Dad calls 38 times to get appointment

Echo: Dad calls 38 times to get appointment Dad calls 38 times to get appointment

A FATHER called a doctor’s surgery 38 times in one morning to try to get an appointment for his baby.

Clint Nagi wasn’t able to register his two-month-old son, Jack, at the Long Road Surgery, Canvey, for two weeks, despite having been registered at the surgery himself for 20 years.

The future of the surgery in Long Road was thrown into doubt last June following the death of popular GP Dr Umer Suleman-Qureshi.

The NHS announced in March it would keep the busy surgery open for its 2,300 patients, with Dr Muhammed Ashar Ayub running it until a replacement can be found.

Mr Nagi, 38, of Second Avenue, Canvey, said: “I’m still registered there, but after 38 calls just to get through, we are changing to another surgery.

“My son is registered now, after I insisted he should be, as it has been my family practice for 20 years.

“However, after further disappointment I am left with no option but to change doctors.”

Mr Nagi’s baby was unable to have his six-week check-up until he was eight weeks old because of the delays and the dad was forced to call the NHS 111 helpline when his son became unwell.

He said: “The past four months have been a nightmare.

“Since the death of Dr Qureshi things have taken a rapid decline.

“We tried to register our new baby at the surgery to be told it probably would be better to go to another surgery as ‘we are very understaffed’.”

Carolyn Larsen, head of primary care for NHS England Essex Area Team, said: “We are unaware of any problems with staffing cover at Long Road surgery and the practice continues to be open to register new patients who live within the practice area.

“If patients are having problems in accessing services at Long Road, we would encourage them to speak directly to the practice manager there.

“Alternatively, patients can contact the NHS England Customer Care Centre, PO Box 16738, Redditch B97 9PT, email england.contactus@nhs.net or call 0300 3112233.”

Comments (19)

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9:52am Thu 26 Jun 14

Wendy, Westcliff says...

I'm not sure this family will find it easier to get an appointment elsewhere, I have spent ages on hold trying to get through to my surgery - little wonder people go straight to A&E.
I'm not sure this family will find it easier to get an appointment elsewhere, I have spent ages on hold trying to get through to my surgery - little wonder people go straight to A&E. Wendy, Westcliff
  • Score: 22

10:01am Thu 26 Jun 14

pembury53 says...

only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......
only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts...... pembury53
  • Score: 19

10:07am Thu 26 Jun 14

alarminstaller says...

That is very wrong to have that amount of problems getting through, we all know there are problems with Doctors surgeries and that leads to people going to A&E which I hasten to add SGH in my personal experience are very good despite all the cut backs.

Just one very obvious question, why not walk along to the surgery and seek advice ?
That is very wrong to have that amount of problems getting through, we all know there are problems with Doctors surgeries and that leads to people going to A&E which I hasten to add SGH in my personal experience are very good despite all the cut backs. Just one very obvious question, why not walk along to the surgery and seek advice ? alarminstaller
  • Score: 16

10:45am Thu 26 Jun 14

Bosniavet says...

Unfortunately it is not uncommon to have to call that many times. Strangely enough, you rarely see administrative/suppo
rt jobs in GP surgeries or on call services advertised, especially as they all seem to be understaffed in those areas.
Unfortunately it is not uncommon to have to call that many times. Strangely enough, you rarely see administrative/suppo rt jobs in GP surgeries or on call services advertised, especially as they all seem to be understaffed in those areas. Bosniavet
  • Score: 4

10:48am Thu 26 Jun 14

Maddogg says...

Not a good idea to go to A&E. Probably come out worse than when you went in.
Not a good idea to go to A&E. Probably come out worse than when you went in. Maddogg
  • Score: 0

1:48pm Thu 26 Jun 14

Nebs says...

In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.
In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you. Nebs
  • Score: 10

1:48pm Thu 26 Jun 14

BasildonDond says...

I've found that if I get to my surgery for opening time I get an appointment that same day. This beats calling and eventually getting through to be told appt for 2wks time or call back tmrw.
I've found that if I get to my surgery for opening time I get an appointment that same day. This beats calling and eventually getting through to be told appt for 2wks time or call back tmrw. BasildonDond
  • Score: 5

2:17pm Thu 26 Jun 14

emcee says...

Nebs wrote:
In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.
All well and good, as this is what my surgery does (even though I have never had trouble getting through on the phone). However, booking online still does not eleviate the fact that, more often than not, the available appointments are still 2 weeks or more away.
[quote][p][bold]Nebs[/bold] wrote: In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.[/p][/quote]All well and good, as this is what my surgery does (even though I have never had trouble getting through on the phone). However, booking online still does not eleviate the fact that, more often than not, the available appointments are still 2 weeks or more away. emcee
  • Score: 5

6:08pm Thu 26 Jun 14

The Macduffian says...

I think a lot of the problems relate to being told " l will see you in a fortnight, make an appointment on the way out," so about about a quarter of appointments in a day are available for first time callers.

