Claims against Southend Hospital rocket by 54 per cent in a year

Southend Hospital

Southend Hospital

First published in News by

THE level of compensation claims and complaints against crisis-hit Southend Hospital rocketed over the past year.

Legal writs against the trust shot up from 52 in 2012/13 to 80 in the last financial year – a 54 per cent rise.

The stark rises are the latest in a string of problems to hit the troubled hospital, including an A&E waiting time crisis, staff leaving in droves, missed performance targets and claims of bullying.

Concern was raised at yesterday’s board meeting that the trust has no handle on why complaints and claims are rising.

David Parkins, a non-executive director, argued: “We have heard nothing of where the increase is coming from or how we respond to it.”

Cheryl Schwarz, associate director of nursing, said: “A 30 per cent increase in complaints gives us an excellent opportunity to understand what patients want us to improve and to use these golden nuggets for learning and improvement.”

 

Echo:

Excellent opportunity: Cheryl Schwarz

There are 131 live claims against the hospital, some dating back a number of years, including the 80 launched over the last 12 months.

Official complaints about clinical errors, communication, staff attitudes and other problems also rose from 663 to 883 – 33 per cent – over the same period.

Meanwhile, the number of patients contacting the patient advisory and liaison service at the hospital with concerns, which are not logged as official complaints, rose from 1,162 to 1,956 – 68 per cent.

An NHS trouble-shooter has also been drafted in to try to bring A&E waiting times back in line.

Trust bosses heard yesterday Claire Old, a former nurse with 35 years’ NHS experience and who has sat on Department of Health policy panels, has been appointed to the newly created role of director of emergency care.

They also discussed at the board meeting the need to get on top of why complaints were on the rise and learn from mistakes.

Echo: New hospital chief  Jacqueline Totterdell

Snapshot: Chief executive Jacqueline Totterdell

Chief executive Jacqueline Totterdell asked if trusts across the country had seen a similar increase and suggested it was just a “snapshot” and new procedures had led to “teething problems”.

Steve McEwen, head of patient experience, said “anecdotal evidence”

suggested they had, due to a rise in complaints after the highly publicised Keogh Review.

However, figures to back this up were not ready.

He said there had been an increase in complaints during the winter as expected due to more pressure on services like A&E.

Neil Rothrie, medical director, said the trust must analyse if more complaints did mean a worse service.

He said: “Does this rise represent us getting worse and the care getting worse as a result?

We need to analyse the link more directly.”

Echo:

Poor reflection: Alan Tobias

Chairman Alan Tobias suggested targets did not often reflect the actual quality of care and they had to compare the level of complaints against patient safety.

Analysis of why complaints are up will be presented to the board at a later date.

Have you complained about or tried to sue Southend Hospital?

Email jon.austin@nqe.com or call him on 01702 321152.

 

MOST COMPLAINTS

THE medicine department saw the most complaints, with 195 patients or relatives writing in.

This was followed by 138 in musko skeletal and 125 surgeryrelated cases.

A&E had 115 complaints, mostly about staff attitude and treatment and diagnosis.

In March, the trust again missed its target of 95 per cent of all patients being seen within four hours. Only 85 per cent of patients were seen in that time and it has only hit the target during two weeks since the start of December.

The board heard separate targets for all cancer patients to receive treatment within 62 days, breast cancer patients within 14 days and general referrals for treatment taking place within 18 weeks were all missed in March.

Over the same period the trust received 1,406 compliments from patients and 725 comments cards, 725 of which were positive.

THEATRE SHUTDOWN

TRUST bosses had to cancel several operations after a ventilation system failed in an operating theatre.

The incident in February, which was reported to the board, meant some patients had to be sent to private hospitals for treatments.

Echo:

Shutdown: The ventilation system failed in an operating theatre

The board heard that the ventilation system, which prevents the risk of infection, was supposed to be repaired in the summer but failed months earlier.

Concerns were raised that the hospital is not quickly spending enough on maintaining and improving the aging hospital even though cash is available.

There is a £2.7million underspend on a backlog of maintenance jobs, with no real explanation as to why it was not done.

David Parks, a non-executive director, said: “The operating theatre maintenance was not carried out in a timely fashion and that led to a loss in income.

“We can’t afford to be in a position where we are not spending money we have got available to improve patient care.”

The meeting heard Colin Cadwallader, interim director of estates, who was responsible for maintenance, left the trust yesterday with his deputy covering the post until a new director is recruited.

Comments (23)

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9:45am Fri 2 May 14

yellowfairy says...

How much longer is this hospital going to be allowed to get away with the terrible behaviour of staff and lack of care. We are continually hearing that there are problems, but nobody is doing anything about it. Those at the top should be replaced with people that care about the hospital, its patients and staffs reputation, because it is clear that those that hold the position of power do not.
How much longer is this hospital going to be allowed to get away with the terrible behaviour of staff and lack of care. We are continually hearing that there are problems, but nobody is doing anything about it. Those at the top should be replaced with people that care about the hospital, its patients and staffs reputation, because it is clear that those that hold the position of power do not. yellowfairy
  • Score: 11

10:05am Fri 2 May 14

Alfiee says...

I was shocked at how dirty this hospital is. As soon as you hit the lifts to go to the wards. I've never seen so much dirt. I believe you need to start at the top with Managment and work your way down.
I was shocked at how dirty this hospital is. As soon as you hit the lifts to go to the wards. I've never seen so much dirt. I believe you need to start at the top with Managment and work your way down. Alfiee
  • Score: 5

10:28am Fri 2 May 14

margrete says...

