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Updated: MP calls on Basildon Hospital bosses to quit


MP Andrew Mackinlay has joined the growing list of people calling for Basildon Hospital chiefs to resign.

Speaking in the House of Commons the Labour MP for Thurrock said it was “incredible” Alan Whittle, chief executive of the hospital trust, had not stepped down in the wake of the scandal over filthy conditions.

Mr Mackinlay called for health trust regulator Monitor to launch an investigation into how the situation got so bad.

Mr Mackinlay spoke during a House of Commons debate yesterday, where a number of MPs questioned the trust and actions being taken to remedy the problems.

He said: “There’s a question of public confidence in Basildon and Thurrock, and Monitor needs to address this.

“It’s not sustainable the people who had been found by Monitor to be in such a significant breach should be there this afternoon.

“It’s incredible the chief executive has not decided to step down.”

Andy Burnham, Secretary of State for health, said: “In this case the judgment of Monitor is there needed to be action, but standards were likely to improve more quickly by keeping to the action plan developed by the trust.”

Southend West MP David Amess asked what action the Government would take if Southend Hospital was to see a huge influx of patients.

He said: “If it’s now the case patients are going to be transferred from Basildon to Southend, what assistance will the Secretary of State give to Southend?”

Mr Burnham replied: “If more patients choose to use Southend that is their choice and Southend will be paid accordingly.”

Billericay Tory MP John Baron said he had spoken to the hospital trust’s management, who had said hygiene improvements had been made following an unannounced inspection in October.

But he asked Mr Burnham: “How quickly will the health secretary be able to report back on the progress and success of Monitor’s intervention, both for the sake of patients and the many people working in Basildon Hospital who do excellent work?”

Mr Burnham said he would keep Mr Baron informed.

MPs were also concerned about salaries after it was revealed trust chief executive Alan Whittle earns £150,000 a year, and trust chairman Michael Large earns £45,000 for his part time advisory role. Mr Burnham said the Government had written to health trusts, to tell them to keep pay in line with public sector groups.

BOSSES SAY THEY WILL NOT RESIGN

TWO bosses at Basildon Hospital have defied calls to resign in the wake of the scandal over care standards.

Despite pressure from unions and patients, the chief executive and chairman of the hospital trust will not step down.

A damning report from the Care Quality Commission highlighted a string of failures at the hospital, including blood-spattered equipment, filthy mattresses and dirty toilets.

Hospital regulator Monitor has now ordered a task force to be sent in to drive up standards at the hospital.

During an emergency press conference Alan Whittle, chief executive of Basildon and Thurrock Hospital Trust, and Michael Large, the trust’s chairman, refused to bow to public criticism and will continue in their posts.

Mr Whittle defended the hospital’s reputation and said the trust would work with a team of advisers to improve.

He added: “If I genuinely believed the quality of care is as poor as some of the detractors suggest it is, then of course I would consider my position.

“I see the dedication and the quality of the care that’s provided in this hospital all day, every day.

“My e-mail system is logged with expressions of support.”

A spokesman for Monitor has said there are concerns about the speed of improvements at the hospital.

This is despite the hospital being rated “good” last month, following a planned inspection. The filthy conditions were highlighted following an unplanned inspection on October 8.

HIT SQUAD BEING SENT IN TO BASILDON HOSPITAL

A TASK force is being sent into Basildon Hospital after inspectors found blood-splattered equipment and an unusually high death rate among patients.

Inspectors for the Care Quality Commission (CQC) published a report earlier this month raising concerns about Basildon Hospital.

Now, the commission has asked the regulator of foundation trusts, Monitor, to take action after a body of evidence showed the need for intervention.

Inspectors from the CQC found blood stains on floors and curtains, blood splattered on trays used to carry equipment and badly soiled mattresses in the A&E department with stains soaked through.

Inspectors also found equipment being used repeatedly that should only be used once and resuscitation room equipment that was past its use-by date.

Other items found at the trust included blood pressure cuffs stained with blood, suction machines contaminated with fluid inside and out and apparent mould.

Commission chief executive CQC Cynthia Bower said: "Swift action is needed at Basildon to nip problems in the bud. "Our work has uncovered serious failings.

"The trust has high mortality rates for emergency admissions and we have found evidence of significant problems in different parts of the organisation.

"The trust has taken our concerns seriously but improvements are simply not happening fast enough.

"Our confidence in the management's ability to deliver on commitments and to turn the situation around has been severely dented."

An expert taskforce will be sent into the trust to bring about improvements in patient care.

Dr William Moyes, chairman of Monitor which regulates foundation hospitals, said: "We will be reviewing the trust's performance regularly and in detail - if we don't see measurable results quickly, we'll take further action."

HOSPITAL RESPONDS

Trust chairman Michael Large said it was "extremely serious" that Monitor had found it in breach of its terms of authorisation as a foundation trust.

"We understand that Monitor needs to assure itself and the public that the concerns that have led them to this intervention are not indicative of wider problems. I am confident they are not," he said.

Independent reviews of the care provided to patients carried out found nothing pointing to a fundamental problem with clinical care.

"But we are not complacent and this further scrutiny of our leadership and governance processes is another opportunity for us to prove ourselves."

A trust spokeswoman said 30 new trolley mattresses were ordered on the day of the inspection which arrived the following day.

The spokeswoman said all clinical equipment had been checked and cleaned where necessary and more stringent monitoring had been introduced but, where possible, the trust was changing to disposable items.

An action plan has been agreed with the cleaning contractor which includes extra cleaning staff and replacement of all curtains.

The A&E department, the focus of much of the CQC's concern, is to undergo the second phase of a £22 million expansion and refit and a temporary children's A&E area opened within the existing department today.



Your Say YourEcho

hellsapoppin, basildon says...
6:59pm Thu 26 Nov 09

Tell us something we don't know. If i was elderly i'd rather die in the street than spend any length of time in that cesspit.My mum spent 3 months in there 3 years ago, caught a bug and died. Visiting her everyday for 3 months gave me a pretty good idea of what goes on there.

Discouraged, says...
8:32pm Thu 26 Nov 09

These people never learn do they? Now that most mobile phones have video capture the general hospitals and the mental health units should be worried about what might appear on Youtube.

peterhamm, canvey says...
9:11pm Thu 26 Nov 09

will they get rid of the people who run the place i bet they dont

shallotman, Basildon says...
9:29pm Thu 26 Nov 09

I bet no heads will roll, well not in management.

