Commuters delayed by broken down c2c train (From Echo)

Funny how the Echo, twitter and other sources know more than the drive of the train I'm currently stuck on!

CllrJamesCourtenay wrote:
Funny how the Echo, twitter and other sources know more than the drive of the train I'm currently stuck on!

Funny you should say that, one of my friends put on facebook "The train has been stationary for 20 mins, can't believe the driver just said 'if you want to know what the problem is look on Twitter'"

c2c's Twitter account is very well run, unlike the information their staff apparently get from 'official' channels - I can see why the driver said that!

Total shocker this morning. Twitter announcement from C2C within minutes but our driver was only advised about 70 minutes later. 99% of passengers knew what was wrong while he was still clueless. Meanwhile train crawls through Barking and West Ham without stopping when we could easily have been let off to use the underground. C2C always go on about improving communication but it's just lip-service. It can't be that hard to give the drivers a twitter feed or even some kind of broadcast SMS. What century are C2C living in.

And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

I was stuck on this train. Give c2c a break, this train suffered a total shutdown which is why there were no announcements, and no heating. I don't usually stick up for them but at least they kept twitter up to date and people around me were keeping us updated by reading the tweets out.

BinDipper wrote:
And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use.
It never fails to amaze me, re the cretainous remarks made on here...

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

If you work in London a statement like 'don't use it' isn't very helpful as your options are limited. Plus, if you are paying for a SERVICE then a service you should get; so quite a valid point really.

perini wrote:

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

If you work in London a statement like 'don't use it' isn't very helpful as your options are limited. Plus, if you are paying for a SERVICE then a service you should get; so quite a valid point really.

SH#T HAPPENS, so one train broke down, oh dibbems.....

Carnabackable wrote:

perini wrote:

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

If you work in London a statement like 'don't use it' isn't very helpful as your options are limited. Plus, if you are paying for a SERVICE then a service you should get; so quite a valid point really.

SH#T HAPPENS, so one train broke down, oh dibbems.....

who or what is 'dibbems' ?? and if it was their fault the train broke down give me their contact details..

BinDipper wrote:
Total shocker this morning. Twitter announcement from C2C within minutes but our driver was only advised about 70 minutes later. 99% of passengers knew what was wrong while he was still clueless. Meanwhile train crawls through Barking and West Ham without stopping when we could easily have been let off to use the underground. C2C always go on about improving communication but it's just lip-service. It can't be that hard to give the drivers a twitter feed or even some kind of broadcast SMS. What century are C2C living in.

You say they could have got off, but I got the 0732 from Central that did stop at Barking. Despite the driver saying that there was a train stuck at Limehouse and that tickets were valid on LUL, and the tannoy at the station stating that everything on c2c was "at a standstill", hardly anyone got off. In fact, more people got on!

....and given I passed at least three stationary trains while sitting on the tube, I guess they made the wrong call!

We ALL travel by rail at our own choice. Cars break down, accidents happen, crashes are caused, so WHO do you blame then?

ANY worker chooses their place of work, so up to them how to get there.

I worked on the railway years ago hence my username, but in order for me to gain promotion I sought, I had to DRIVE 60 miles each way to another depot, not use the trains, due to start/finish times. I got held-up on the roads, but didn't blame the county councils concerned, or ANYBODY else.

perini wrote:

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

If you work in London a statement like 'don't use it' isn't very helpful as your options are limited. Plus, if you are paying for a SERVICE then a service you should get; so quite a valid point really.

You are partly paying for a service. The cost of providing a service, for which you pay £80, is about £120 as the taxpayer subsidises public transport by about a third of the cost.

Hope they double the cost of c2c travel,

it will clear the moaners, and pension state loners, emptying the seats for banking home owners.....

I was on the train that failed. It happens. The guard came down the carriage and explained what was happening. They did all they could as quickly as possible. C2C provide an excellent service and we all need to press the department of transport to make sure they keep the contract. There is no way anyone on the C2C line would prefer to be on greater Anglia trains.

Oh dear councillor James Courtney was late - at least that delayed him and his mates scrapping another of the towns events that the locals actually want!