The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.
The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough. margrete
  • Score: 10

11:37am Fri 2 May 14

Almeda11 says...

margrete wrote:
The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.
Yes, of course there is good treatment at Southend Hospital ,nobody disputes that.
But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know.

And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need.

There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it.

And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision?

This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital.

OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff

l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had.

But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!!

Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time?

As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there.

But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone!
[quote][p][bold]margrete[/bold] wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.[/p][/quote]Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone! Almeda11
  • Score: 5

11:38am Fri 2 May 14

Nelly99 says...

Well I only used the lifts when I was on a trolley on my way to surgery. The rest of the time I used the stairs. I can only say my stay there was pleasant and I found all the staff very friendly and helpful. I wouldn't want that job for anything and I have nothing but praise. Maybe I was lucky.
Well I only used the lifts when I was on a trolley on my way to surgery. The rest of the time I used the stairs. I can only say my stay there was pleasant and I found all the staff very friendly and helpful. I wouldn't want that job for anything and I have nothing but praise. Maybe I was lucky. Nelly99
  • Score: 8

11:42am Fri 2 May 14

Almeda11 says...

yellowfairy wrote:
How much longer is this hospital going to be allowed to get away with the terrible behaviour of staff and lack of care. We are continually hearing that there are problems, but nobody is doing anything about it. Those at the top should be replaced with people that care about the hospital, its patients and staffs reputation, because it is clear that those that hold the position of power do not.
l completely agree. Someone SHOULD be doing something about the bad attitude of some nurses, because attitudes influence behaviour and actions, which can influence outcomes.
[quote][p][bold]yellowfairy[/bold] wrote: How much longer is this hospital going to be allowed to get away with the terrible behaviour of staff and lack of care. We are continually hearing that there are problems, but nobody is doing anything about it. Those at the top should be replaced with people that care about the hospital, its patients and staffs reputation, because it is clear that those that hold the position of power do not.[/p][/quote]l completely agree. Someone SHOULD be doing something about the bad attitude of some nurses, because attitudes influence behaviour and actions, which can influence outcomes. Almeda11
  • Score: 6

12:31pm Fri 2 May 14

margrete says...

Well, so far, he hasn't found any 'bad attitudes' among the staff. He would notice if he had, having been in management for so long during his past career. In 2008 he almost died from septicaemia originating in that leg that they're treating now. It was just at a time when we were hearing 'oh they don't want to treat you if you're old, they want you to die...' He certainly would have died had it not been for the excellent care he received. At no stage did anyone trot out the 'too old' argument. They fought for his life as if he'd been half a century younger. Probably the reason why everyone has been so 'on the ball' this time - they know what could happen.
Theatres now apparently work 24/7 which is economical use of resources, but this used not to happen.
As for the poor girl with ruptured ectopic, as a former midwife I know that this is an obstetric emergency and she should have been blue-lighted all the way into hospital and straight to theatre. My daughter had a similar, in Leeds, and she went on to have another healthy child from the other tube. No students should have been given this responsibility. Even in the days when we hadn't access to phones all the time we shouldn't have done this!
Well, so far, he hasn't found any 'bad attitudes' among the staff. He would notice if he had, having been in management for so long during his past career. In 2008 he almost died from septicaemia originating in that leg that they're treating now. It was just at a time when we were hearing 'oh they don't want to treat you if you're old, they want you to die...' He certainly would have died had it not been for the excellent care he received. At no stage did anyone trot out the 'too old' argument. They fought for his life as if he'd been half a century younger. Probably the reason why everyone has been so 'on the ball' this time - they know what could happen. Theatres now apparently work 24/7 which is economical use of resources, but this used not to happen. As for the poor girl with ruptured ectopic, as a former midwife I know that this is an obstetric emergency and she should have been blue-lighted all the way into hospital and straight to theatre. My daughter had a similar, in Leeds, and she went on to have another healthy child from the other tube. No students should have been given this responsibility. Even in the days when we hadn't access to phones all the time we shouldn't have done this! margrete
  • Score: 2

12:39pm Fri 2 May 14

truthzone25 says...

I worked at this establishment for a number of years with the same department,and was initially pleased to have been given the opportunity to be a part of the then great NHS..or so I thought until the bullying started,and not a case of playful banter either,I'm referring malicious personal remarks,name calling and daily insults.
I'm quite thick skinned but nearly threw the towel in early on and fortunately the instigators either left,or moved departments to spread their vile viruses elsewhere..i did raise concerns with successive managers but the proverbial blind eye was turned in an institutionalised ' Nothing to do with me' mentality.
I met some fantastic staff there,nursing,emerge
ncy services and countless others yet am not surprised that many have left or are considering leaving..certain extremely well paid people sit in their offices all day hiding behind well scripted emails without actually meeting real staff on the shop floor..there should be a radical clear out of THEM...westminster is exactly the same paying these extortionate wages to nothing more than do gooding pen pushers..The system will eventually collapse in on itself by the smugness and complacency of all concerned.
The 'It wasn't me' brigade are gradually becoming exposed.
I worked at this establishment for a number of years with the same department,and was initially pleased to have been given the opportunity to be a part of the then great NHS..or so I thought until the bullying started,and not a case of playful banter either,I'm referring malicious personal remarks,name calling and daily insults. I'm quite thick skinned but nearly threw the towel in early on and fortunately the instigators either left,or moved departments to spread their vile viruses elsewhere..i did raise concerns with successive managers but the proverbial blind eye was turned in an institutionalised ' Nothing to do with me' mentality. I met some fantastic staff there,nursing,emerge ncy services and countless others yet am not surprised that many have left or are considering leaving..certain extremely well paid people sit in their offices all day hiding behind well scripted emails without actually meeting real staff on the shop floor..there should be a radical clear out of THEM...westminster is exactly the same paying these extortionate wages to nothing more than do gooding pen pushers..The system will eventually collapse in on itself by the smugness and complacency of all concerned. The 'It wasn't me' brigade are gradually becoming exposed. truthzone25
  • Score: 12