EssexBetty, Basildon says...
10:16pm Thu 26 Nov 09

I'm so glad that Basildon Hospital has finally been exposed to the country as a failing hospital. My elderly parents have suffered the most appalling treatment and care in that place over the past three years and yet all my written complaints have been in vain.

It is a dirty disgrace. I found dried blood (and much worse!) on floors in both wards and A & E, there were many rotten & torn sheets, rubbish and used bandages left on window sills and I saw elderly patients treated without dignity or respect. I hope there is a complete overhaul of the entire hospital, with those at the top the first to be sacked. The people of Basildon & Thurrock deserve much better.

Jane D, Basildon says...
10:24pm Thu 26 Nov 09

I spent a few days there in 2001 and the ward was never cleaned once -there were dust bunnies under the bed and worse. I was glad to get out. Unfortunately it is not just Basildon Hospital which is failing. My late mother spent the five months before her death in three different NHS hospitals in another part of the country and her "treatment" was nothing short of appalling. She caught two superbugs and was treated with no dignity at all. The nurses seemed to think patients were an intrusion on their smoking breaks and chit-chat. Disgraceful.

Honeysuckle, Thurrock says...
11:46pm Thu 26 Nov 09

My relative tried to whistleblow on many issues while they worked there. They lost their job, their home and more importantly, their self respect. Had they been listened to some years ago, this could've been avoided.
I agree, heads will roll but it won't be the management. It'll be the front line staff.

soul man, canvey says...
5:20am Fri 27 Nov 09

start with jet washing the staff down, some are no better than tramps

westcliff willi, says...
7:09am Fri 27 Nov 09

Razor blade,, I can assure you that some of the born and breed good ol english are no better, I live next door to a nurse basildon hos i believe who lives in squalor has her 'washed' uniform blowing around the back garden which is covered in dog crap and frankly should be in hospital not working in one.

popeye_olive, says...
8:39am Fri 27 Nov 09

Spare a thought for the hundreds of staff at basildon hospital that DO care and are dedicated to healthcare of their patrons.
We recently had a baby, with a very complicated birth and the service and compassion demonstrated by the maternity units and NICU was astonishing.
This is a management issue, the guys and girls on the shop floor do a fantastic job and my hat goes off to them. Remember this before you criticise.

fletch12107, southchurch says...
8:40am Fri 27 Nov 09

The people at the top of the hospital hierarchy must take heed of what is being said. This is not a business that sells cakes it is dealing with peoples lives. Please stop this three or four tier nursing system and employ people that have the PROPER qualification to work in a place that provides health care. Please stop employing people who have a sparse knowledge of the English language. If they cannot understand the language how will they understand simple orders.A lot of elderly people no idea what is being said to them by people with heavily foreign accents. Please stop awarding contracts to private companies. If these companies do not deliver high standards then you cannot get rid of them until a contract expires.Please look at what the army of high paid "managers" have been doing whilst Rome burned and get rid of them. Please stop setting unachievable targets which does nothing but add stress to people already in a stressful job. Please stop allowing hospitals to be filled with endless visitors at endless visiting times. Nurses do not have time if they are doing their job properly to explain many times over to friends and relations what they are doing. This time out is a distraction away from the care of the patient.Finally please stop staff and patients congragating at the front entrance smoking. Build a purpose built well ventilated building for this purpose. The sight of people dragging I/V drips around in wheelchairs puffing on a fag is not a good advert for healthcare.

EssexBetty, Basildon says...
10:54am Fri 27 Nov 09

popeye-olive made this comment -
"This is a management issue, the guys and girls on the shop floor do a fantastic job and my hat goes off to them. Remember this before you criticise."

Well I'm glad you were lucky enough to have a positive experience, but too many of us have had a terrible time at the hands of some of the guys and girls on the shop floor. Complaints have been ignored and too many lives are routinely put at risk. Bad management often leads to bad practices and this is certainly the case at BDGH.

My parents were lucky enough to have family to fight for their dignity, cleanliness and respect but we witnessed too many elderly patients given appalling treatment and care.

Whatawaster, Billericay says...
11:08am Fri 27 Nov 09

I have just come out of Basildon Hospital after suffering a pneumothorax. I don't believe I could have received better care anywhere else in the country NHS or Private. I was on the William Harvey Ward and the staff, Doctors, Nurses and Care Support Workers were excellent, a shining example of the NHS. The ward was spotless.

David 81, Canvey says...
11:24am Fri 27 Nov 09

I was in the hospital in 2006 and was well looked after by the staff, but the place is a **** hole.
I watched contract cleaners just move the dirty and dust around, in my 16 days in there I did not see anyone cleaning properly and the ward (Frank Arens) needed decorating badly. I was then moved to a London hospital where I meet a cleaning lady who had cleaned in the hospital for 20 years plus. What a differnence watching her clean her ward with pride. The place was spotless. Everything in life cheaper is cheaper for a reason, bring back PERMANENT cleaning staff, this will instantly improve cleanless and infection rates. Money verus health is a no brainer in my book.

Grizzly adams, Grays says...
11:27am Fri 27 Nov 09

Typically the Trust has said they are employing more nurses with the implication that it is the nurses that are at fault when in reality the hospital has been miss-managed for the last ten years. If the hospital managers had any honour they would resign or if the government had any commitment to care they would sack them.

CHIVERS, ESSEX says...
11:44am Fri 27 Nov 09

MY MATE WAS IN THERE AND HE WAS SICK EVERYWHERE DURING THE EVENING. THEY CHANGED HIS SHEETS AND WHEN HISC WIFE CAME THE NEXT AFTERNOON THE SHEETS WERE STILL ON THE FLOOR. FUGGING DISGUSTING HOSPITAL

Make Thurrock Better, says...
12:05pm Fri 27 Nov 09

I have had a appointment booked for treatment at Basildon Hospital. I already felt uneasy about it for some time but have now decided to cancel it and be moved elsewhere.

