Apr 14

EssexMan007 says...

Joe Clark wrote:
EssexMan007 wrote:
Joe Clark wrote:
EssexMan007 wrote:
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Just to point something out to you as clearly you do not understand how the railway franchise system works.

C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.
ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers !
C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story?


"First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on"

So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that?

Network Rail OWN and OPERATE the railway infrastructure check the facts here:

http://www.networkra

il.co.uk/aspx/5867.a

spx

Now how was it C2C's fault.
it's c2c fault end off ......STOP passing the book Mr Joe C ....the lovely Julian issued a "I am, very sorry blah blah blah apology" because he clearly feels guilty & ashamed & so he should !!! .....I do hope c2c aren't planning another disastrous PR Stunt where they try to give away more suspiciously soggy cakes @ Fenchurch St .....just to say "we are so sorry for still being so rubbish"............
.the last time it really was an indicator of how out of touch c2c is ! Hey Julian have you packed your bags yet?....it's time you ran away with the circus & can you take Joe with you ........have you seen his reply above lol what a joker ......he sounds like clown material to me.
[quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: [quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!![/p][/quote]Just to point something out to you as clearly you do not understand how the railway franchise system works. C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.[/p][/quote]ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers ![/p][/quote]C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story? "First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on" So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that? Network Rail OWN and OPERATE the railway infrastructure check the facts here: http://www.networkra il.co.uk/aspx/5867.a spx Now how was it C2C's fault.[/p][/quote]it's c2c fault end off ......STOP passing the book Mr Joe C ....the lovely Julian issued a "I am, very sorry blah blah blah apology" because he clearly feels guilty & ashamed & so he should !!! .....I do hope c2c aren't planning another disastrous PR Stunt where they try to give away more suspiciously soggy cakes @ Fenchurch St .....just to say "we are so sorry for still being so rubbish"............ .the last time it really was an indicator of how out of touch c2c is ! Hey Julian have you packed your bags yet?....it's time you ran away with the circus & can you take Joe with you ........have you seen his reply above lol what a joker ......he sounds like clown material to me. EssexMan007
  • Score: 0

10:58pm Wed 9 Apr 14

Joe Clark says...

EssexMan007 wrote:
Joe Clark wrote:
EssexMan007 wrote:
Joe Clark wrote:
EssexMan007 wrote:
Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!!
Just to point something out to you as clearly you do not understand how the railway franchise system works.

C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.
ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers !
C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story?


"First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on"

So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that?

Network Rail OWN and OPERATE the railway infrastructure check the facts here:

http://www.networkra


il.co.uk/aspx/5867.a


spx

Now how was it C2C's fault.
it's c2c fault end off ......STOP passing the book Mr Joe C ....the lovely Julian issued a "I am, very sorry blah blah blah apology" because he clearly feels guilty & ashamed & so he should !!! .....I do hope c2c aren't planning another disastrous PR Stunt where they try to give away more suspiciously soggy cakes @ Fenchurch St .....just to say "we are so sorry for still being so rubbish"............

.the last time it really was an indicator of how out of touch c2c is ! Hey Julian have you packed your bags yet?....it's time you ran away with the circus & can you take Joe with you ........have you seen his reply above lol what a joker ......he sounds like clown material to me.
You are nothing but a troll a tick one at that, clearly you are just here to make comments that hold less fact than a sieve holds water, anyone who using the railways regularly knows how the franchising system works, clearly you are just some little twerp who thinks they are bigger than they actually are.

Why don't you post some facts up showing how C2C are responsible for the points and signals come on I'm sure everyone would be most interested in seeing them...
[quote][p][bold]EssexMan007[/bold] wrote: [quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: [quote][p][bold]Joe Clark[/bold] wrote: [quote][p][bold]EssexMan007[/bold] wrote: Why is Julian Drury still "running" c2c .........this is just the latest disaster for which he is responsible so stop trying to pass the book .....Julian Drury has demonstrated time & time again that he should be running a circus not a rail company .......Julian it's time to go !!![/p][/quote]Just to point something out to you as clearly you do not understand how the railway franchise system works. C2C are NOT responsible for any signal or point failures they are the responsibility of Network rail so laying the fault with C2C misdirected.[/p][/quote]ah would you listen to yourself .....if Network Rail were responsible for this cataclysmic calamity why on earth would lovely Julian have issued such a grovelling apology ......as you know lovely Julian said “I am, very sorry for the awful service on Monday morning, two separate failures combined to cause heavy delays and crowded trains....blah blah blah" ..did lovely Julian didn't say l would like to offer an apology on behalf of Network Rail? No he did not !! ...........I suspect nobody at Network Rail knows who lovely Julian is so his lovely voice goes unheard.......so the book stops with lovely Julian who needs to pack his lovely bag & leave the running of c2c to someone who has the right skill set, experience and drive to do a good job for c2c and it's punished customers ![/p][/quote]C2C made the apology because it was their passengers that were effected, did you actually read the story above or are you just one of those people that comment WITHOUT reading the story? "First, new points installed by Network Rail over the weekend as part of Pitsea Junction replacement failed to work correctly when they were switched on" So NETWORK RAIL installed the points that did not work NOT repeat NOT C2C so who's fault is that? Network Rail OWN and OPERATE the railway infrastructure check the facts here: http://www.networkra il.co.uk/aspx/5867.a spx Now how was it C2C's fault.[/p][/quote]it's c2c fault end off ......STOP passing the book Mr Joe C ....the lovely Julian issued a "I am, very sorry blah blah blah apology" because he clearly feels guilty & ashamed & so he should !!! .....I do hope c2c aren't planning another disastrous PR Stunt where they try to give away more suspiciously soggy cakes @ Fenchurch St .....just to say "we are so sorry for still being so rubbish"............ .the last time it really was an indicator of how out of touch c2c is ! Hey Julian have you packed your bags yet?....it's time you ran away with the circus & can you take Joe with you ........have you seen his reply above lol what a joker ......he sounds like clown material to me.[/p][/quote]You are nothing but a troll a tick one at that, clearly you are just here to make comments that hold less fact than a sieve holds water, anyone who using the railways regularly knows how the franchising system works, clearly you are just some little twerp who thinks they are bigger than they actually are. Why don't you post some facts up showing how C2C are responsible for the points and signals come on I'm sure everyone would be most interested in seeing them... Joe Clark
  • Score: 0

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