STAFF at letting agency Belvoir are celebrating a record-breaking award – winning for the third year running in the national 2014 Lettings Agency of the Year awards.

Belvoir, based in London Road, Westcliff, was named Best Lettings Franchise 2014 at a ceremony at the Lancaster London Hotel.

It was the fourth time in total Belvoir had won at the awards. As well as winning Best Letting Franchise, it was also named Bronze winner in the Best Customer Service (Large Lettings Agency) category.

Owner Wayne Mearns said: “Our team, along with all our colleagues in the Belvoir network, are delighted after winning what is undoubtedly one of the most hard-fought competitions in our industry.

“Our continued success is based on providing local landlord and tenant clients with the highest-possible levels of customer service and care, so it is a real privilege to be recognised in this way and a major boost for our business.”

The judging panel’s citation said: “We found Belvoir to be one of the most responsible, ethical and wellpositioned franchise businesses in the industry, with a 19-year track record.”