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Apology for Westcliff pensioner's £32,000 gas bill
1:30pm Monday 24th September 2012 in News
BRITISH Gas has apologised after a customer was told her outstanding bill had hit £32,000.
Pensioner Maggie Tuttle, from Carlingford Drive, Westcliff , said she was told of the whopping charge by the company over the phone.
Mrs Tuttle, 68, said: “It was unbelievable. I was put through to a call centre in South Africa or somewhere and this guy was saying I owed them £32,000. I tried to explain there was no way but he was adamant. What on earth do they think I was doing with the electricity to get a bill like that?”
A spokeswoman for British Gas said: “We’ve apologised to Mrs Tuttle for giving her incorrect information over the phone. We’ve confirmed the correct amount outstanding on the account, and sent an updated bill.”