Partnering with Network Rail is hoped will solve major infrastructure problems which lead to delayed and cancelled trains.

A quarter of all train delays are within Greater Anglia’s remit, such as train faults, train crew being unavailable or delays at stations, while the rest are largely linked to rail infrastructure and Network Rail.

Jonathan Denby, head of corporate affairs at Greater Anglia, said it is working with the company to better their own daily performance.

He said: “One question that gets asked of us in relation to the new trains we're bringing in is, ‘Well, it's all very well having new trains in two to three years’ time, but what about now?’

"Which is why we're investing an additional £5 million in improving the reliability of the existing train fleet.

"In addition, we've leased an extra 20 trains ahead of schedule, with eight of them dedicated to destinations on the Great Eastern Main Line, such as Colchester and Chelmsford, plus the lines to Clacton and Southend, providing extra capacity.

"This equates to over 100,000 additional seats per week across our network since May of this year.

“Later this year we're also starting to fit our commuter trains with wifi facilities, which are currently only available on the intercity and Stansted Express trains.

"Another upgrade for the core commuter train fleet for Essex destinations will see 30 of the 102 trains we operate being fully refurbished and the remainder being refreshed.

"The first three fully refurbished trains are in service now, with more to follow."

Other planned improvements include upgrades to the Delay Repay scheme which would see passengers being notified straight away via an app if they are eligible for compensation, and receiving an automatic online payment.

He said: "We're developing a new system for season ticket holders where they would be automatically compensated with cash paid back directly into their bank account. Compensation is now available in cash, but it has to be claimed through online or hard copy forms.

"The new system would be quicker, easier and more user-friendly.

“We're also in talks with the Department for Transport, with the aim of progressing a proposal to reduce the Delay Repay threshold from 30 to 15 minutes, in line with all future franchises, rather than passengers having to wait until the start of the next franchise in East Anglia, in 2025."