Why is it that everything in Thurrock from policing , education, healthcare, shops is all crap. I'm sick of living in what is supposed to be the prosperous South East only to find facilities worse than other parts of the country which are consisered to be poorer areas.

leccy240, Grays says...
12:20pm Fri 27 Nov 09

At last this digusting hospital has been exposed to the rest of the country. Of course we have known it for years. My wife was in there 4 months ago having our daughter and i have to say the doctors and nurses who looked after her during her emergency c section were first class i couldn't and wouldn't fault them. However, once they were moved to a ward it was a total disgrace. Hygiene was totally non existent although the security on the door insisted visitors cleaned their hands once inside the maternity ward it was filthy. My wife was left in blood stained sheets which we had to ask to be changed. Her catheter was left in for too long so she caught an infection. The toilets were disgusting with urine samples left all over the place. The nurses on the ward were agency nurses and not one of them could have cared less they were rude and incompetent. My wife was left with no water and no food we had to bring in stuff for her. She was left to look after the baby even though she couldn't walk and i wasn't allowed to stay and help her.
At least now it's all out in the open they will have to pump money and training into the place. You could start with getting rid of the agency staff which must cost more than resident staff. It just goes to show the government are more interested in figures than peoples lives. What's the point of announcing visits weeks in advance, of course the hospital would be clean. I could never understand how Basildon got a good rating and now we know. Maybe next time someone complains they'll actually listen a bit more closely. The big secrets out Basildon time to clean up your act. You're playing with people's lives and famillies not bottom line figures.

WHOOSH, Benfleet says...
12:36pm Fri 27 Nov 09

INVESTIGATE, INVESTIGATE, INVESTIGATE
Don’t let Basildon Hospital hide behind the statement that it was mis reporting of stats.

I have never recovered from seeing my lovely, gently, mother die over weeks in appalling, distressing, degrading circumstances. Nor did my marriage survive the trauma that we went through.

Yes, we did complain, at the time, to the ward manager and nurses, and subsequently to the hospital Executive and our MP. We also copied all documentation to the Echo but it was never reported.

It would appear that ward managers and nurses are, very unfortunately, looked at as “Angels” and therefore above criticism. In any other career, they, and their managers would never have been employed in the first place, or if turned out to be so lazy, incompetent and dirty (in their own hygiene and that of the ward they work on) they would have been sacked on the spot. They are highly paid, and consider they should remain in the ward office filling in forms and laughing and chatting where they stay, building up their flex time as easily as possible, so that they can have the maximum number of days off. The Drs rarely put in an appearance and the top heavy management hierarchy never.

Given everything that happened on that awful ward this is a very minor thing. But, I told a nurse 3 days running that the soap & gel dispenser were empty (outside 2 side rooms used for barrier nursing) and adjacent to the 4 beds, one of which my mother was in. The nurse told me that it was nothing to do with her as “it is the cleaners responsibility”. There was a phone inches from her which she could have used. I never ever saw any of the nursing staff wash their hands before moving from patient to patient.

Please tell me who I should copy my documentation to, to enable this case to be added to the evidence that I now hope is being gathered against Basildon Hospital, the top Executives, the lazy ward managers and nurses and the cleaning staff.

EssexBetty, Basildon says...
12:51pm Fri 27 Nov 09

Whoosh - what an awful story, but one I am all too familiar with.

I'd start by sending your dossier to the Care Quality Commission, you'll find their details on the internet. They will also advise you about appointing an advocat if you want to take your complaint further. Good luck.

SaveOurStanford, Stanford says...
1:02pm Fri 27 Nov 09

Unbelivable News if it was not for the fact it was an inspection millions of people have been threatened with the Sick treatment from such a poor hospital. I thought this hospital was supposed to be the model for others but now i know its all budgets and plaques on the wall, They clearly dont care about the patients or families! I think i would rather go to Iraq's field camps hospital than go to basildon. Its allway the way with thurrock to allways to cut corners on public spending & services yet the managment and directors are living the high life and recieve private treatment NOT nhs.
Should be an april fool but saddly its not ! Its real Life in Basildon & Thurrock.

Discouraged, says...
1:21pm Fri 27 Nov 09

If you look in the Echo news archive for 2007 you can find an article that talks about having a matron for virtually every department responsible for nursing standards and cleanliness. What a load of BS.

dawnm, Saskatoon Canada says...
1:34pm Fri 27 Nov 09

It was as bad when i worked there briefly in 1987, I was trined in Dartford where we were taught how to clean our equipment properly, and we were taught good hygiene. I practised these skills, and was reprimanded by senior staff at Basildon for taking up too much time cleaning. The place was a pigsty then and apparently no better now. I moved on to Southend after a while and the hygiene was much better, but still lacking. Thank god for the great skills I learned in Kent, and I understand from friends still practising in Kent that the standards for hygiene are very high. Here in Canada, the housekeeping staff are excellent as are the nursing staff. Everything is cleaned meticulously and infections from cross contamination are very low. NHS needs to train the staff better and take responsibility for this, and hire good housekeeping staff.

WHOOSH, Benfleet says...
1:53pm Fri 27 Nov 09

Thank you Essex Betty. Will check out Care Quality Commission - also the Patients Association. Just need to find the courage to look at all the papers again.

luckygirl, Grays says...
2:04pm Fri 27 Nov 09

Grizzly adams - I totally agree with the point you make about throwing more staff at the problem - I used to work for the Trust - all they did whenever there was a problem was to bring in more staff.

For the other posters who mention foreign workers - again I totally agree with you, unfortuantely I know from bitter experience that the Trust would rather get rid of white english people instead of the foreigners.

Grizzly adams, Grays says...
2:21pm Fri 27 Nov 09

Whoosh of Benfleet, some of us nurses did try to complain that is why we were persecuted by the Management of Basildon Hospital and are no longer allowed to practice. Consider what happened to the nurse that highlighted poor standards in another hospital on the Panorama program. She was removed from the register by the Nursing and Midwifery Council, as was I. I also tried to tell my side of the story to the Echo but they chose to vilify me. One can only assume the Echo did not want to jeopardise their advertising revenue. The only way the Echo can redeem itself is to campaign for the resignation of senior management at the hospital.

