Leigh tourist marched out of hotel by armed guard

Echo: The Knights Inn Hotel The Knights Inn Hotel

AN armed guard marched a Leigh man out of an American hotel after he threatened to give them a bad review on a leading travel website.

John Howard, 67, and two friends had pre-booked their stay at the Knights Inn hotel in Nashville, Tennessee, but arrived after an 11 hour flight to find they were not allowed into their rooms.

The jetlagged country music fans mentioned to the receptionist they would give bad feedback on website TripAdvisor and the situation quickly escalated.
 

Mr Howard and friends Alan Lloyd, 69, and Nick Cobban, 65, were told to leave immediately and an armed guard held a gun in his hand as he watched the trio pick up their suitcases and get into their hire car.

Mr Howard, from Leigh, said: “This was the first night of our holiday and it really got off to a nightmare start.

“It was insane. They had empty rooms, two had been paid for in advance as we wanted to be sure we had somewhere to stay.

“This sort of thing reflects badly not only on Nashville but the whole US tourist industry. Armed hotel guards are unheard of in Europe. I’m flabbergasted that they could be turned on hotel guests who have pre-paid for their rooms.”

The group, who were on a two-week holiday, had been denied entry as a fourth friend who booked the hotel stay by credit card was not with them.

Lee Wilkinson, 62, had arrived in Nashville earlier that day and was upstairs in his room waiting for them to arrive- and had no phone signal to get in contact.

Knights Inn hotel manager James Patel apologised for the error and offered the four men a discounted stay.
 

Comments (14)

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12:54pm Wed 22 May 13

Richy don't shine shoes no more says...

Bet the trip advisor review will be glowing now
Bet the trip advisor review will be glowing now Richy don't shine shoes no more

1:02pm Wed 22 May 13

DogsMessInLeigh says...

The Americans have zero sense of humour and over react at any security breach no matter how minor.

yes will love to read the TA report
The Americans have zero sense of humour and over react at any security breach no matter how minor. yes will love to read the TA report DogsMessInLeigh

1:17pm Wed 22 May 13

billericay boy says...

More like grumpy old men wanting a free upgrade.....
More like grumpy old men wanting a free upgrade..... billericay boy

2:23pm Wed 22 May 13

perini says...

I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right! perini

2:40pm Wed 22 May 13

stopmoaning1 says...

perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
[quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right! stopmoaning1

2:46pm Wed 22 May 13

supermadmax says...

Well done to the Hotel for standing up to threats and blackmail.

“This sort of thing reflects badly not only on Nashville but the whole US tourist industry.

No Mr Howard its the likes of you who reflect badly on not the UK but all UK tourists !
Well done to the Hotel for standing up to threats and blackmail. “This sort of thing reflects badly not only on Nashville but the whole US tourist industry. No Mr Howard its the likes of you who reflect badly on not the UK but all UK tourists ! supermadmax

3:22pm Wed 22 May 13

notinwestcliffanymore says...

could this them................
....................
.....
Customer Service”
Reviewed 21 April 2013 Have not stayed at this hotel, but have just experienced the worst customer service possible. I rang hotel requesting to be put through to room of guest, with an urgent family message, to be told that due to security reasons it was not hotel policy to do so. I then asked that they relay message to guest, to be told that they have 100 rooms and do not know what room guest is staying in??!! Yes, I can accept that hotels have rules but to not know what room is assigned to what guest seems highly unlikely. Laziness and a don't care attitude by the staff member is what it appears to be.

Stayed April 2013, travelled with friends
ServiceLess
Was this review helpful? Yes 40 Problem with this review? Ask M121257M7454 about Knights Inn Nashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
90jamesp, Manager at Knights Inn Nashville, responded to this review
23 April 2013
when you called the hotel the desk clerk transferred your call to the room of the guest you wanted to talk to.The guests were not in the room.The desk clerk asked you to leave a message on their message system on the phone in the room.You became irate and told the desk clerk that he should find the guests wherever they are and that he should give you the room number the guests were staying in.the guest is the only person who can give you the room number For security reasons we are unable to give room number of guest to anybody .we cater to hundreds of guests regularly and have always transferred calls and taken messages appropriately.
could this them................ .................... ..... Customer Service” Reviewed 21 April 2013 Have not stayed at this hotel, but have just experienced the worst customer service possible. I rang hotel requesting to be put through to room of guest, with an urgent family message, to be told that due to security reasons it was not hotel policy to do so. I then asked that they relay message to guest, to be told that they have 100 rooms and do not know what room guest is staying in??!! Yes, I can accept that hotels have rules but to not know what room is assigned to what guest seems highly unlikely. Laziness and a don't care attitude by the staff member is what it appears to be. Stayed April 2013, travelled with friends ServiceLess Was this review helpful? Yes 40 Problem with this review? Ask M121257M7454 about Knights Inn Nashville This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC 90jamesp, Manager at Knights Inn Nashville, responded to this review 23 April 2013 when you called the hotel the desk clerk transferred your call to the room of the guest you wanted to talk to.The guests were not in the room.The desk clerk asked you to leave a message on their message system on the phone in the room.You became irate and told the desk clerk that he should find the guests wherever they are and that he should give you the room number the guests were staying in.the guest is the only person who can give you the room number For security reasons we are unable to give room number of guest to anybody .we cater to hundreds of guests regularly and have always transferred calls and taken messages appropriately. notinwestcliffanymore

4:06pm Wed 22 May 13

I love Essex says...

stopmoaning1 wrote:
perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
Used to work for the echo?;)
[quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right![/p][/quote]Used to work for the echo?;) I love Essex

5:07pm Wed 22 May 13

I love Essex says...

notinwestcliffanymor
e
wrote:
could this them................

