Shock at 45-minute wait for ambulance for 80-year-old who fell in street

Shock at 45-minute wait for ambulance for 80-year-old who fell in street

Shock at 45-minute wait for ambulance for 80-year-old who fell in street

First published in News by

A GOOD Samaritan has criticised paramedics after an elderly man had to wait nearly an hour for an ambulance.

Carl Wood, 35, was leaving his friend’s house in Clarendon Road, Canvey, when he found a man in his eighties collapsed on the floor.

The man, who has Parkinson’s disease, was left with a head injury and cuts to his face.

Mr Wood, who lives on the island, dialled 999 just before 2pm on Monday, but was shocked when an ambulance had still not turned up 45 minutes later. Mr Wood said: “Because he had Parkinson’s disease, he didn’t really knowwhatwas going on, but his wife was really panicking.”

“It was really scary, I was just glad I was there to help. I called back to find out what was happening and made it clear the man had knocked his head, but it didn’t seem to hurry the ambulance up. I couldn't believe it.”

East of England Ambulance Service graded the call green as it was not deemed urgent or life threatening. An ambulance should have arrived within 30 minutes, but instead turned up 47 minutes after the initial call.

Dr Anthony Marsh said: “We were called at 1.58pm to a man in his 80s who had fallen over and an ambulance arrived at 2.46pm.

Although we got to him in under an hour we would have hoped to have been there more quickly and we want to apologise to the gentleman. We want to thank the lady that stayed with him and followed the advice given by our call handler.”

Comments (10)

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6:00pm Thu 7 Aug 14

dumpy06 says...

maybe we should book an ambulance well before we have an accident
maybe we should book an ambulance well before we have an accident dumpy06
  • Score: -2

6:06pm Thu 7 Aug 14

Marshmonkey says...

dumpy06 wrote:
maybe we should book an ambulance well before we have an accident
Or maybe people should stop using them as a taxi service when they are drunk or have a slight cut to the finger or when they can't get an appointment at their doctors. I could go on, maybe i will.
[quote][p][bold]dumpy06[/bold] wrote: maybe we should book an ambulance well before we have an accident[/p][/quote]Or maybe people should stop using them as a taxi service when they are drunk or have a slight cut to the finger or when they can't get an appointment at their doctors. I could go on, maybe i will. Marshmonkey
  • Score: 8

8:19pm Thu 7 Aug 14

jolllyboy says...

For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting.
Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms.
For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting. Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms. jolllyboy
  • Score: 11

8:54pm Thu 7 Aug 14

Steve H says...

jolllyboy wrote:
For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting.
Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms.
Trained operators made a decision based on the facts given to them.

Yes it is bad that a person of that age had to wait, but, was it made clear to the operators the full facts? They rated it as low priority, based on the information given to them,
[quote][p][bold]jolllyboy[/bold] wrote: For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting. Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms.[/p][/quote]Trained operators made a decision based on the facts given to them. Yes it is bad that a person of that age had to wait, but, was it made clear to the operators the full facts? They rated it as low priority, based on the information given to them, Steve H
  • Score: -5

9:04pm Thu 7 Aug 14

Democrat says...

Someone in their 80's with a head injury has to wait for at least 45 minutes to receive care. So Dr Anthony Marsh says “We were called at 1.58pm to a man in his 80s who had fallen over and an ambulance arrived at 2.46pm."

This is the same Dr Anthony Marsh, who was in the national press only 3 days ago because as the head of the West Midlands and East of England services, is paid a total of £232,000 a year. He was already doing one job 5 days per week for the West Midlands, then he took on the East of England. So in effect he is only doing half a job for any of us.

I wonder if he gets taken home or to his Midlands job in an ambulance service car? But it is alright to leave an old man lying on a pavement with a head injury.

Now this is the sort of story that the Echo should be doing a bit of investigative journalism on!
Someone in their 80's with a head injury has to wait for at least 45 minutes to receive care. So Dr Anthony Marsh says “We were called at 1.58pm to a man in his 80s who had fallen over and an ambulance arrived at 2.46pm." This is the same Dr Anthony Marsh, who was in the national press only 3 days ago because as the head of the West Midlands and East of England services, is paid a total of £232,000 a year. He was already doing one job 5 days per week for the West Midlands, then he took on the East of England. So in effect he is only doing half a job for any of us. I wonder if he gets taken home or to his Midlands job in an ambulance service car? But it is alright to leave an old man lying on a pavement with a head injury. Now this is the sort of story that the Echo should be doing a bit of investigative journalism on! Democrat
  • Score: 6

10:34pm Thu 7 Aug 14

Robin Reliant says...

jolllyboy wrote:
For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting.
Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms.
When calling 999 in a case like this bend it a bit, it works.
[quote][p][bold]jolllyboy[/bold] wrote: For a person of his age it could have been life threatening since they didnt know why he had collapsed ! it is disgusting. Cameron - charity begins at home - spend more money here instead of giving it to countries who spend it on military arms.[/p][/quote]When calling 999 in a case like this bend it a bit, it works. Robin Reliant
  • Score: 1

11:51pm Thu 7 Aug 14

runwellian says...

Dial 999, tell them them the patient is not breathing and looks blue ... ambulance arrives in minutes!

Ambulances are sent out by call operators with no clinical background, they take so long to ask reams of questions you simply die waiting!
Dial 999, tell them them the patient is not breathing and looks blue ... ambulance arrives in minutes! Ambulances are sent out by call operators with no clinical background, they take so long to ask reams of questions you simply die waiting! runwellian
  • Score: -7

12:13am Fri 8 Aug 14

sesibollox says...

say they suffer chest pains get an ambulance in 3 minutes
say they suffer chest pains get an ambulance in 3 minutes sesibollox
  • Score: -5

1:58pm Fri 8 Aug 14

Kim Gandy says...

A head injury not deemed urgent? Really? Plus the age of the man and his condition.

That said, I agree with the person above who stated that maybe people should stop wasting their time for self inflicted conditions such as drunkenness.

However, some investigation needs to be made about the length of time taken to get to this patient.
A head injury not deemed urgent? Really? Plus the age of the man and his condition. That said, I agree with the person above who stated that maybe people should stop wasting their time for self inflicted conditions such as drunkenness. However, some investigation needs to be made about the length of time taken to get to this patient. Kim Gandy
  • Score: 1

2:00pm Fri 8 Aug 14

Kim Gandy says...

dumpy06 wrote:
maybe we should book an ambulance well before we have an accident
Why the down arrows, this is humour which although to some may seem inappropriate, that's how it is with the NHS these days. So full to the rafters and oversubscribed in this overcrowded country that it is indeed a case of booking in advance nowadays.

Look how long it takes to get a doctor's appointment. The whole thing is a joke.
[quote][p][bold]dumpy06[/bold] wrote: maybe we should book an ambulance well before we have an accident[/p][/quote]Why the down arrows, this is humour which although to some may seem inappropriate, that's how it is with the NHS these days. So full to the rafters and oversubscribed in this overcrowded country that it is indeed a case of booking in advance nowadays. Look how long it takes to get a doctor's appointment. The whole thing is a joke. Kim Gandy
  • Score: 0

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