12:44pm Fri 2 May 14

Almeda11 says...

margrete wrote:
Well, so far, he hasn't found any 'bad attitudes' among the staff. He would notice if he had, having been in management for so long during his past career. In 2008 he almost died from septicaemia originating in that leg that they're treating now. It was just at a time when we were hearing 'oh they don't want to treat you if you're old, they want you to die...' He certainly would have died had it not been for the excellent care he received. At no stage did anyone trot out the 'too old' argument. They fought for his life as if he'd been half a century younger. Probably the reason why everyone has been so 'on the ball' this time - they know what could happen. Theatres now apparently work 24/7 which is economical use of resources, but this used not to happen. As for the poor girl with ruptured ectopic, as a former midwife I know that this is an obstetric emergency and she should have been blue-lighted all the way into hospital and straight to theatre. My daughter had a similar, in Leeds, and she went on to have another healthy child from the other tube. No students should have been given this responsibility. Even in the days when we hadn't access to phones all the time we shouldn't have done this!
l agree with you that this used not to happen. I come from a medical family myself, my mother, 90, used to be a nurse and my nephew is a newly qualified doctor, but things have declined, common sense seems to have gone out the window, and when l was unfortunate enough to be an in patient, around 8 years ago, l noticed there was far too much yakking, personal stuff, and not enough attention to the things they SHOULD have been doing !
And, when l had to contact the new emergency number, l had to wait, in total, from 6-20 pm, till 2-15 AM , inspite of initially being told " the ambulance is on its way" lt wasn`t, then they said after 3 hours that they would send a doctor -- so, in total a wait of 8 hours till the doctor turned up. Unbelievable!! my mother is ok now, but it could have been a lot worse, so no thanks to them for the long wait.
[quote][p][bold]margrete[/bold] wrote: Well, so far, he hasn't found any 'bad attitudes' among the staff. He would notice if he had, having been in management for so long during his past career. In 2008 he almost died from septicaemia originating in that leg that they're treating now. It was just at a time when we were hearing 'oh they don't want to treat you if you're old, they want you to die...' He certainly would have died had it not been for the excellent care he received. At no stage did anyone trot out the 'too old' argument. They fought for his life as if he'd been half a century younger. Probably the reason why everyone has been so 'on the ball' this time - they know what could happen. Theatres now apparently work 24/7 which is economical use of resources, but this used not to happen. As for the poor girl with ruptured ectopic, as a former midwife I know that this is an obstetric emergency and she should have been blue-lighted all the way into hospital and straight to theatre. My daughter had a similar, in Leeds, and she went on to have another healthy child from the other tube. No students should have been given this responsibility. Even in the days when we hadn't access to phones all the time we shouldn't have done this![/p][/quote]l agree with you that this used not to happen. I come from a medical family myself, my mother, 90, used to be a nurse and my nephew is a newly qualified doctor, but things have declined, common sense seems to have gone out the window, and when l was unfortunate enough to be an in patient, around 8 years ago, l noticed there was far too much yakking, personal stuff, and not enough attention to the things they SHOULD have been doing ! And, when l had to contact the new emergency number, l had to wait, in total, from 6-20 pm, till 2-15 AM , inspite of initially being told " the ambulance is on its way" lt wasn`t, then they said after 3 hours that they would send a doctor -- so, in total a wait of 8 hours till the doctor turned up. Unbelievable!! my mother is ok now, but it could have been a lot worse, so no thanks to them for the long wait. Almeda11
  • Score: 4

12:58pm Fri 2 May 14

Almeda11 says...

truthzone25 wrote:
I worked at this establishment for a number of years with the same department,and was initially pleased to have been given the opportunity to be a part of the then great NHS..or so I thought until the bullying started,and not a case of playful banter either,I'm referring malicious personal remarks,name calling and daily insults. I'm quite thick skinned but nearly threw the towel in early on and fortunately the instigators either left,or moved departments to spread their vile viruses elsewhere..i did raise concerns with successive managers but the proverbial blind eye was turned in an institutionalised ' Nothing to do with me' mentality. I met some fantastic staff there,nursing,emerge ncy services and countless others yet am not surprised that many have left or are considering leaving..certain extremely well paid people sit in their offices all day hiding behind well scripted emails without actually meeting real staff on the shop floor..there should be a radical clear out of THEM...westminster is exactly the same paying these extortionate wages to nothing more than do gooding pen pushers..The system will eventually collapse in on itself by the smugness and complacency of all concerned. The 'It wasn't me' brigade are gradually becoming exposed.
l completely agree with all your comments, and straight from someone who knows, with inside information. l like that.
This culture of bullying and denial is something that needs to be seriously addressed. l have seen whistleblower programmes on tv, and l am pleased when people get exposed for who they really are, we need more whistleblowers and more programmes like that.
l saw one interview on tv recently, where a nurse admitted that she had been bullied, intimidated, and even threatened, albeit in a subtle way, things like " watch your back when you walk to your car" maybe not so subtle !!

