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Nursing home under fire gets all-clear
A NURSING home warned by the Care Quality Commission to take action has been given a clean bill of health.
In January, inspectors ordered Parklands, in Thundersley Park Road, Benfleet, to improve after concerns over care plans, risk assessment, complaints, staff support and consent.
The latest inspection found the home nowmeets all required standards.
Inspectors said care records had improved and were appropriate and up-to-date and staff sought written consent from people at the home. All staff have received the correct training and are booked in for refresher courses this month.
Staff were also praised for their care. Inspectors said: “We spoke with people who used the service and they told us they were happy with the care they received.
“One person told us: ‘I am very happy here. They look after me very well.’ Another person told us: ‘The staff are lovely. They really do care for me.’”
Inspectors found safeguards are now in place to protect people from risks of abuse after January’s inspection found safeguarding policies and procedures did not provide information and guidance for staff on recognising and reporting incidents of abuse or other concerns.
The home has now reviewed and updated procedures.
The commission added: “Staff told us they now received regular supervision and support and found the management approachable.
Comments from care workers included: ‘It has improved since the CQC last visited,’ ‘it is now a better place to work and I now look forward to coming here’ and ‘I have no concerns and we are supported well.’”
Parklands said the latest report followed action taken to improve paperwork and admin.
Home owner Bharat Patel said: “We needed to get our paperwork up to date. We are delighted with the commission report and I’m glad we have overturned the previous report that was found to be somewhat wanting.
“I’m pleased we have sorted everything out in the way they want us to. Care of the residents has always been above normal standard and always will be.”
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