EssexBetty, Basildon says...
3:24pm Fri 27 Nov 09

After seeing and hearing the arrogance of Alan Whittle on TV today, I'm sure his days as CEO for the hospital are numbered.

hapless, Laindon says...
4:06pm Fri 27 Nov 09

I was unfortunate enough to visit Basildon A&E last year and, having waited in agony for 2 hours, I was subsequently sent to the examination area which was filthy and waited and waited in my allotted cubicle to be seen. During this time I witnessed a lot of walking up and down and chatting by various doctors. After a cursory examination, I advised that they could find nothing wrong (I was in agony and could barely walk) and prescribed painkillers. I was later diagnosed at Nuffield as suffering from sciatica and a prolapsed disc! Whilst I shuffled along the dirty corridors from A&E to the pharmacy, I also noticed that all the communal gardens areas were litter strewn, ill kept and overgrown with weeds! This is what I pay NI for! I hope never to set foot in Basildon hospital again. Disgraceful.

LOOM, the big apple says...
6:18pm Fri 27 Nov 09

I was in the mental health secure unit in the summer of 1998. The air used to smell of excrement as the place was hardly ever cleaned, and when it was the same hoover was used each time, filling the air with even more stench. The only other thing I can remember was there was a nice man in phsycoanalysis called Bernard.

maureen, shoeburyness says...
6:23pm Fri 27 Nov 09

from someone who has been in sos hospital nhs, then benenden, private in kent, the difference is vast. cleanliness and care is THE most important thing for them, i know it is a long way to go and you have to pay monthly dues but the benifits far outweigh anything else. patients relatives can stay at a lodge 500yds away and are very well taken care of during a distressing stay with loved ones. private health care is the way to go if you can pay the monthly dues. some are lucky others are not. the wellesly hospital is also very good, caring for both patient and relatives. the food is also MUCH better at a private hospital.

its me again, southend says...
6:23pm Fri 27 Nov 09

my mum was in basildon about a month ago and it was awful complained to pals but there as useful as a chocolate teapot
have got to contact the chief exc but have been in hospital it was southend thank god maybe basildon will listen now

soul man, canvey says...
6:34pm Fri 27 Nov 09

after hearing on radio 2 today, all the apalling stories that have gone on in this dump, start by bringing the old matron back, get rid of all management and the cleaners, less being worried about some money saving creep upstairs who's on a fortune, and pay decent wages to a good cleaning company and the nurses, or else the local funeral director may open up a shop in the place. DIRTY FILTHY DIGUSTING, and thats just the managemet, failing that, pull it down and start again

K20, Basildon says...
7:46pm Fri 27 Nov 09

leccy240 wrote:
At last this digusting hospital has been exposed to the rest of the country. Of course we have known it for years. My wife was in there 4 months ago having our daughter and i have to say the doctors and nurses who looked after her during her emergency c section were first class i couldn't and wouldn't fault them. However, once they were moved to a ward it was a total disgrace. Hygiene was totally non existent although the security on the door insisted visitors cleaned their hands once inside the maternity ward it was filthy. My wife was left in blood stained sheets which we had to ask to be changed. Her catheter was left in for too long so she caught an infection. The toilets were disgusting with urine samples left all over the place. The nurses on the ward were agency nurses and not one of them could have cared less they were rude and incompetent. My wife was left with no water and no food we had to bring in stuff for her. She was left to look after the baby even though she couldn't walk and i wasn't allowed to stay and help her.
At least now it's all out in the open they will have to pump money and training into the place. You could start with getting rid of the agency staff which must cost more than resident staff. It just goes to show the government are more interested in figures than peoples lives. What's the point of announcing visits weeks in advance, of course the hospital would be clean. I could never understand how Basildon got a good rating and now we know. Maybe next time someone complains they'll actually listen a bit more closely. The big secrets out Basildon time to clean up your act. You're playing with people's lives and famillies not bottom line figures.
That is exactly the same as what happened to me. They didn't take out my Catheter for almost 48hrs, yet my baby was crying and they wouldn't feed him when I wanted them to. On one occasion it took them 1hr to get me a bottle for him. (Sorry if this is to much information) They left my sanitary towel on for that long that it began to burn my skin. The staff where not helpful at all especially when you can hardly walk from the c-section. When they did finally take out my Catheter, the midwife literally dragged me from my bed, even though I was telling her that it hurt, and for her to give me a minute to do it myself. They wouldn't let my partner stay to help, and I never had a meal for 28hrs after my c-section. The nurse told me that I had to have a cup of tea before I ate... yet no tea arrived. We had to bring in food for myself. It took them 12hrs to sign the discharge papers. It was a rather traumatic experience for myself although I must say Well Done & thank you to the theatre staff, who where amazingly nice and reassuring at all times.

EssexBetty, Basildon says...
9:56pm Fri 27 Nov 09

Chairman of the Foundation Trust, Michael Large states in the Echo tonight that the trust will work alongside the taskforce and he wants to reassure the local community that the safety and wellbeing of patients is of highest priority! Stop being so disingenious Mr Large. Most of us have real horror stories of the terrible treatment experienced by family members - and not just in the last year or so - it goes back years and years.

The hospital is a dirty disgrace and at last it has been exposed. Mr Large and the whole board of governors should resign. I'm delighted that our local MP Angela Smith has at last demanded an investigation - I'm hoping the people of Basildon and Thurrock will demand a better deal from the NHS.

bruce W, Grays says...
10:19pm Fri 27 Nov 09

I know nothing is ever perfect but personally i have no problem with Basildon Hospital. My wife had a major op in spring with no problems, my mum had 2 hip replacements this year with a total 5 weeks in there again without problem or infection, my father had a stay in a ward again without any effects. My son received excellent attention when sent from our gp surgery as an emergency admission. Maybe things could improve, but personally i am satisfied. Sorry everyone.

alibags35, Basildon says...
10:29pm Fri 27 Nov 09

my sister in law had a experiance she will never forget, in 2004 she was 15 weeks pregnant and she started to bleed, she was taken to A & E and was told to wait, she then needed to go to the toilet and she felt a lump come out, she then went to the reception, she was eventually seen by someone who repeatedly kept asking if she had stopped bleeding in the end my sister in law just said yes, the exact words from the 'doctor' were "take it you had a miscarriage, and come back on tuesday (it was a bank holiday) to see if a possible D&C is needed". After four nights of restless sleep thinking she had lost her baby, went to the scan and the exact words were "hmmmm i can see a heart beat, i can see a baby". six months later she gave birth to a healthy baby girl. HYGEINE?????? more like the usual incompetance of basildon hospital. This is just a fraction of what she has dealt with.
If the Echo wants a story....trust me, the hospital will s**t themselves if they knew everything!!!!