lt wouldn`t be a bad idea to have cctv in hospitals, everywhere, so things could be seen and monitored, but how you actually change a culture of denial or replace people with people who do have the right attitude is another story.
l personally believe that it is only a question of time that the nhs, in its current form, will survive, l will be watching with interest.
[quote][p][bold]truthzone25[/bold] wrote: I worked at this establishment for a number of years with the same department,and was initially pleased to have been given the opportunity to be a part of the then great NHS..or so I thought until the bullying started,and not a case of playful banter either,I'm referring malicious personal remarks,name calling and daily insults. I'm quite thick skinned but nearly threw the towel in early on and fortunately the instigators either left,or moved departments to spread their vile viruses elsewhere..i did raise concerns with successive managers but the proverbial blind eye was turned in an institutionalised ' Nothing to do with me' mentality. I met some fantastic staff there,nursing,emerge ncy services and countless others yet am not surprised that many have left or are considering leaving..certain extremely well paid people sit in their offices all day hiding behind well scripted emails without actually meeting real staff on the shop floor..there should be a radical clear out of THEM...westminster is exactly the same paying these extortionate wages to nothing more than do gooding pen pushers..The system will eventually collapse in on itself by the smugness and complacency of all concerned. The 'It wasn't me' brigade are gradually becoming exposed.[/p][/quote]l completely agree with all your comments, and straight from someone who knows, with inside information. l like that. This culture of bullying and denial is something that needs to be seriously addressed. l have seen whistleblower programmes on tv, and l am pleased when people get exposed for who they really are, we need more whistleblowers and more programmes like that. l saw one interview on tv recently, where a nurse admitted that she had been bullied, intimidated, and even threatened, albeit in a subtle way, things like " watch your back when you walk to your car" maybe not so subtle !! lt wouldn`t be a bad idea to have cctv in hospitals, everywhere, so things could be seen and monitored, but how you actually change a culture of denial or replace people with people who do have the right attitude is another story. l personally believe that it is only a question of time that the nhs, in its current form, will survive, l will be watching with interest. Almeda11
  • Score: 8

2:04pm Fri 2 May 14

Walt Jabsco says...

Almeda11 wrote:
margrete wrote:
The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.
Yes, of course there is good treatment at Southend Hospital ,nobody disputes that.
But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know.

And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need.

There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it.

And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision?

This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital.

OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff

l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had.

But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!!

Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time?

As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there.

But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone!
Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over.
In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon.
In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets.
[quote][p][bold]Almeda11[/bold] wrote: [quote][p][bold]margrete[/bold] wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.[/p][/quote]Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone![/p][/quote]Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over. In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon. In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets. Walt Jabsco
  • Score: -3

3:23pm Fri 2 May 14

jolllyboy says...

Obviously it is time to call in the 'A' team to sort this hospital out. It used to be wonderful.
No good writing to your MP he just forwards it on to whitehall for the standard rubbish reply which says and does nothing. Vote!

Meantime it is also obvious that care depends on the ward you are in. Get nurses off their mobiles and working ! get cleaning back in house.
Obviously it is time to call in the 'A' team to sort this hospital out. It used to be wonderful. No good writing to your MP he just forwards it on to whitehall for the standard rubbish reply which says and does nothing. Vote! Meantime it is also obvious that care depends on the ward you are in. Get nurses off their mobiles and working ! get cleaning back in house. jolllyboy
  • Score: 6

5:59pm Fri 2 May 14

Andisouth says...

I had treatment today at southend Hospital, I was treated by an excellent team of professionals. I thank and praise all the nursing staff for their care.
I had treatment today at southend Hospital, I was treated by an excellent team of professionals. I thank and praise all the nursing staff for their care. Andisouth
  • Score: 3

8:03pm Fri 2 May 14

briandl says...

The deterioration in service has been in progress for at least 15 yrs. It is the end result of a change in culture and practice that has slavishly adhered to the pursuit of targets and protocols at the expense of common sense, which has been the major victim of the new health service and the single greatest contribution to its deterioration. I worked in healthcare. Theatres for 36 yrs, 22 at Southend and watched a procession of sycophants and yes men be allowed to take control over a complex organisation that furthered their own petty egos rather than the greater interests of the service. I voiced my concerns to the last two CEO's and received little more than patronising responses. I retired last year at the earliest opportunity, worn out and disillusioned. There are still staff there who care and would make a difference if only given the chance.
The deterioration in service has been in progress for at least 15 yrs. It is the end result of a change in culture and practice that has slavishly adhered to the pursuit of targets and protocols at the expense of common sense, which has been the major victim of the new health service and the single greatest contribution to its deterioration. I worked in healthcare. Theatres for 36 yrs, 22 at Southend and watched a procession of sycophants and yes men be allowed to take control over a complex organisation that furthered their own petty egos rather than the greater interests of the service. I voiced my concerns to the last two CEO's and received little more than patronising responses. I retired last year at the earliest opportunity, worn out and disillusioned. There are still staff there who care and would make a difference if only given the chance. briandl
  • Score: 7

9:42pm Fri 2 May 14

Almeda11 says...

