"I'll expand A&E to ease the queues" Southend Hospital boss says

Echo: "I'll expand A&E to ease the queues" "I'll expand A&E to ease the queues"

THE boss of Southend Hospital says she will expand A&E to cope with the record numbers of patients coming through its doors.

Jacqueline Totterdell, the hospital’s chief executive, said the extra capacity should be in place in time for the busy winter months.

She spoke out after the hospital’s A&E department was branded one of the worst in the country by health watchdog Monitor for failing to regularly meet a target for 95 per cent of patients to be seen within four hours.

Ms Totterdell, who insisted she was the right person for the job, said on Monday 325 patients came through the A&E doors – the biggest number ever.

She said: “We coped OK with Monday’s number of patients, but we do need to increase the capacity of the department.

“We only have 15 cubicles for our majors ward and if, over a two-hour period, 20 ambulances turn up, then we cannot fit them in and treat them. We have concrete plans now for it to be finished by the end of November.”

The extra capacity will be created by moving the A&E referral unit, currently on the same floor as A&E, into vacant wards in the Prittlewell Wing.

The Government target has regularly been met for the past two months, in no small part due to increased staffing levels.

The hospital took on extra GPs in April through the South Essex Emergency Doctors Service, a move Basildon Hospital took 18 months ago.

Ms Totterdell said: “They stream all major patients and minors, they then stream patients that could be seen by their own doctor to an onsite GP.

“We are sending on average 50 to 60 people a day to GPs who would otherwise have been seen in A&E.

“The impact of the extra GPs will soon be assessed and put in place on a more permanent basis.”

An independent review will also soon be conducted by auditors Deloitte into the effectiveness of the board after M o n i t o r highlighted a high turnover of staff as an issue.

Comments (3)

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9:35am Mon 30 Jun 14

sunnydd says...

It's not extra space that's needed, another waste of money. Use the money on a campaign to educate the public about the other alternatives that should be used before attending A and E. Such as local chemist and getting advice from pharmacist, waiting until GP is open for minor things and many things can be self managed.
A campaign could also help educate Joe public into the importance of not using ambulances as their free taxi ride to hospital minor ailments. Many find to spend on cigarettes, alcohol, holidays, leisure activities from benefits or a paid wage for working. Education is the way forwards and find a way of stopping persistent abusers of the emergency services and NHS.
It's about time common sense be applied to the already failing NHS.
It's not extra space that's needed, another waste of money. Use the money on a campaign to educate the public about the other alternatives that should be used before attending A and E. Such as local chemist and getting advice from pharmacist, waiting until GP is open for minor things and many things can be self managed. A campaign could also help educate Joe public into the importance of not using ambulances as their free taxi ride to hospital minor ailments. Many find to spend on cigarettes, alcohol, holidays, leisure activities from benefits or a paid wage for working. Education is the way forwards and find a way of stopping persistent abusers of the emergency services and NHS. It's about time common sense be applied to the already failing NHS. sunnydd
  • Score: 9

8:55pm Mon 30 Jun 14

chillyfeet says...

I Agree its not expansion of the Department.
Its more staff thats required.
How much did it cost to install performance monitors in A and E.?
If I worked there it would have a bag over it and the IDIOT that monitored it
I had to take my 94 year old Dad there on Friday night after he badly cut his back after falling.
We were there a total of 4 and a half hours.there was one doctor for A and E,on a Friday night thats not enough.
He was very pleasant and thorough but it took so long as he had to do all the running about himself as he had no nurse to assist.
Also in there were 2 police officers with a guy in handcuffs,they were there 2 hours waiting for him to be attended to.
Still we have lots of police on patrol friday night so for 2 to spend the night in casualty is not a problem
NOT MUCH.
I Agree its not expansion of the Department. Its more staff thats required. How much did it cost to install performance monitors in A and E.? If I worked there it would have a bag over it and the IDIOT that monitored it I had to take my 94 year old Dad there on Friday night after he badly cut his back after falling. We were there a total of 4 and a half hours.there was one doctor for A and E,on a Friday night thats not enough. He was very pleasant and thorough but it took so long as he had to do all the running about himself as he had no nurse to assist. Also in there were 2 police officers with a guy in handcuffs,they were there 2 hours waiting for him to be attended to. Still we have lots of police on patrol friday night so for 2 to spend the night in casualty is not a problem NOT MUCH. chillyfeet
  • Score: 6

4:35pm Tue 1 Jul 14

runwellian says...

You can't put a pint in a half pint pot!
If demand outstrips supply it is wrong to blame the hospital. the government makes so many cutbacks of course it affects services!

As long as I was looked after,warm and comfortable while I waited, I wouldn't care how long I waited.

A&E staff work hard, not helped by 'tick box' exercises demanded by the government, the most you can ask from anyone, it their best, and I feel that is what you get in A&E.

The public do need educating, arriving in A&E with a splinter that has been in you thumb for a week is a waste of everyone time.

Being sent back to a GP is fine if indeed you can get an appointment, but many are wasted by the lazy public who book appointments then don't turn up!

It is easy to blame A&E but the problems start with the public who don't use common sense fro minor issues, some not even knowing how to put on a sticky plaster!

I have always had excellent care and watched in amazement as staff to try to deal with so many issues fro so many people, but still remain calm and professional and very caring!
I take my hat off to them!
You can't put a pint in a half pint pot! If demand outstrips supply it is wrong to blame the hospital. the government makes so many cutbacks of course it affects services! As long as I was looked after,warm and comfortable while I waited, I wouldn't care how long I waited. A&E staff work hard, not helped by 'tick box' exercises demanded by the government, the most you can ask from anyone, it their best, and I feel that is what you get in A&E. The public do need educating, arriving in A&E with a splinter that has been in you thumb for a week is a waste of everyone time. Being sent back to a GP is fine if indeed you can get an appointment, but many are wasted by the lazy public who book appointments then don't turn up! It is easy to blame A&E but the problems start with the public who don't use common sense fro minor issues, some not even knowing how to put on a sticky plaster! I have always had excellent care and watched in amazement as staff to try to deal with so many issues fro so many people, but still remain calm and professional and very caring! I take my hat off to them! runwellian
  • Score: 1

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