A GRIEVING woman has spoken out about treatment at a care home where her grandmother stayed before she died as it was revealed the home had been put into special measures.

Kirsty Fields, 27, of Westcliff, told how her family were not happy by the treatment Jean Williams received at West House care home in St Vincent’s Road, Westcliff.

The home is in special measures after its most recent inspection, by health watchdog the Care Quality Commission, found that serious improvements must be made - in every inspection area.

Kirsty said: “She was there for about a year from last February right up until ten days before she died when we managed to move her somewhere else.

“It was a good couple of months until we noticed something was wrong with the care home.

“Prior to her moving in, the manager was very insistent that it would be just like home for her but that didn’t last.

“The first thing we noticed was that they were leaving her in bed constantly. We noticed bed sores because she hadn’t been moved.

“My nan had also been given out-of-date medication for her epilepsy.”

Inspectors found medication audits had not been done since the last inspection in October.

When inspectors visited the care home, which is home to 25 patients, they found that one patient had received a pressure ulcer and that no risk assessment for pressure ulcers had been carried out at any time.

The report went onto state: “Concerns were raised about an incident that had arisen in May 2016, whereby a person using the service had become anxious and distressed and as a result of their behaviours the police had been called. Robust procedures that make sure people are protected had not been considered and followed by the provider.”

Barry Gelfand, managing director of West House, said: “We are working closely with the CQC and the authorities to rectify this and in addition, the home is currently recruiting a new manager.”