Walt Jabsco wrote:
Almeda11 wrote:
margrete wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.
Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone!
Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over. In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon. In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets.
I am specifically referring to the two paramedics in the article, and l do NOT think it sensible when someone is bleeding ,to wait 40 minutes before they even start the ambulance, it is outrageous, and the coroner himself blasted the delay as unacceptable. How can anyone, with any intelligence or common sense say differently, and l stand 100% by everything l said.

And regarding the blue flashing lights and sirens. As you should know, these are used routinely for emergencies, and this case was one, it was NOT just a case of " abdominal pain" as you point out, they could obviously see that she was bleeding heavily, l think YOU are the one who should be more attentive and read the article thoroughly, l have done and still have the story in the Echo.

The lady in question was Trudy Glennister, (Echo April 15th) and, IF you had bothered to read it you would know that she bled to death while waiting for emergency surgery after student paramedics waited FORTY minutes before driving her to Southend Hospital, failing even to switch on the blue lights and siren.

As for your comment, " I would suggest the investigations and blame is left up to the professional bodies to comment" well, the CORONER has already commented that this delay was " unacceptable" and l will certainly agree with that., but, at the end of the day many people don`t trust, or even believe these " people at the top" half the time they hide in their little offices, and are not in touch with what`s really going on at the grass roots level,, although they ARE good at sending out standard " waffle letters" of apology we all know that often this is a whitewash, it`s like the police policing themselves. lf you`ve read ALL the comments on here you will see that there is one from someone who worked in this hospital Truthzone 25, and l am in complete agreement with HIS views, certainly not someone who thinks that one of the students, who waited 40 minutes before moving, has common sense. l don`t think they have, and l may well take up your suggestion about seeing an MP, l have one in the same road as me as it happens.
[quote][p][bold]Walt Jabsco[/bold] wrote: [quote][p][bold]Almeda11[/bold] wrote: [quote][p][bold]margrete[/bold] wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.[/p][/quote]Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone![/p][/quote]Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over. In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon. In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets.[/p][/quote]I am specifically referring to the two paramedics in the article, and l do NOT think it sensible when someone is bleeding ,to wait 40 minutes before they even start the ambulance, it is outrageous, and the coroner himself blasted the delay as unacceptable. How can anyone, with any intelligence or common sense say differently, and l stand 100% by everything l said. And regarding the blue flashing lights and sirens. As you should know, these are used routinely for emergencies, and this case was one, it was NOT just a case of " abdominal pain" as you point out, they could obviously see that she was bleeding heavily, l think YOU are the one who should be more attentive and read the article thoroughly, l have done and still have the story in the Echo. The lady in question was Trudy Glennister, (Echo April 15th) and, IF you had bothered to read it you would know that she bled to death while waiting for emergency surgery after student paramedics waited FORTY minutes before driving her to Southend Hospital, failing even to switch on the blue lights and siren. As for your comment, " I would suggest the investigations and blame is left up to the professional bodies to comment" well, the CORONER has already commented that this delay was " unacceptable" and l will certainly agree with that., but, at the end of the day many people don`t trust, or even believe these " people at the top" half the time they hide in their little offices, and are not in touch with what`s really going on at the grass roots level,, although they ARE good at sending out standard " waffle letters" of apology we all know that often this is a whitewash, it`s like the police policing themselves. lf you`ve read ALL the comments on here you will see that there is one from someone who worked in this hospital Truthzone 25, and l am in complete agreement with HIS views, certainly not someone who thinks that one of the students, who waited 40 minutes before moving, has common sense. l don`t think they have, and l may well take up your suggestion about seeing an MP, l have one in the same road as me as it happens. Almeda11
  • Score: 6

9:55pm Fri 2 May 14

Almeda11 says...

Almeda11 wrote:
Walt Jabsco wrote:
Almeda11 wrote:
margrete wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.
Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone!
Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over. In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon. In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets.
I am specifically referring to the two paramedics in the article, and l do NOT think it sensible when someone is bleeding ,to wait 40 minutes before they even start the ambulance, it is outrageous, and the coroner himself blasted the delay as unacceptable. How can anyone, with any intelligence or common sense say differently, and l stand 100% by everything l said. And regarding the blue flashing lights and sirens. As you should know, these are used routinely for emergencies, and this case was one, it was NOT just a case of " abdominal pain" as you point out, they could obviously see that she was bleeding heavily, l think YOU are the one who should be more attentive and read the article thoroughly, l have done and still have the story in the Echo. The lady in question was Trudy Glennister, (Echo April 15th) and, IF you had bothered to read it you would know that she bled to death while waiting for emergency surgery after student paramedics waited FORTY minutes before driving her to Southend Hospital, failing even to switch on the blue lights and siren. As for your comment, " I would suggest the investigations and blame is left up to the professional bodies to comment" well, the CORONER has already commented that this delay was " unacceptable" and l will certainly agree with that., but, at the end of the day many people don`t trust, or even believe these " people at the top" half the time they hide in their little offices, and are not in touch with what`s really going on at the grass roots level,, although they ARE good at sending out standard " waffle letters" of apology we all know that often this is a whitewash, it`s like the police policing themselves. lf you`ve read ALL the comments on here you will see that there is one from someone who worked in this hospital Truthzone 25, and l am in complete agreement with HIS views, certainly not someone who thinks that one of the students, who waited 40 minutes before moving, has common sense. l don`t think they have, and l may well take up your suggestion about seeing an MP, l have one in the same road as me as it happens.
Walt Jabsco --- a ps,
You said