perini, Leigh on Sea says...
10:33pm Fri 27 Nov 09

Its obvious - the management need to be sacked - all of them, all contract staff got rid of and one permanent cleaning contractor brought on board, proper qualified english speaking nurses employed and the return of matrons responsible for their patch. This is after each ward in turn has undergone a deep cleansing operation - will it happen? Not until the local populace bombard the powers to be and make them enforce it!

basildonqueen, stanford says...
11:23pm Fri 27 Nov 09

its the top team, its their responsability they got the place into this mess and now they need to fall onto their sword. The monitor web site says the Director of Nursing needs support, i say that she needs to go to a quiet place and resign

lynndy22, orsett says...
11:41pm Fri 27 Nov 09

My mum has just come out of Basildon. In my view the problems at Basildon can be summed up in two words "agency staff". The management plug staff shortages with people who want to sit on a ward, leave all the problems for the regular staff to sort out, and earn a week's money for two days work. I had to put in a letter to the ward manager and asked a nurse if it would cause any problems. She replied that the ward was regularly short of staff and the use of agency staff did not make for good continuity of care, so it would actually help their case.
The regular staff make every effort to build a rapport with patients and families at a very stressful time.
The management should have all wards staffed with employees, from the domestic staff upwards, then there is a collective responsibility and team effort involved in patient care at every level, from the person who cleans under the bed to the ward manager.

RShah, says...
1:08am Sat 28 Nov 09

It is important to note that not all departments within Basildon Hospital are as appalling as the A&E.

The new Cardiothoracic Centre (CTC) has established itself as a world class facility and has managed to achieve mortality rates far below the national average.

I want people to note that some aspects of the hospital are outstanding and therefore do not deserve a barrage of slander.

I'll be happy to talk to anyone about the excellence of the CTC. However I do agree that some aspects of the main hospital do warrant radical changes in procedure, cleanliness and efficiency.

Honeysuckle, Thurrock says...
8:00am Sat 28 Nov 09

basildonqueen wrote:
its the top team, its their responsability they got the place into this mess and now they need to fall onto their sword. The monitor web site says the Director of Nursing needs support, i say that she needs to go to a quiet place and resign
Agree 100% - she was responsible for removing the system that produced care plans for patients. If there's no plan for care how can it be delivered?

knighs1, Earth says...
12:22pm Sat 28 Nov 09

This dirty rotten hole killed my father, first he contracted MRSA in there, was given a combination of drugs which should never have been paired together, which give him an ulcer that required surgery and Kidney failure. they then tried to operate to correct the damage being done by the MRSA, but he never came round after the op. I have never seen such a dirty disgusting place in all my life. it will haunt me for ever what my family and i witnessed and I wish I had moved my dad to another hospital. The last point I would like to make is that the register did not want to put down MRSA as the cause of death, but we insisted, as that is why he was in there having the treatment and operation. How many thousands of have died of MRSA but never had it recorded as cause of death?

Ironman, billericay says...
1:26pm Sat 28 Nov 09

My Mother was nursed in Basildon Hospital for 8 mths last year with a severe stroke. The nursing & medical care was almost 1st class. Yes there were a few issues and yes, cleanliness sometimes left a bit to be desired.
The problem appears to be the Target Culture we all have to exist under. Cuts have to be made, so cheap contracts are awarded for cleaning and you get what you pay for. If the cleaners were part of the Hospital staff, standards would be much higher.
But, at the end of the day, Snr Management has to take the blame. Especially little Miss Arrogance at the head of the Trust!!

Whatawaster, Billericay says...
2:37pm Sat 28 Nov 09

As I said in an earlier post I have just been in Basildon Hospital, I also spent time in the Hospital for a week in May 2008. I'm finding it really sad reading some of the experiences other posters have had, because I've had two positive experiences. I've seen first hand how hard the Doctors, Nurse's and CSW's work. How they go above and beyond what they are paid to do. But I'll also say the people who looked after me were not agency staff, which I believe is where the problem lies, which is a management problem.
Please don't be to hard on the staff who do the job not for the money but because they care.

diggerdave, Chadwell says...
11:21am Sun 29 Nov 09

Get rid of a few of the non exec directors they are clearly doing nothing to improve the place and spend the money wasted on them on getting this place ship shape.

dave1954, southend says...
2:05pm Sun 29 Nov 09

Do not think for one minute that the findings are isolated to basildon hospital,they are just extreme and have been justifably exposed at long last.
I have just been through the traumatic experience of the shameful care shown to my wife whilst under SOUTHEND N.H.S. UNIVERSITY TRUST.
Finally they admitted the harm they did to her, 6 pages of sorry's,apologies for mistakes made and the errors incurred,all over a period of 9 months.she died in the hospital as a result of the mismanagement of a medical proceedure that was meant to help her.in fact it harmed her with the attendant results.
All the expressions of regret,wishes they could turn the clock back and what is intended to stop such occurances again,which are wide and far reaching it was that bad.what was worse,everything was avoidable if they had stopped and listened but as usual they knew best.Well clearly in this case they didn't.
Then in a typical manner of self justification,despit
e all the evidence to the contrary they concluded there was no systematic mismanagement of her care.An external case review titally disagrees.Thet also managed to totally bungle the formal complaints process despite the guidelines laid down in an attempt to conduct it on their terms.Shameful.
Worse still the Head of Oncology lied in writing despite evidence on the record that clearly refuted what he was saying.HE was backed by senior management.On further official investigation,carrie
d out internally,it was established what had been saying was correct all along.The decision,not to give patients discharge when leaving the oncology ward taken unilaterally supposed for the benefit of the hospital,not the patients.It was recognised as being wrong and claims were made that it was changed after 4 weeks.It wasn't.Draw your own conclusion.
Aconsultant said'IT'S A GAME',said in front of my wife and myself.Later it was established thats his view of the
current Health Service.There were a lot of inappropriate and disgraceful comments and behaviour from both doctors and nurses throughout her care.On the plus there were great dedicated ,caring medical staff let down by the bad one's.Many expressed to me how ashamed they were of their profession and what had happened.
The national table on hospital patient safety has just been published by the research organisation Dr Foster, reliable and trustworthy ,the Trusts employ their services.Basildon bottom,rated 0 out of 100.No surprises there.Southend 50 out of 100.Hardly anything to be proud of ,in fact I would have good reason to be seriously worried and hopefully this will shake them out of their complacency.
The Chief Executive is apologising to me in person at a meeting on Monday 30th for what they put my wife through.It has been a hard fight and highlighted so many failings in current thinking and attitudes to patients and their carers when vested self interest and reputations are involved.