Just confirms what I thoughts about the majority of muppets who sit on here all day - particularly you Carnabackable. You obviously haven't got a clue about the real world and how it operates. Go back to watching Jeremy Kyle and Loose Women eh?

Anyway - if you read my posts a bit more carefully I wasn't moaning about the broken down train, I was moaning about the pathetic communication between C2C management and its drivers. He's the poor guy who has to admit that he doesn't know what the hell is going on. The twitter service is excellent but he's not allowed to look at that in case it compromises health and safety.

In terms of my second comment, you would expect a well-funded service like C2C to be able to HEAT it's trains in the winter. Personally I was lucky to be in a carriage that was heated but people tweeting from other parts of my train were freezing their backsides off. One even reported the air conditioning was blowing. We had all this during the cold spell last winter so they have either ignored the issue or don't know how to fix it.

For the record, C2C is by and large a very good train service but when they fail they do spectacularly and it's always communication that lets them down. I found out a few weeks ago that they have to call each driver individually which in 2013 is unbelievable. Maybe on the Isle of Sodor.

TB townie wrote:
I was on the train that failed. It happens. The guard came down the carriage and explained what was happening. They did all they could as quickly as possible. C2C provide an excellent service and we all need to press the department of transport to make sure they keep the contract. There is no way anyone on the C2C line would prefer to be on greater Anglia trains.

Oh dear councillor James Courtney was late - at least that delayed him and his mates scrapping another of the towns events that the locals actually want!

It was the 15 or so trains behind that one that bore the brunt of the problem. I arrived at my client's site 90 minutes after I was planning to and 50 minutes late for a meeting. Bit embarrassing really.

Carnabackable wrote:
Hope they double the cost of c2c travel,

it will clear the moaners, and pension state loners, emptying the seats for banking home owners.....

get a job mate!

BinDipper wrote:

TB townie wrote:
I was on the train that failed. It happens. The guard came down the carriage and explained what was happening. They did all they could as quickly as possible. C2C provide an excellent service and we all need to press the department of transport to make sure they keep the contract. There is no way anyone on the C2C line would prefer to be on greater Anglia trains.

Oh dear councillor James Courtney was late - at least that delayed him and his mates scrapping another of the towns events that the locals actually want!

It was the 15 or so trains behind that one that bore the brunt of the problem. I arrived at my client's site 90 minutes after I was planning to and 50 minutes late for a meeting. Bit embarrassing really.

Can I recommend greater Anglia trains to you. We used them during Christmas. It was most pleasant sat in a carriage that hadn't been cleaned for weeks and there was what looked to be vomit on the back of a seat that had been there for a few days. How often do these 'severe' instances happen on C2C? Bu663r all compared to other lines. It happens. Ever been in a traffic jam?

TB townie wrote:

BinDipper wrote:

TB townie wrote:
I was on the train that failed. It happens. The guard came down the carriage and explained what was happening. They did all they could as quickly as possible. C2C provide an excellent service and we all need to press the department of transport to make sure they keep the contract. There is no way anyone on the C2C line would prefer to be on greater Anglia trains.

Oh dear councillor James Courtney was late - at least that delayed him and his mates scrapping another of the towns events that the locals actually want!

It was the 15 or so trains behind that one that bore the brunt of the problem. I arrived at my client's site 90 minutes after I was planning to and 50 minutes late for a meeting. Bit embarrassing really.

Can I recommend greater Anglia trains to you. We used them during Christmas. It was most pleasant sat in a carriage that hadn't been cleaned for weeks and there was what looked to be vomit on the back of a seat that had been there for a few days. How often do these 'severe' instances happen on C2C? Bu663r all compared to other lines. It happens. Ever been in a traffic jam?

I use Greater Anglia fairly frequently and I am aware of their shortcomings. C2C also has its fair share of vomit and more recently a seat that stank of stale urine. But yes they are better. You are another one who didn't really understand what I was saying. So I'll repeat myself:

"For the record, C2C is by and large a very good train service but when they fail they do spectacularly and it's always communication that lets them down".