"mistakes may have been made"

Let`s be clear, mistakes WERE made, and they cost this woman her life !
[quote][p][bold]Almeda11[/bold] wrote: [quote][p][bold]Walt Jabsco[/bold] wrote: [quote][p][bold]Almeda11[/bold] wrote: [quote][p][bold]margrete[/bold] wrote: The care and treatment that my husband has had can't be faulted. We're often hearing criticisms of the NHS, of this hospital, of the GPs, you name it. People who said they were treated less favourably because they were older. My husband has just phoned me - he's in the MSK ward on the 8th floor. From phoning his GP at 2 pm yesterday, going to A&E (ED as they call it now), being admitted from there, being on IV antibiotics over night, the possibility of a biopsy tomorrow (yes, they work weekends now - that used not to happen!) he can't praise it highly enough. All this in an attempt to (a) preserve his life and (b) preserve his leg, knowing his history. Jon Austin is welcome to contact us because we can't praise the team highly enough.[/p][/quote]Yes, of course there is good treatment at Southend Hospital ,nobody disputes that. But there are far too many cases where the treatment is NOT good, l presume you read the Echo regularly? then you should know. And SOME staff definitely do have a bad attitude, and can be rude, which is not what patients, or their relatives need. There are notices, all over the hospital, saying " abuse to staff will not be tolerated, and to treat staff with respect" fair enough, but respect goes both ways, and if staff speak to patients or relatives in a courteous tone they invariably get a good response back, and remember too, many patients/relatives are under stress at the hospital for various reasons, and a good nurse should take this into account, and be capable of handling it. And just HOW is it possible that recently a couple of student paramedics, were left in complete charge of a patient who was bleeding heavilly, with NO supervision? This clueless pair waited for FORTY minutes, before they even started the ambulance up. They then failed to even switch on the blue lights or siren, and, as students, they were not allowed to administer morphine or give intravenous painkillers, and subsequently this young woman died on the way to hospital. OUTRAGEOUS, and the coroner blasted this as an "unacceptable delay, "and also criticised other serious errors by student 999 staff l DO NOT blame them totally for what happened, but they should have had the COMMON SENSE to drive IMMEDIATELY to the hospital, maybe this lady would be still alive today if they had. But, l BLAME COMPLETELY the system or person that allowed this to happen in the first place, HOW and WHY was this allowed??? Those responsible should face some kind of punitive action, not just get away scot free, and it is STILL HAPPENING!! Re, your point on consultants working now at weekends, are you 100% sure that this is the case, ALL of the time? As far as l can remember, consultants used to be around, going back a long time ago, when l was a child, 50`s 60`s, then l think, at some point it got worse and they were around a lot less, or not at all, so l`m not completely sure about the current situation, but l do know that many hospitals on the continent would be appaled that patients in the uk are more likely to die on a weekend, that simply would not happen there. But, regardless, l am pleased that you and your husband got good care, now we need that same attitude and good care rolled out to everyone![/p][/quote]Not sure your facts are all correct after correcting someone yourself earlier. I know one of the students, and he is a very capable guy with much more common sense than most, mistakes may have been made but i would suggest you read into the case fully before making such comments as the patient dying on the back of the vehicle which is of course not true. If an Ambulance rushed off with blue lights screaming to everyone with abdominal pain then A&E would be full 10 times over. In such sad cases as these I would suggest the investigations and blame is left up to the professional bodies to comment and act upon. In the meantime if you'd really like to make a difference the best way of doing it is to write to your local MP to advise against further real terms cuts to NHS budgets.[/p][/quote]I am specifically referring to the two paramedics in the article, and l do NOT think it sensible when someone is bleeding ,to wait 40 minutes before they even start the ambulance, it is outrageous, and the coroner himself blasted the delay as unacceptable. How can anyone, with any intelligence or common sense say differently, and l stand 100% by everything l said. And regarding the blue flashing lights and sirens. As you should know, these are used routinely for emergencies, and this case was one, it was NOT just a case of " abdominal pain" as you point out, they could obviously see that she was bleeding heavily, l think YOU are the one who should be more attentive and read the article thoroughly, l have done and still have the story in the Echo. The lady in question was Trudy Glennister, (Echo April 15th) and, IF you had bothered to read it you would know that she bled to death while waiting for emergency surgery after student paramedics waited FORTY minutes before driving her to Southend Hospital, failing even to switch on the blue lights and siren. As for your comment, " I would suggest the investigations and blame is left up to the professional bodies to comment" well, the CORONER has already commented that this delay was " unacceptable" and l will certainly agree with that., but, at the end of the day many people don`t trust, or even believe these " people at the top" half the time they hide in their little offices, and are not in touch with what`s really going on at the grass roots level,, although they ARE good at sending out standard " waffle letters" of apology we all know that often this is a whitewash, it`s like the police policing themselves. lf you`ve read ALL the comments on here you will see that there is one from someone who worked in this hospital Truthzone 25, and l am in complete agreement with HIS views, certainly not someone who thinks that one of the students, who waited 40 minutes before moving, has common sense. l don`t think they have, and l may well take up your suggestion about seeing an MP, l have one in the same road as me as it happens.[/p][/quote]Walt Jabsco --- a ps, You said "mistakes may have been made" Let`s be clear, mistakes WERE made, and they cost this woman her life ! Almeda11
  • Score: 7

11:27pm Fri 2 May 14

gary 51 says...

usual easy option syndrome from the Brits how can I get a pay out without working, I know I will make a claim against anyone, pathetic
usual easy option syndrome from the Brits how can I get a pay out without working, I know I will make a claim against anyone, pathetic gary 51
  • Score: -7

1:07pm Sat 3 May 14

libralady says...

