Greater Anglia employees praised for customer service

Echo: Greater Anglia employees praised for their customer service Greater Anglia employees praised for their customer service

TWO train company workers have been recognised for their hard work.

Abellio Greater Anglia has praised Carole Carrington, from Canvey, and Joshua Quirk, from Southend, for their excellent customer service after they received top marks in a recent mystery shopping survey.

They received a score of 100 per cent in the survey for their friendly attitude and professional manner when serving customers and dealing with enquiries.

Ms Carrington, who has scored 100 per cent twice now, has clocked up almost two decades working in the ticket office at Wickford, even volunteering her time to cover special events which require additional support.

This includes opening the ticket office at Burnham-on-Crouch during a recent Art Trail station event.

Mr Quirk, is a relief ticket office clerk, covering all offices between Billericay and Southend, and has worked for Abellio Greater Anglia for the last two years.

David Cameron, the train company’s area customer service manager, said: “I would like to congratulate Carole and Joshua on their perfect scores and thank them for their efforts.”

The mystery shopping exercise was carried out between May 25 and June 21 2014.

Comments (2)

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11:26am Fri 4 Jul 14

andy:) says...

Its a pity that the actual train service is so awful.
Its a pity that the actual train service is so awful. andy:)
  • Score: 7

11:28am Fri 4 Jul 14

Mattster says...

Its a shame the actually train service is so appaling.
Its a shame the actually train service is so appaling. Mattster
  • Score: 7

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