c2c has apologised for the "truly horrible" journey home experienced by commuters yesterday.

Thousands of people were stuck getting home from London Fenchurch Street to Southend, Basildon, Grays during the rush hour last night following a track defect.

There have been calls for the managing director of c2c to resign, following complaints from people about the communication from the train company.

Julian Drury, managing director of c2c, said: "I am very sorry indeed for the severe disruption to all c2c services last night, Wednesday 13 June 2018. I realise that many of you all had a truly horrible journey home with long delays, queues and route diversions.

"The cause was damage to the overhead electrical system near East Ham, which then also caused damage to the signalling system. This stopped all trains running between Upminster and Fenchurch Street for most of the evening peak, and long delays afterwards as services recovered.

"A track fault outside Liverpool Street meant that Greater Anglia also had to reduce some of their services and that put extra pressure on TfL's District and Hammersmith & City Lines, both of which had agreed to accept c2c and GA tickets.

"Together these all meant horrible travel conditions for you and for this I am really very sorry."