c2c offer cash back to delay-hit season ticket holders

c2c offer cash back to delay-hit season ticket holders

c2c offer cash back to delay-hit season ticket holders

First published in News Echo: Matt Abbott by , Chief Reporter

SOUTH Essex train operator c2c has apologised to commuters for a recent "slip in standards" by offering season ticket holders up to £20 cash back.

It is just the second time in the last decade that the operator has offered a refund of this kind.

Julian Drury, c2c managing director, said: "We want to say sorry to our loyal season ticket holders, who will have noticed more delays recently than they are used to from c2c.

"We know we can’t give customers their time back, but we can give them some money back, which is why we’re making this offer."

All monthly and annual season ticket holders can receive the equivalent of a day’s fare back in cash – over £20 for those travelling the longest distance – by registering on the c2c website.

Mr Drury added: "This has only happened once before in the past decade, following the impact of the St Jude storm last October.

"Going forward we want to return to the standards we set in establishing c2c as the UK’s most punctual train operator."

Passengers with monthly or longer season tickets can simply register online by clicking here.

They will then be sent a letter with details of how much they can claim from their local ticket office.

The offer is in addition to any potential future refunds provided under c2c’s Passenger’s Charter, which is set by the Government and measures performance across the whole year.

Passengers with daily or weekly tickets are already eligible for a refund on any specific journeys they have been delayed on.

Comments (7)

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3:34pm Fri 9 May 14

Matthew S. Dent says...

Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...
Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering... Matthew S. Dent
  • Score: -8

3:53pm Fri 9 May 14

JAS1983 says...

Matthew S. Dent wrote:
Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...
Im sure they try, but sometimes things don't go as expected, at least they accept this and give back some money as an apology. Fair play.
[quote][p][bold]Matthew S. Dent[/bold] wrote: Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...[/p][/quote]Im sure they try, but sometimes things don't go as expected, at least they accept this and give back some money as an apology. Fair play. JAS1983
  • Score: 13

5:27pm Fri 9 May 14

shoess3 says...

Good idea, although the cynic in me can't deny that this is because their contract is up for renewal :-D
Good idea, although the cynic in me can't deny that this is because their contract is up for renewal :-D shoess3
  • Score: -2

10:03pm Fri 9 May 14

railfan235 says...

Matthew S. Dent wrote:
Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...
C2C do runs trains on time about 99.2% of trains ran on time in the last sector and only 98.9 of trains ran in the sector before that C2C is the most Puncitral train company in the uk there rates are equivalent to the swish frediral railways
[quote][p][bold]Matthew S. Dent[/bold] wrote: Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...[/p][/quote]C2C do runs trains on time about 99.2% of trains ran on time in the last sector and only 98.9 of trains ran in the sector before that C2C is the most Puncitral train company in the uk there rates are equivalent to the swish frediral railways railfan235
  • Score: 3

10:10am Sat 10 May 14

Nowthatsworthknowing says...

railfan235 wrote:
Matthew S. Dent wrote:
Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...
C2C do runs trains on time about 99.2% of trains ran on time in the last sector and only 98.9 of trains ran in the sector before that C2C is the most Puncitral train company in the uk there rates are equivalent to the swish frediral railways
Imagine Great Eastern giving away cash ? never, C2C is the tops....
[quote][p][bold]railfan235[/bold] wrote: [quote][p][bold]Matthew S. Dent[/bold] wrote: Alternatively, they could just run trains on time? I know it's a dangerously subversive idea, but it might be worth considering...[/p][/quote]C2C do runs trains on time about 99.2% of trains ran on time in the last sector and only 98.9 of trains ran in the sector before that C2C is the most Puncitral train company in the uk there rates are equivalent to the swish frediral railways[/p][/quote]Imagine Great Eastern giving away cash ? never, C2C is the tops.... Nowthatsworthknowing
  • Score: 3

10:37am Thu 15 May 14

jb411 says...

Other train companies give vouchers when their service is below par, C2C usually give out Cream Eggs or chocolate bars after particularly bad disruptions. I don't think the trains have been 99.2% otherwise they wouldn't be doing this for a start. Over running engineering works is a favourite for Monday mornings, not much they can do about it, or when someone pinches the copper from the cables, or there's a cow on the line, or vermin has gnawed through the cables that lay along the track, etc., etc., etc.....
Other train companies give vouchers when their service is below par, C2C usually give out Cream Eggs or chocolate bars after particularly bad disruptions. I don't think the trains have been 99.2% otherwise they wouldn't be doing this for a start. Over running engineering works is a favourite for Monday mornings, not much they can do about it, or when someone pinches the copper from the cables, or there's a cow on the line, or vermin has gnawed through the cables that lay along the track, etc., etc., etc..... jb411
  • Score: 0

5:40pm Tue 20 May 14

ddf35 says...

C2C are **** loads better (and cheaper) than greater anglia season ticket/general train travel and at least they do better look after their customers. it's not like they mess things up on purpose - who'd want to get verballed attacked on twitter (i've seen the way people @ the c2c account when it's just trying to help when there are delays)
C2C are **** loads better (and cheaper) than greater anglia season ticket/general train travel and at least they do better look after their customers. it's not like they mess things up on purpose - who'd want to get verballed attacked on twitter (i've seen the way people @ the c2c account when it's just trying to help when there are delays) ddf35
  • Score: 0

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