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Commuters given free chocolate as apology for poor service
COMMUTERS were given a sweet treat as an apology for poor service.
c2c staff sported sorry t-shirts and handed out 20,000 chocolates to apologise for delays which affected thousands of customers last Thursday, January 17.
Passengers faced delays of 90 minutes on the line which connects Shoebury to London Fenchurch Street after the 7.03am train broke down near Limehouse, in East London.
The line was out of action for an hour and normal service didn’t resume until 3pm that afternoon.
Train staff made up for it exactly a week later by wearing t-shirts saying “Sorry for last Thursday” and handing out bags of chocolate buttons and mini eggs.
Stuart Smith, 23, of Belle Vue Place, Southend, who was more than an hour and a half late for work last week, said: “Although it was just a little bag of sweets, it’s still a nice gesture and proves that they are attempting to show they are sorry for the incident which occurred.”
Julian Drury, c2c managing director, said: “c2c is the most punctual train operator in the country because we make sure disruption like that is rare, but on this occasion we have to hold our hands up and say sorry – and here’s a little something from us.”
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