Having worked at SUH for 6 years but having recently left (thank goodness), I can only see it from my side of things the bullying that goes on between staff is ridiculous this was one of the reasons I decided to leave and no one listens, my immediate manager was not interested and changed the subject and when I spoke to HR all they said was refer to your manager I was going round and round in circles, in the end I gave up.
I think the place is now being run more like a business instead of a hospital the patient seems to be very low down in the list of priorities, all they are interested is target meeting and trying to save money, the only way they are ever going to save money is to get rid of some of the ridiculously high paid so called managers and start bringing in some more front line staff ie nurses and nursing assistants and such like.
Need new management to go in and sweep all the deadwood out!!
Having worked at SUH for 6 years but having recently left (thank goodness), I can only see it from my side of things the bullying that goes on between staff is ridiculous this was one of the reasons I decided to leave and no one listens, my immediate manager was not interested and changed the subject and when I spoke to HR all they said was refer to your manager I was going round and round in circles, in the end I gave up. I think the place is now being run more like a business instead of a hospital the patient seems to be very low down in the list of priorities, all they are interested is target meeting and trying to save money, the only way they are ever going to save money is to get rid of some of the ridiculously high paid so called managers and start bringing in some more front line staff ie nurses and nursing assistants and such like. Need new management to go in and sweep all the deadwood out!! libralady
  • Score: 5

8:02pm Sat 3 May 14

Almeda11 says...

gary 51 wrote:
usual easy option syndrome from the Brits how can I get a pay out without working, I know I will make a claim against anyone, pathetic
Your comment is quite ridiculous, and you are obviously ignorant of what goes on in Southend Hospital and the NHS in general. Heard the words " Stafford Hospital" or are you ignorant of that too? sounds like it to me.
l suggest you read the comments on her PLUS the many horror stories in the Echo recently, where patienys DID die, of neglect and bad practice, before you come on here opening your mouth!
l hope to God YOU never lose someone dear to you because of neglect or bad practice , l`m sure you`ll be feeling differently then.
[quote][p][bold]gary 51[/bold] wrote: usual easy option syndrome from the Brits how can I get a pay out without working, I know I will make a claim against anyone, pathetic[/p][/quote]Your comment is quite ridiculous, and you are obviously ignorant of what goes on in Southend Hospital and the NHS in general. Heard the words " Stafford Hospital" or are you ignorant of that too? sounds like it to me. l suggest you read the comments on her PLUS the many horror stories in the Echo recently, where patienys DID die, of neglect and bad practice, before you come on here opening your mouth! l hope to God YOU never lose someone dear to you because of neglect or bad practice , l`m sure you`ll be feeling differently then. Almeda11
  • Score: 6

8:23pm Sat 3 May 14

Almeda11 says...

libralady wrote:
Having worked at SUH for 6 years but having recently left (thank goodness), I can only see it from my side of things the bullying that goes on between staff is ridiculous this was one of the reasons I decided to leave and no one listens, my immediate manager was not interested and changed the subject and when I spoke to HR all they said was refer to your manager I was going round and round in circles, in the end I gave up. I think the place is now being run more like a business instead of a hospital the patient seems to be very low down in the list of priorities, all they are interested is target meeting and trying to save money, the only way they are ever going to save money is to get rid of some of the ridiculously high paid so called managers and start bringing in some more front line staff ie nurses and nursing assistants and such like. Need new management to go in and sweep all the deadwood out!!
l completely agree with what you say, and only in Tuesdays ( 29th April) Echo) there was a very comprehensive article on the culture of denial and bullying, with comments very similar to what have just said.

A culture like that is very unhealthy, and detrimental to both staff and patients, and is actually, in my opinion, a very immature, unintelligent and cowardly way to behave, because they are acting out of fear because they are incapable and incompetant to deal with the situation.

To improve care, faults need to be acknowledged. Things don`t change by denying they exist or playing them down. They improve by an honest, hard look at themselves and the situation, and a willingness to accept and acknowledge that mistakes have been made , together with the will to change. Only then can there be real and lasting improvement.


ps all back editions can be picked up in Clarence St, Southend, for up to 3 weeks usually.
[quote][p][bold]libralady[/bold] wrote: Having worked at SUH for 6 years but having recently left (thank goodness), I can only see it from my side of things the bullying that goes on between staff is ridiculous this was one of the reasons I decided to leave and no one listens, my immediate manager was not interested and changed the subject and when I spoke to HR all they said was refer to your manager I was going round and round in circles, in the end I gave up. I think the place is now being run more like a business instead of a hospital the patient seems to be very low down in the list of priorities, all they are interested is target meeting and trying to save money, the only way they are ever going to save money is to get rid of some of the ridiculously high paid so called managers and start bringing in some more front line staff ie nurses and nursing assistants and such like. Need new management to go in and sweep all the deadwood out!![/p][/quote]l completely agree with what you say, and only in Tuesdays ( 29th April) Echo) there was a very comprehensive article on the culture of denial and bullying, with comments very similar to what have just said. A culture like that is very unhealthy, and detrimental to both staff and patients, and is actually, in my opinion, a very immature, unintelligent and cowardly way to behave, because they are acting out of fear because they are incapable and incompetant to deal with the situation. To improve care, faults need to be acknowledged. Things don`t change by denying they exist or playing them down. They improve by an honest, hard look at themselves and the situation, and a willingness to accept and acknowledge that mistakes have been made , together with the will to change. Only then can there be real and lasting improvement. ps all back editions can be picked up in Clarence St, Southend, for up to 3 weeks usually. Almeda11
  • Score: 5