EssexBetty, Basildon says...
10:34pm Sun 29 Nov 09

With just a couple of exceptions, the horror stories here are heart breaking. How can the Trust Board and the management team still be in jobs for goodness sake? Sadly this is an all too familiar story - patients left at the mercy of people who just want to hit targets.

Even now, when the filth and squalor which is endemic in Basildon Hospital has been revealed, the CEO and his team are still making excuses. There is no excuse for the dire state of our hospital.


fletch12107, southchurch says...
8:55am Mon 30 Nov 09

If they wont resign then sack them. I would be sacked if I failed to do my job properly as would most people but it seems that because they are "management" they are untouchable. Whittle has said he will work with a team of advisors well if he needs them why is he at the top. I suggest he listens to the advice of the people that have suffered due to his inability to run a clean and safe hospital and go.Michael Large said that 30 mattresses were ordered on the day of inspection. What a poor and weak excuse to use as an example. If they are not prepared to go then at least give back all their salary less the minimum wage which is what they pay the cleaners. They have done an equally poor job as the cleaners so at least they can have the same wage.

shallotman, Basildon says...
9:04am Mon 30 Nov 09

Resigning shouldn't come in to the equation, he should be sacked, did he ever leave his ivory tower to walk round the wards! if not why not.

Discouraged, says...
9:44am Mon 30 Nov 09

If you are in charge of something that performs terribly YOU SHOULD GO. Someone should also explain why the hospital was rated as good a month ago and then THEY SHOULD GO. If an article printed in the Echo in 2007 about matrons for nearly every department responsible for nursing care, standards and cleanliness this could not have happened and perhaps the extra deaths would not have occured.

Don South, says...
10:10am Mon 30 Nov 09

All it needs is a proper and regular cleaning regime and staff and visitors sticking to a strict hygenine regime as well. There should be a 'flying squad' of cleaners that can clear blood and spillages whenever they occur rather than being left for hours, days or weeks.
.
I seem to recall the current Government blaming the pevious Conservative Government for the state of the hospitals and they were still blaming the Tories during the 2005 General Election.
.
Labour have been in power for nearly 13 years - it doesn't take 13 years to improve the cleaning regime in the hospitals does it.

Grizzly adams, Grays says...
11:29am Mon 30 Nov 09

Mr Whittle has been given an eleven percent pay increase giving him a salary six times higher than a qualified nurse for the greater responsibly he has, but he has not excepted responsibility preferring to blame everyone else for the problems. He seems to want a second chance, all I can say is he didn’t give me a second chance and I wasn’t responsible for 400 extra deaths and a filthy hospital with demoralised and poorly led staff.

shallotman, Basildon says...
11:47am Mon 30 Nov 09

I suppose it might bring things to a head, if all the patients asked to be transferred to other hospitals.

hapless, Laindon says...
11:55am Mon 30 Nov 09

Sack the lot and bring back matron. Everything is the NHS these days is done on the cheap - agency staff, agency cleaners, agency nurses etc. None of these nasty issues arose in the days when the workforce were 100% permanent and properly trained, thereby delivering continuity, stability and an exceptional service. Managers are an unnecessary drain on NHS resources, whose main interest is self advancement and not delivering a quality service.

maywood, Langdon Hills says...
12:36pm Mon 30 Nov 09

My sister in law went in there for a simple Hernia operation,it was not operated on correctly,she went back in for it to be fixed,end result a punctured Bowel,that obviously poisioned her blood,she died,my impression of this was nobody cared,if you run a private company and it fails you pay the consequences,it seems that because this is Government funded,that is you and me,there is the managment attitude we are infallible

essex22, basildon says...
1:09pm Mon 30 Nov 09

to start with get rid of the rude african mumma nurses who work in there

coddy, stanford le hope says...
1:21pm Mon 30 Nov 09

TWO bosses at Basildon Hospital have defied calls to resign in the wake of the scandal over care standards.

I cannot believe that these two twerps havent been sacked yet.Thst the first thing that should have happened when this story came to light last week

countyman, sothend says...
4:17pm Mon 30 Nov 09

the management should hang their heads in shame and resign,but they wont ! they will keep their fat cat wages.they are not honourable men

miss_rv, leigh-on-sea says...
5:22pm Mon 30 Nov 09

My boyfriend went into the hospital for emergency surgery on a broken arm. He was kept waiting for his surgery for 3 days despite being an otherwise healthy 20 something that could have been in and out in a day, each day having to endure nil by mouth and in a large amount of pain. When he finally did get wheeled down, the nurse who was taking him there said to the porter "We need to hurry up because once it goes 9 o clock, i'm not getting paid anymore", like she had no concern for the person who was about to be given surgery only about herself! If thats the attitude of the staff there no wonder the place is falling apart. Get more nurses, get more cleaners, get rid of the god awful management! The place is a joke.

Honeysuckle, Thurrock says...
7:17pm Mon 30 Nov 09

Mr Whittle, if as you say 'My e-mail system is logged with expressions of support' - those people obviously know your email address. Publish your email address and we'll send you our messages.

mindboggles, says...
7:21pm Mon 30 Nov 09

If anyone's interested, type "rate your hospital" into google and find the NHS site in which you can leave your comment and rate it.

resident3, Basildon says...
7:37pm Mon 30 Nov 09

********************
*******
“My e-mail system is logged with expressions of support.”
********************
*******

Of course it is.....but we can soon change that - give the people of Basildon (who have witnessed the filth in this hospital) your email address. That way, you will get a true opinion rather than that of your cronies.

iliveinrayleigh, Rayleigh says...
7:46pm Mon 30 Nov 09

So Southend Hospital is bracing itself for the Basildon patients flocking there for treatment..........t
hink again my 87 year old friend is there at this very moment receiving "treatment", the staff on her ward are lazy, rude, disrespectful & they have no compassion, one member of the nursing staff even went as far as to state that she was there due to her illness being self-inflicted as she wont eat, well that member of staff, I've got news for you, the illness she has prevents her from eating as she is in chronic pain & you as a member of the nursing profession should be well aware of that, shame on you! . The ward she is on is nothing short of a disgrace, I have witnessed nursing staff changing drips & just throwing the empty bags on the floor, used plastic aprons being discarded in bins but left half hanging out of those bins thereby creating a health hazard for cross contamination, I am due to visit again tomorrow & if things show no improvement I am going to complain loud & clear. I am convinced that what's reported to be happening in Basildon & Colchester Hospitals is but the tip of the iceberg & am fearful for the future.

