Fury over 999 delay for suspected stroke victim, 73 in Leigh

Echo: Fury over 999 delay for suspected stroke victim, 73 Fury over 999 delay for suspected stroke victim, 73

AN elderly woman was left waiting for an ambulance after suffering a suspected stroke, despite health advice urging swift action.

The East of England Ambulance Service apologised on Thursday for the delay in dispatching an ambulance to help June Hicks, 73, after she collapsed at a bus stop in Leigh, the same day, explaining it was unsure of the reason for her fall.

June was on her way to look at prom dresses with her daughter and grand-daughter when she collapsed at a bus stop in Thames Drive, near London Road, Leigh, just after 1.15pm.

Shop workers and residents rushed to try to help and called an ambulance.

Her daughter Tracey Hicks, 49, said: “She said she didn’t feel well, so I told her to get in the car and the next minute she fell.

“We thought she was dead, she wouldn’t answer me and her eyes were all glazed.

“She was unconscious for a couple of minutes.

“An off-duty nurse came to help her and she thinks she had a minor stroke.

“We were panicking and my daughter was on the phone to the ambulance and we didn’t know what was going on.”

Tracey, from Romford, had to wait for a clinician to call her back to discuss what was wrong with her mother, before they would consider sending an ambulance.

They then sent an ambulance officer, in a first responder car, before the ambulance finally reached her at 2.02pm.

Passerby John Taylor, 58, of The Chase, Benfleet, said shopkeepers and residents called the ambulance at least ten times to see where it was.

Mr Taylor said: “Everyone was in distress. We must have called the ambulance ten times. I think it’s disgusting to leave a woman in her 70s like that. The bottom line is, she needed an ambulance.”

A spokesman for the East of England Ambulance Trust said: “We would like to apologise for the time it took to get an ambulance to the patient. We understand we need to reduce the time patients have to wait for an ambulance.

“We were called at 1.24pm to t h e patient who had c o l - lapsed in London Road, in Leigh. Based on what we were told, the call was passed to the clinical support desk to gain more information and after speaking with the patient’s daughter a few minutes later, it was decided a face-to-face response was required within eight minutes.

“Two minutes later a paramedic was on scene to assess the patient and an ambulance then arrived at 2.02pm and took the woman to Southend Hospital.”

Comments (9)

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2:01pm Mon 2 Jun 14

SLord90 says...

Such a shame the NHS service has come to this...
Such a shame the NHS service has come to this... SLord90
  • Score: 4

2:26pm Mon 2 Jun 14

Nowthatsworthknowing says...

Quicker to get a bus...
Quicker to get a bus... Nowthatsworthknowing
  • Score: 4

3:30pm Mon 2 Jun 14

emcee says...

What is all this "Clinical Support Desk" nonsense. The first person who picks up the call should be dealing with the incident. This is yet another unnecessary cog in the system. The more cogs in the system the more chances of one failing.
What is all this "Clinical Support Desk" nonsense. The first person who picks up the call should be dealing with the incident. This is yet another unnecessary cog in the system. The more cogs in the system the more chances of one failing. emcee
  • Score: 6

8:56pm Mon 2 Jun 14

joe2345 says...

The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere
The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere joe2345
  • Score: -1

9:32pm Mon 2 Jun 14

born and raised criminal says...

joe2345 wrote:
The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere
Well an old lady having a stroke is pretty high up I say.
[quote][p][bold]joe2345[/bold] wrote: The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere[/p][/quote]Well an old lady having a stroke is pretty high up I say. born and raised criminal
  • Score: 3

7:00am Tue 3 Jun 14

white_van_ man says...

A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker?
A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker? white_van_ man
  • Score: 2

7:03am Tue 3 Jun 14

white_van_ man says...

born and raised criminal wrote:
joe2345 wrote:
The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere
Well an old lady having a stroke is pretty high up I say.
Not really I know a few old ladies that have had a stroke but I prefer a good rub instead!!!!

And cue the backlash!!!!
[quote][p][bold]born and raised criminal[/bold] wrote: [quote][p][bold]joe2345[/bold] wrote: The article says a paramedic was on scene within 2 minutes, but the ambulance came later. Do people actually think the emergency services sit twiddling their thumbs? They have to try and prioritize emergencies - Maybe there was a more important accident elsewhere[/p][/quote]Well an old lady having a stroke is pretty high up I say.[/p][/quote]Not really I know a few old ladies that have had a stroke but I prefer a good rub instead!!!! And cue the backlash!!!! white_van_ man
  • Score: -2

7:03am Tue 3 Jun 14

white_van_ man says...

A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker?
A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker? white_van_ man
  • Score: -3

7:34am Tue 3 Jun 14

John Right says...

white_van_ man wrote:
A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker?
Reviving ? you genius, dont you mean receiving ???
[quote][p][bold]white_van_ man[/bold] wrote: A paramedic was there in two minutes where's the problem she was reviving medical attention. If he or she thought it to be serious surly they would have got the ambulance to get there quicker?[/p][/quote]Reviving ? you genius, dont you mean receiving ??? John Right
  • Score: 0

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