8:40pm Sat 3 May 14

Almeda11 says...

briandl wrote:
The deterioration in service has been in progress for at least 15 yrs. It is the end result of a change in culture and practice that has slavishly adhered to the pursuit of targets and protocols at the expense of common sense, which has been the major victim of the new health service and the single greatest contribution to its deterioration. I worked in healthcare. Theatres for 36 yrs, 22 at Southend and watched a procession of sycophants and yes men be allowed to take control over a complex organisation that furthered their own petty egos rather than the greater interests of the service. I voiced my concerns to the last two CEO's and received little more than patronising responses. I retired last year at the earliest opportunity, worn out and disillusioned. There are still staff there who care and would make a difference if only given the chance.
I completely agree with all your points, there are too many egocentric people there, things need to change, some people don`t know the meaning of " common sense"
ln the article where the paramedics didn`t start the ambulance for FORTY minutes, would you believe it, they were busy doing a RISK assessment of the STAIRS while this woman was in agony and bleeding heavily,( she later bled to death) instead of driving her immediately to the hospital !!! l just cannot comprehend the mentality of people like that.
[quote][p][bold]briandl[/bold] wrote: The deterioration in service has been in progress for at least 15 yrs. It is the end result of a change in culture and practice that has slavishly adhered to the pursuit of targets and protocols at the expense of common sense, which has been the major victim of the new health service and the single greatest contribution to its deterioration. I worked in healthcare. Theatres for 36 yrs, 22 at Southend and watched a procession of sycophants and yes men be allowed to take control over a complex organisation that furthered their own petty egos rather than the greater interests of the service. I voiced my concerns to the last two CEO's and received little more than patronising responses. I retired last year at the earliest opportunity, worn out and disillusioned. There are still staff there who care and would make a difference if only given the chance.[/p][/quote]I completely agree with all your points, there are too many egocentric people there, things need to change, some people don`t know the meaning of " common sense" ln the article where the paramedics didn`t start the ambulance for FORTY minutes, would you believe it, they were busy doing a RISK assessment of the STAIRS while this woman was in agony and bleeding heavily,( she later bled to death) instead of driving her immediately to the hospital !!! l just cannot comprehend the mentality of people like that. Almeda11
  • Score: 4

1:15pm Tue 6 May 14

Almeda11 says...

jolllyboy wrote:
Obviously it is time to call in the 'A' team to sort this hospital out. It used to be wonderful. No good writing to your MP he just forwards it on to whitehall for the standard rubbish reply which says and does nothing. Vote! Meantime it is also obvious that care depends on the ward you are in. Get nurses off their mobiles and working ! get cleaning back in house.
I agree with your comment regarding mobiles. ln Germany, and very likely some othe EU countries, it is forbidden to use mobiles while at work, or snatch a few minutes on any website, unless it is related to work, and anyone who consistently ignored this policy would soon be queing at the job centre. Will it ever happen here, unfortunately not.
[quote][p][bold]jolllyboy[/bold] wrote: Obviously it is time to call in the 'A' team to sort this hospital out. It used to be wonderful. No good writing to your MP he just forwards it on to whitehall for the standard rubbish reply which says and does nothing. Vote! Meantime it is also obvious that care depends on the ward you are in. Get nurses off their mobiles and working ! get cleaning back in house.[/p][/quote]I agree with your comment regarding mobiles. ln Germany, and very likely some othe EU countries, it is forbidden to use mobiles while at work, or snatch a few minutes on any website, unless it is related to work, and anyone who consistently ignored this policy would soon be queing at the job centre. Will it ever happen here, unfortunately not. Almeda11
  • Score: 1

4:21pm Mon 12 May 14

essexjack07 says...

Cheryl Schwarz associate director of nursing sums up what is wrong with this hospital every time something goes wrong they just (as she has) turned problems into a positive experience. She sees these problems as "an excellent opportunity" and "golden nuggets" ??? These issues should not have happened, not use the misfortune of patient's to improve, why don't they know where improvements are needed? they have been told for years the problems and have done nothing about it.
Get a management team in that cares about the patient's not targets and budgets at all costs. And as the management are under performing perhaps they will take a big pay cut to reflect the fact that they are not doing (or capable of doing) their jobs.
They would get more respect if they held their hands up and admitted they have not delivered a decent service, and for once listened to the staff on the front line who do actually know better.
Cheryl Schwarz associate director of nursing sums up what is wrong with this hospital every time something goes wrong they just (as she has) turned problems into a positive experience. She sees these problems as "an excellent opportunity" and "golden nuggets" ??? These issues should not have happened, not use the misfortune of patient's to improve, why don't they know where improvements are needed? they have been told for years the problems and have done nothing about it. Get a management team in that cares about the patient's not targets and budgets at all costs. And as the management are under performing perhaps they will take a big pay cut to reflect the fact that they are not doing (or capable of doing) their jobs. They would get more respect if they held their hands up and admitted they have not delivered a decent service, and for once listened to the staff on the front line who do actually know better. essexjack07
  • Score: 0

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