EssexBetty, Basildon says...
12:18am Tue 1 Dec 09

Excellent continuing coverage this evening by the Echo, but how typical was the limp response from our MP Angela Smith? She states that despite the scandal she will not point the finger at management or staff until a full investigation is carried out!

How much more does she need to know before getting off her perpetual fence? The hospital has been found by various regulators to be sub standard in aspects of cleanliness and care. People have died unnecessarily and patient care has, and still is, compromised! Surely the safety of her constituents should be paramount to Miss Smith and all politicians - so why isn't she demanding that 1)Basildon Hospital be stripped of its foundation status and placed back under the control of the Dept of Health and 2)the CEO and Chairman of the Board be sacked?

The least a patient should expect when going into hospital is a clean bed, a clean ward, equipment that actually works and respect, dignity and compassionate care. Basildon Hospital has failed on all fronts.Are there any politicians out there actually bothered enough to fight for the fundemental human rights of any patient? It would appear not.

perini, Leigh on Sea says...
12:44am Tue 1 Dec 09

Sack the lot of them!!!

knighs1, Earth says...
3:11am Tue 1 Dec 09

Resign!...... Sacked!.... No..... they should face criminal charges for their failings. If you cause an accident at work and somebody is killed, you can be prosecuted. This shower have committed murder/manslaughter for years...bring them to court.

152, Rochford says...
10:02am Tue 1 Dec 09

maywood wrote:
My sister in law went in there for a simple Hernia operation,it was not operated on correctly,she went back in for it to be fixed,end result a punctured Bowel,that obviously poisioned her blood,she died,my impression of this was nobody cared,if you run a private company and it fails you pay the consequences,it seems that because this is Government funded,that is you and me,there is the managment attitude we are infallible
This scandral wouild be worse were the hopsital in the private sector - look at what happened when it was made a 'Foundation Trust' - even that limited privitisation failed to work.

EssexBetty, Basildon says...
10:25am Tue 1 Dec 09

Well done Andrew Mckinlay MP for taking up the cause of his constituents by demanding resignations from the hospital board. And at least some other politicians have now demanded action on our behalf too.

FreebirdUK, Billericay says...
11:10am Tue 1 Dec 09

My younger brother died in Basildon Hospital in 2006, due to a series of mistakes and a total lack of care. At the time our complaints were made diplomatically but they were ignored and some not even read until after he died. In retrospect I may have saved his life if I had shouted and made a fuss but I see that now the hospital can have you ejected if you do so, convenient! I kept a record of his time there which has proved very useful in disproving the lies and misinformation given by doctors and staff since.

This is very important if we really want to get this sick hospital sorted out and its greedy uncaring management sacked or prosecuted.

To make any impact at all any complaints must be made official and the correct complaint process followed. This takes time and they will constantly try to fob you off, divert you and use other tactics to stop your complaint, they will constantly ask you in for a nice cosy meeting to apply subtle pressure and make you feel guilty but you must resist that, do it all in writing so there is no mistake as to what is said by either side. Special Delivery is preferred as the hospital is able to avoid signing for Recorded Delivery letters and so deny receiving them. Keep all records and documents. The complaint must be in writing to the hospital and marked as a complaint. You will have to persist even though (as they will know) it is very painful for you to do so. Eventually it will come to a point where ‘local resolution’ cannot be obtained (a year in my case), and then you are allowed to take the complaint to the Parliamentary and Health Ombudsman who will investigate. This is where I am at right now and so far they seem very thorough, and it has been suggested to me that my complaint may have triggered the unannounced inspection that has brought all of this to light. If they do let me down then I will continue in another way. I have pathetic letters from Mr Whittle, but the Ward Manager is untouchable. In business a manager is responsible for his department, but not in the NHS. The Ward Manager is very conspicuous by his absence, he would never meet me and refuses to write or explain, apparently he bears no responsibility at all and everyone covers for him. Do not go to solicitors, after all the intention should be to bring those responsible to book, not compensation.
If everyone with a legitimate complaint had done this there would have been indisputable evidence against the hospital which would have saved many lives, including my brothers. It’s not too late though, we need to keep up the impetus so it doesn’t get swept under the carpet as the MPs expenses scandal seems to be heading.
If anyone needs any pointers as to how to do this I am happy for the Echo to give them my contact details. Remember it could be you or someone you love who may be the next victim.
Maybe an action group like the one patients at Stafford Hospital started earlier this year (CURE the NHS) would get something done.
Again, I am happy for anyone who is interested in doing something to resolve these problems effectively to contact me via the Echo.

Tom.t, Tilbury says...
11:12am Tue 1 Dec 09

I agree.

Well done Thurrock MP Andrew McKInlay.

Grizzly adams, Grays says...
11:37am Tue 1 Dec 09

Countyman,
Neither are honourable men, Brutus and Cassius were more honourable they only stabbed Julius Caesar in the back. Whittle has stabbed his family, staff, patients, the government and the people of Basildon and Thurrock in the back. Angela Smith does not want to support her constituents maybe they will repay her when she asks for their support at the next general election.

EssexBetty, Basildon says...
11:40am Tue 1 Dec 09

An excellent idea from FreebirdUK. My experiences with BTUH are not as appalling as described above, but I too have had some pretty pathetic letters from Alan Whittle. I too am going through the lengthy complaints process, but it does get very demoralising at times. An action group is an excellent idea and I for one would be an active member!