Yesterday went to the surgery to make an appointment for next week, l could have any day any time, reason, both doctors away on holiday and locums have been appointed, l just wanted to see a doctor,
I think a lot of the problems relate to being told " l will see you in a fortnight, make an appointment on the way out," so about about a quarter of appointments in a day are available for first time callers. Yesterday went to the surgery to make an appointment for next week, l could have any day any time, reason, both doctors away on holiday and locums have been appointed, l just wanted to see a doctor, The Macduffian
  • Score: 4

8:18pm Thu 26 Jun 14

Calm Down, Calm Down says...

pembury53 wrote:
only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......
Why do you use the lazy race card issue
[quote][p][bold]pembury53[/bold] wrote: only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......[/p][/quote]Why do you use the lazy race card issue Calm Down, Calm Down
  • Score: -1

9:15pm Thu 26 Jun 14

CHRISTMAS CAROL says...

arrogant rude myopic uncaring receptionists playing God with the little lads life
arrogant rude myopic uncaring receptionists playing God with the little lads life CHRISTMAS CAROL
  • Score: 1

12:28am Fri 27 Jun 14

Kursaal76 says...

trouble is there are so many immigrants wanting a doctor and now they can not cope. only on news a few days ago about doctors removing old patients because there are to many people here.
trouble is there are so many immigrants wanting a doctor and now they can not cope. only on news a few days ago about doctors removing old patients because there are to many people here. Kursaal76
  • Score: 4

8:04am Fri 27 Jun 14

pembury53 says...

Calm Down, Calm Down wrote:
pembury53 wrote: only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......
Why do you use the lazy race card issue
why do you call it 'lazy' ? the facts are simple enough, the birth rates are much higher amongst most immigrant cultures than in the uk generally, and already contribute disproportionately to our soaring population, something that was never factored in when the political elite estolled the virtues of mass immigration to us all...... you can carry on shoving your head in the sand if you want but personally i think what is unfolding is a catastrophe......
[quote][p][bold]Calm Down, Calm Down[/bold] wrote: [quote][p][bold]pembury53[/bold] wrote: only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......[/p][/quote]Why do you use the lazy race card issue[/p][/quote]why do you call it 'lazy' ? the facts are simple enough, the birth rates are much higher amongst most immigrant cultures than in the uk generally, and already contribute disproportionately to our soaring population, something that was never factored in when the political elite estolled the virtues of mass immigration to us all...... you can carry on shoving your head in the sand if you want but personally i think what is unfolding is a catastrophe...... pembury53
  • Score: 3

8:28am Fri 27 Jun 14

CHRISTMAS CAROL says...

Nebs wrote:
In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.
In this day and age why should people who have not got a computer be subjected to internet bulling. Companies should not expect everybody to be computer literate, simple phone call should do
[quote][p][bold]Nebs[/bold] wrote: In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.[/p][/quote]In this day and age why should people who have not got a computer be subjected to internet bulling. Companies should not expect everybody to be computer literate, simple phone call should do CHRISTMAS CAROL
  • Score: 1

9:42am Fri 27 Jun 14

SLord90 says...

Please just send all the immigrants home, they cant even speak English. This country is a joke, and just handing out money to criminals and to be fair anyone that wants it!!!!!! Ridiculous.
Please just send all the immigrants home, they cant even speak English. This country is a joke, and just handing out money to criminals and to be fair anyone that wants it!!!!!! Ridiculous. SLord90
  • Score: 5

6:38pm Fri 27 Jun 14

keithrg says...

Unfortunately I think he may find it the same elsewhere. I had to wait 5 days for an appointment at laindon health care center I called countless times to not get through. then got through and cut off then finally got through. They are starting a book online so you will never get an appointment.
Unfortunately I think he may find it the same elsewhere. I had to wait 5 days for an appointment at laindon health care center I called countless times to not get through. then got through and cut off then finally got through. They are starting a book online so you will never get an appointment. keithrg
  • Score: 2

7:38pm Fri 27 Jun 14

Almeda11 says...

CHRISTMAS CAROL wrote:
Nebs wrote:
In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.
In this day and age why should people who have not got a computer be subjected to internet bulling. Companies should not expect everybody to be computer literate, simple phone call should do
l agree, and many patients are old and do not know how to use a computer.

50 years ago, we WERE able to see the doctor, when we needed too.
A simple system of doors open between 9-10-30 am, and 4-30 to 6-30pm, meant that patients were seen on a first come first served basis, and were seen when they needed to be.

This could work in group practices today, the only difference being that you would get the next available doctor, if patients wanted to specifically see the doctor of their choice they would then have to make an appointment.

This country has gone backwards to the days when l was a child !!
[quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Nebs[/bold] wrote: In this day and age the option should be available to book an appointment on the internet for all doctors surgeries, with a list of available appointments and you choose the one that best suits you.[/p][/quote]In this day and age why should people who have not got a computer be subjected to internet bulling. Companies should not expect everybody to be computer literate, simple phone call should do[/p][/quote]l agree, and many patients are old and do not know how to use a computer. 50 years ago, we WERE able to see the doctor, when we needed too. A simple system of doors open between 9-10-30 am, and 4-30 to 6-30pm, meant that patients were seen on a first come first served basis, and were seen when they needed to be. This could work in group practices today, the only difference being that you would get the next available doctor, if patients wanted to specifically see the doctor of their choice they would then have to make an appointment. This country has gone backwards to the days when l was a child !! Almeda11
  • Score: 4

12:59am Sat 28 Jun 14

ThisYear says...

pembury53 wrote:
only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......
Racist!
[quote][p][bold]pembury53[/bold] wrote: only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......[/p][/quote]Racist! ThisYear
  • Score: 1

8:16am Sat 28 Jun 14

keithrg says...

ThisYear wrote:
pembury53 wrote:
only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......
Racist!
Just true. I know a lass that come here has a lovely council house with large garden backing out on to woodland and is about to have child no.4 Never worked in the uk.
[quote][p][bold]ThisYear[/bold] wrote: [quote][p][bold]pembury53[/bold] wrote: only 38 times ? wait another couple of years, when the immigrant birth rates really start to kick in, then add a couple of noughts......[/p][/quote]Racist![/p][/quote]Just true. I know a lass that come here has a lovely council house with large garden backing out on to woodland and is about to have child no.4 Never worked in the uk. keithrg
  • Score: 1
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