Woman's Basildon Hospital ordeal after kidney stone trauma

A PAINED woman with kidney stones has spoken of her traumatic experience at Basildon Hospital as they didn’t have the right equipment to help her.

Ria Keeley, 27, from Alcotes, Pitsea went to Basildon Hospital on December 6 in unbearable pain but couldn’t have the stones removed as they were in a dangerous place at the top of her kidneys and urethra.

The hospital said she would need extracorporeal shock wave lithotripsythe, which means the stones would be laser blasted by a machine, so they could safely operate but would need to send her to Darenth Valley Hospital in Dartford.

However, five days later she was still in Basildon and when she was finally seen a stent procedure had to be performed instead, which means the stones are now in a more central position for the operation Ria will undergo in two weeks.

Ria said the hospital had let her down. She said: “It is incredible to think that I was lying in my hospital bed from Thursday to Wednesday when I had been told I would be seen to. I was in such terrible pain throughout the days but I just kept being dosed up on morphine. I needed to be treated or at least be told what was going on.”

When a doctor finally saw Ria on Wednesday he said he was amazed to still see her at the hospital, and couldn’t believe she hadn’t gone to Darenth Valley over the weekend.

Ria, who has been signed off work for a week, said the poor communication was the first of a number of mistakes from the hospital. Hospital nurses also tried to administer Ria codeine, even though it said on her wrist band that she was allergic.

Ria said: “It has been a real struggle for me. I am lucky my dad has been there for me throughout the experience. It has been really difficult but I just hope it is over soon.”

Then also sent her home with the wrong prescription, for a different hospital patient, and she said she was lucky she knew her medical terms or she may have taken the medication.

A spokesperson for Basildon Hospital said: "Miss Keeley did raise concerns regarding her medication during her stay with us, which we have dealt with and apologised for. Unfortunately on this occasion we were unable to transfer her care due to bed availability."

Comments (4)

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9:40am Wed 19 Dec 12

I-say-you-say says...

As good as my sister being booked in for an emergency scan with Basildon Hospital Friday night to ensure that after collapsing earlier that day, her 8 week pregnancy wasn't ectopic and 4 and a half hours later, having had no food, having been totally ignored, lied to and the nurses not even knowing she was there, she was finally told she wouldn't get a scan because they don't do it "out of hours" and she probably wouldn't get it Saturday either! Funnily enough we got the same "no bed available" excuse as well!

Basildon Hospital has a lot to answer for at the moment! Shocking and disgusting behaviour. I hope Ria gets well soon!
As good as my sister being booked in for an emergency scan with Basildon Hospital Friday night to ensure that after collapsing earlier that day, her 8 week pregnancy wasn't ectopic and 4 and a half hours later, having had no food, having been totally ignored, lied to and the nurses not even knowing she was there, she was finally told she wouldn't get a scan because they don't do it "out of hours" and she probably wouldn't get it Saturday either! Funnily enough we got the same "no bed available" excuse as well! Basildon Hospital has a lot to answer for at the moment! Shocking and disgusting behaviour. I hope Ria gets well soon! I-say-you-say

11:40am Wed 19 Dec 12

perini says...

About time management started earning their £100K + salaries and get back to grass roots nursing and providing a decent level of care to all.
About time management started earning their £100K + salaries and get back to grass roots nursing and providing a decent level of care to all. perini

1:45pm Wed 19 Dec 12

padi diver says...

Yes Basildon Hospital does have a lot to answer to! I was an in-patient a week last Thursday after suffering from a heart attack. I have been displeased with previous treatment at Basildon Hospital that I requested a transfer to another hospital as I have no faith either in the hospital or it's treatment I was informed as there was nothing else that could be done for me except to be monitored I said I wished to be discharged to home as if I was to die I'd rather be at home with family they refused stating the next 3 days were critical but all they could do was to monitor me needless to say I discharged myself and felt better for it. I am recovering well at home.
Yes Basildon Hospital does have a lot to answer to! I was an in-patient a week last Thursday after suffering from a heart attack. I have been displeased with previous treatment at Basildon Hospital that I requested a transfer to another hospital as I have no faith either in the hospital or it's treatment I was informed as there was nothing else that could be done for me except to be monitored I said I wished to be discharged to home as if I was to die I'd rather be at home with family they refused stating the next 3 days were critical but all they could do was to monitor me needless to say I discharged myself and felt better for it. I am recovering well at home. padi diver

3:52pm Wed 19 Dec 12

I-say-you-say says...

padi diver wrote:
Yes Basildon Hospital does have a lot to answer to! I was an in-patient a week last Thursday after suffering from a heart attack. I have been displeased with previous treatment at Basildon Hospital that I requested a transfer to another hospital as I have no faith either in the hospital or it's treatment I was informed as there was nothing else that could be done for me except to be monitored I said I wished to be discharged to home as if I was to die I'd rather be at home with family they refused stating the next 3 days were critical but all they could do was to monitor me needless to say I discharged myself and felt better for it. I am recovering well at home.
Very much what my sister had to do padi diver. She was advised not to go home because if she was ectopic it could rupture. My response was that we would simply call an ambulance and then she would get seen "out of hours" or not! The nurse did not like that!

Glad to hear you're recovering, sometimes home is the best place for you because at least then you're comfortable, you can sleep and you're relaxed.
[quote][p][bold]padi diver[/bold] wrote: Yes Basildon Hospital does have a lot to answer to! I was an in-patient a week last Thursday after suffering from a heart attack. I have been displeased with previous treatment at Basildon Hospital that I requested a transfer to another hospital as I have no faith either in the hospital or it's treatment I was informed as there was nothing else that could be done for me except to be monitored I said I wished to be discharged to home as if I was to die I'd rather be at home with family they refused stating the next 3 days were critical but all they could do was to monitor me needless to say I discharged myself and felt better for it. I am recovering well at home.[/p][/quote]Very much what my sister had to do padi diver. She was advised not to go home because if she was ectopic it could rupture. My response was that we would simply call an ambulance and then she would get seen "out of hours" or not! The nurse did not like that! Glad to hear you're recovering, sometimes home is the best place for you because at least then you're comfortable, you can sleep and you're relaxed. I-say-you-say

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