Apology for Westcliff pensioner's £32,000 gas bill

1:30pm Monday 24th September 2012 in News

Apology for pensioner's £32,000 gas bill Apology for pensioner's £32,000 gas bill

BRITISH Gas has apologised after a customer was told her outstanding bill had hit £32,000.

Pensioner Maggie Tuttle, from Carlingford Drive, Westcliff , said she was told of the whopping charge by the company over the phone.

Mrs Tuttle, 68, said: “It was unbelievable. I was put through to a call centre in South Africa or somewhere and this guy was saying I owed them £32,000. I tried to explain there was no way but he was adamant. What on earth do they think I was doing with the electricity to get a bill like that?”

A spokeswoman for British Gas said: “We’ve apologised to Mrs Tuttle for giving her incorrect information over the phone. We’ve confirmed the correct amount outstanding on the account, and sent an updated bill.”

Comments(9)

Jen12345 says...
1:36pm Mon 24 Sep 12

Sorry but this warrants a run to the papers why? Surely it is clear to everyone that this is just an error. How is that news?!

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DogsMessInLeigh says...
2:44pm Mon 24 Sep 12

and whats more she didn't have to pay the £32000 bill...so she should be smiling and dancing and not all miserable like she is, she needs cheering up somehow.

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BenfleetBarrel says...
2:56pm Mon 24 Sep 12

Maybe all the weeds in her patio are getting her down?

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whataday says...
3:00pm Mon 24 Sep 12

This must have been really distressing for the woman being told she owed somebody £30,000 odd People have been known to commit suicide because of the anxiety caused by things such as this

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firedog says...
5:19pm Mon 24 Sep 12

She is getting ready to jump in the skip.

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Druggie Scumbag says...
6:06pm Mon 24 Sep 12

A grow house for decent quality weed doesn't come cheap, you must realise this. Stop moaning missus, at least you didnt have the police round messing with your gear like I had once!

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v.randy says...
8:00pm Mon 24 Sep 12

Pensioner?
Looks older than that!

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DogsMessInLeigh says...
10:41pm Mon 24 Sep 12

i am sure she was in Birds of a Feather the side splitting TV sitcom from the 1990's.

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EssexPerson says...
11:34pm Mon 24 Sep 12

It was a genuine mistake, apology issued and bill corrected with no financial loss. I'd personally find this funny if this was me. Not sure I'd be willing to look sad in a local rag, next to a skip in a weed infested driveway over this story.
Also if she's cold enough to need a scarf maybe she should close her front door to keep the heat in, otherwise her bill might be £32K :)

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