Carnabackable wrote:

BinDipper wrote:
And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use.
It never fails to amaze me, re the cretainous remarks made on here...

Not really an answer, the trains are supposed to be air con, therefore it is reasonable to take off your coat and hat and expect it to be warm, plus wearing bulky coats reduces the space for everyone. Plus as pointed it the temp differs from carriage to carraiage, people pay over the odds and are therefore expected to a good service, would you visit a cafe or bar that was freezing cold ?, nope, you'd go elsewhere, but commuters just cant do that. Your remarks are the most cretinous.

perini wrote:

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

If you work in London a statement like 'don't use it' isn't very helpful as your options are limited. Plus, if you are paying for a SERVICE then a service you should get; so quite a valid point really.

Exactly. Dumb comments like 'don't use the train then' are pathetic.

BinDipper wrote:

Carnabackable wrote:
Hope they double the cost of c2c travel,

it will clear the moaners, and pension state loners, emptying the seats for banking home owners.....

get a job mate!

I have a job, I'm a fat Landlord

BinDipper wrote:

Carnabackable wrote:
Hope they double the cost of c2c travel,

it will clear the moaners, and pension state loners, emptying the seats for banking home owners.....

get a job mate!

I have a job, I'm a fat Landlord

So fat you replied twice ;-)

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

Love this reposte

It is by far and away a better service than the Liverpoo St line, cheaper, cleaner and dare I say less threatening (own experience) I use this service 48 weeks out of the year and for 96% of the time I have no complaints, indeed 3% of the time I have no complaints and i'm sure that the final 1% is me having a bad day.

I pay the full £3276 a year and think that it is value for money - in the respect of the other line costing more and train travel prices generally being ridiculously high in comparison to our european counter parts!

carlosfandango30 wrote:

Carnabackable wrote:

BinDipper wrote: And another thing - it was -6 outside but many commuters on several trains reporting no heating. These trains are 10-12 years old tops but have never worked properly. Same goes for Air-Con in the summer. You can move from carriage to carriage within the same unit and the temperature goes up and down. I've written to C2C before and they always say "we'll look into it". Never actually had a reply saying what the fault is and what's going to be done - clearly nothing has. All this for £80 a week - what a bargain!

In winter, wear a hat and scarf, don't like the service? don't use. It never fails to amaze me, re the cretainous remarks made on here...

Love this reposte It is by far and away a better service than the Liverpoo St line, cheaper, cleaner and dare I say less threatening (own experience) I use this service 48 weeks out of the year and for 96% of the time I have no complaints, indeed 3% of the time I have no complaints and i'm sure that the final 1% is me having a bad day. I pay the full £3276 a year and think that it is value for money - in the respect of the other line costing more and train travel prices generally being ridiculously high in comparison to our european counter parts!

indeed 3% of the time I have no complaints and i'm sure that the final 1% is me having a bad day.

*no complaint but minor rumblings!

An hour less spent in work - result for me

Dont know why everyone is moaning Greater Anglia is a crap service but c2c is a much better service,

craigie123 wrote:
Dont know why everyone is moaning Greater Anglia is a crap service but c2c is a much better service,

I was moaning about the fact C2C don't bother telling their drivers what's going on but I guess that got buried in all the bile that followed ;-)

And they put prices up,for a service that's just not good enough

daninorth wrote:
And they put prices up,for a service that's just not good enough

True but that was every rail company. But here's a thought. My mate lives in Coventry and he pays just £78 a month for his commuter rail ticket to Birmingham where he works. The south-east gets ripped-off yet again.

c2c staff were giving out freebies this morning at Fen St, wearing T-shirts that said "sorry for last Thursday".

Liverpool St line would not do anything like that.

babybird0404 wrote:
c2c staff were giving out freebies this morning at Fen St, wearing T-shirts that said "sorry for last Thursday".

Liverpool St line would not do anything like that.

Yeah - they got me at Limehouse. Pretty girls too. I'm a sucker for that. Mini Eggs for breakfast today. Good job I always go to London on a Thursday eh?