Discouraged, says...
12:49pm Tue 1 Dec 09

Thankyou Mr McKinlay. Shame on you Mrs Smith.

haynab66, canvey says...
3:40pm Tue 1 Dec 09

MY FATHER PASSED AWAY IN BASILDON HOSPITAL IN MARCH, THE NIGHT BEFORE HE PASSED AWAY HE WAS IMPROVING SO WE LET HIM SLEEP , THE NEXT MORNING WE CAME HE WAS CRYING IN HIS CHAIR AND TOLD US THAT A DOCTOR HAD TOLD HIM HE WAS GOING TO DIE. WHERE WAS THE CARE HE WAS 81 YEARS OLD HAD LOST HIS WIFE 2 MONTHS EARLIER WAS ALONE WAS THEN WOKEN UP AND TOLD HE WAS GOING TO DIE BY A DOCTOR ,THEY WOULD NOT NAME, I SUPPOSE BECAUSE IF I FOUND HIM HE WOULD HAVE BEEN THE PATIENT. NO HEART AND NO MERCY, MORE WOULD BE GIVEN TO A DOG.

lynn7507, chelmsford says...
4:10pm Tue 1 Dec 09

If the money that is paid to the top bosses was paid into better cleaning contractors etc wouldnt we all benefit? Sack them all.

resident3, Basildon says...
6:44pm Tue 1 Dec 09

Both my parents passed away in Basildon Hospital, and the only reason I did not make a complaint about their treatment was due to the shock and bereavement. My 83-year-old mother was pulled around like a rag-doll by a nurse who can only be described as totally lacking in care and compassion. My father refused to make a complaint, and I deferred to his judgement despite the anger I felt. He suffered the same lack of care 6 years later. The administrators are ultimately responsible for this terribly run place, and if they get it SO badly wrong they should be sacked

NHSSTAFF, Billericay says...
9:46pm Tue 1 Dec 09

Everyday just like many of my clinical colleagues at Basildon Hospital - 'the worst hospital in the land' - I tried my very best to give my patients the best possible care. Everyday since the scandal broke out, I have strong verbral support from my patients and their carers. Yet nobody from outside the hopsital chooses to stand up for us and support us the staff. Many of us tried so hard not for the money but because we care. We are not all bad and we will keep trying to et things right. Such daily relentless attack on us is utterly demoralising and I say this on behalf on all hard working staff at the Hopsital who all feel the same.

FreebirdUK, Billericay says...
10:34pm Tue 1 Dec 09

NHSSTAFF wrote:
Everyday just like many of my clinical colleagues at Basildon Hospital - 'the worst hospital in the land' - I tried my very best to give my patients the best possible care. Everyday since the scandal broke out, I have strong verbral support from my patients and their carers. Yet nobody from outside the hopsital chooses to stand up for us and support us the staff. Many of us tried so hard not for the money but because we care. We are not all bad and we will keep trying to et things right. Such daily relentless attack on us is utterly demoralising and I say this on behalf on all hard working staff at the Hopsital who all feel the same.
I’m sure every one appreciates the work you do and I accept your comments. But the sad fact is that some staff abused my brother verbally (even though he suffered brain damage due to a lack of care in the hospital), took away his dignity and showed him no respect. When BP machines didn’t work it wasn’t taken manually, his food intake wasn’t recorded and so much more. It all contributed to his unnecessary death. I can’t help wondering why good hard working staff didn’t whistle-blow and allowed this abuse to continue, he told us he would die in there and he did. I’m afraid some good staff turned a blind eye! Was salary more important than good nursing? Only they can answer that. Your profession does not need those people in it and I hope that you can help in turning this around. My brother had excellent care in Intensive care, HDU and surgery but the wards were absolute hell. I hope that staff, patients and relatives can work together to cure Basildon Hospital so we can be proud of it and not in fear of it. We need to do as patients of Stafford Hospital did
http://www.curethenh
s.co.uk/
Phil
phil@freebirdsystems
.co.uk

Trainman, Kings Lynn, ENGLAND says...
12:35am Wed 2 Dec 09

In a matter of years, not so long back, I lost two members of my family being a mother and son who were my aunt and cousin, IN Basildon hospital from supposed different complaints. Now I am wondering if the truth was given in the first place.

I agree heads will roll, but most definately NOT from the top, where they are appointed to ensure that the work IS carried out in the correct manner.

Basildon is NOT the only dirty hospital, as I found out when my Elderly father was in one a couple of years ago and I PROVED to the staff, it was filthy, by wiping a tissue across a window of the ward, then showing the dirt immediately UNDER the bed.

WHOOSH, Benfleet says...
11:56am Wed 2 Dec 09

Re comment fromKnights1,Earth .

Yes, Alan Whittle Chief Exec and Michael Large Chairman, + Board, Ward Managers, many of the nurses and Cleaning Contractors should all face criminal charges.
But, as all the above letters prove, none of them, over a number of years, have been accountable to anyone for the horrors they have been allowed to inflict on very vulnerable people.

Echo: Plse pass my contact details to FreebirdUk,Billerica
y.

knighs1, Earth says...
2:32pm Wed 2 Dec 09

Echo. Please also pass on my details to Freebirduk, billericay

diggerdave, Chadwell says...
11:08pm Wed 2 Dec 09

sack the board of directors they are the ones who are supposed to be incharge of the place. If you want to know who they are try
http://www.basildona
ndthurrock.nhs
.uk/page.asp?
node=9&sec=Board_of_
Directors

FreebirdUK, Billericay says...
9:42am Thu 3 Dec 09

If anyone wishes to contact me (staff, patients, relatives or anyone with an interest) with a view to working together to stop this being swept under the carpet and to save lives. Please email me at phil@freebirdsystems
.co.uk
Thanks
Phil

EssexBetty, Basildon says...
12:27pm Thu 3 Dec 09

Not one member of the Board has offered his/her resignation and there have been NO sackings either. Obviously the powers that be think that a much higher death rate than the national average, filthy wards, filthy equipment and poor standards of care are acceptable.

It's a disgrace!

EssexBetty, Basildon says...
1:48pm Thu 3 Dec 09

Can I PLEASE ask all those who feel strongly enough about improving conditions at Basildon & Thurrock Hospital to get in touch with
phil@freebirdsystems
.co.uk
A patient, staff and family action group is being formed and needs the support of as many people as possible in order to make the difference that is needed.

Comments are closed on this article.

Thurrock MP Andrew Mackinlay. Alan Whittle and chairman Michael Large

Updated: MP calls on Basildon Hospital bosses to quit

Alan Whittle and chairman Michael Large




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