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c2c staff to be given smartphones to keep customers up to date
TRAIN staff are being given smartphones to help keep passengers up to date.
National Express train operator c2c, which runs the line between Shoebury and London Fenchurch
Street via Tilbury, has given out 100 HTC Desire phones as part of a £20,000 scheme to make sure customers can always get the latest information.
c2c employees will use the phones to get direct updates from c2c’s train management centre on any delayed services.
Hugh Jennings, c2c head of retail, said: “Rail companies used to give their staff watches to ensure the trains ran on time, but we have brought that concept into the 21st Century. Passengers already say our staff are the best in the country at handling their questions, and now they’re better equipped to provide you with an immediate answer than ever before.”
The train company’s Twitter account, @c2c_rail, is already popular with more than 13,400 followers using it to check on train times, delays and engineering works.
Mr Jennings added: “The biggest improvement will be during those rare periods of disruption, when we’ll be able to reach more of our staff on platforms instantly with the very latest updates. We think our customers will notice a real difference – although we will do our best to make sure it will be a long time before they need to find out.”