....................

.....
Customer Service”
Reviewed 21 April 2013 Have not stayed at this hotel, but have just experienced the worst customer service possible. I rang hotel requesting to be put through to room of guest, with an urgent family message, to be told that due to security reasons it was not hotel policy to do so. I then asked that they relay message to guest, to be told that they have 100 rooms and do not know what room guest is staying in??!! Yes, I can accept that hotels have rules but to not know what room is assigned to what guest seems highly unlikely. Laziness and a don't care attitude by the staff member is what it appears to be.

Stayed April 2013, travelled with friends
ServiceLess
Was this review helpful? Yes 40 Problem with this review? Ask M121257M7454 about Knights Inn Nashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
90jamesp, Manager at Knights Inn Nashville, responded to this review
23 April 2013
when you called the hotel the desk clerk transferred your call to the room of the guest you wanted to talk to.The guests were not in the room.The desk clerk asked you to leave a message on their message system on the phone in the room.You became irate and told the desk clerk that he should find the guests wherever they are and that he should give you the room number the guests were staying in.the guest is the only person who can give you the room number For security reasons we are unable to give room number of guest to anybody .we cater to hundreds of guests regularly and have always transferred calls and taken messages appropriately.
Wrong. Not them
[quote][p][bold]notinwestcliffanymor e[/bold] wrote: could this them................ .................... ..... Customer Service” Reviewed 21 April 2013 Have not stayed at this hotel, but have just experienced the worst customer service possible. I rang hotel requesting to be put through to room of guest, with an urgent family message, to be told that due to security reasons it was not hotel policy to do so. I then asked that they relay message to guest, to be told that they have 100 rooms and do not know what room guest is staying in??!! Yes, I can accept that hotels have rules but to not know what room is assigned to what guest seems highly unlikely. Laziness and a don't care attitude by the staff member is what it appears to be. Stayed April 2013, travelled with friends ServiceLess Was this review helpful? Yes 40 Problem with this review? Ask M121257M7454 about Knights Inn Nashville This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC 90jamesp, Manager at Knights Inn Nashville, responded to this review 23 April 2013 when you called the hotel the desk clerk transferred your call to the room of the guest you wanted to talk to.The guests were not in the room.The desk clerk asked you to leave a message on their message system on the phone in the room.You became irate and told the desk clerk that he should find the guests wherever they are and that he should give you the room number the guests were staying in.the guest is the only person who can give you the room number For security reasons we are unable to give room number of guest to anybody .we cater to hundreds of guests regularly and have always transferred calls and taken messages appropriately.[/p][/quote]Wrong. Not them I love Essex

7:04pm Wed 22 May 13

stopmoaning1 says...

I love Essex wrote:
stopmoaning1 wrote:
perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
Used to work for the echo?;)
Oh dear. Sorry.

I concur

There, do you feel better now?

(By the way, add 'Did you' and a capital E for Echo)
[quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right![/p][/quote]Used to work for the echo?;)[/p][/quote]Oh dear. Sorry. I concur There, do you feel better now? (By the way, add 'Did you' and a capital E for Echo) stopmoaning1

7:10pm Wed 22 May 13

Jubilation says...

Never say what you think, just write it....
Never say what you think, just write it.... Jubilation

7:41pm Wed 22 May 13

I love Essex says...

stopmoaning1 wrote:
I love Essex wrote:
stopmoaning1 wrote:
perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
Used to work for the echo?;)
Oh dear. Sorry.

I concur

There, do you feel better now?

(By the way, add 'Did you' and a capital E for Echo)
No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:)
[quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right![/p][/quote]Used to work for the echo?;)[/p][/quote]Oh dear. Sorry. I concur There, do you feel better now? (By the way, add 'Did you' and a capital E for Echo)[/p][/quote]No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:) I love Essex

8:12pm Wed 22 May 13

stopmoaning1 says...

I love Essex wrote:
stopmoaning1 wrote:
I love Essex wrote:
stopmoaning1 wrote:
perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
Used to work for the echo?;)
Oh dear. Sorry.

I concur

There, do you feel better now?

(By the way, add 'Did you' and a capital E for Echo)
No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:)
Well I was just agreeing with perini before you had a pop at my post.
Glad I make you chuckle but think about glass houses!
[quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right![/p][/quote]Used to work for the echo?;)[/p][/quote]Oh dear. Sorry. I concur There, do you feel better now? (By the way, add 'Did you' and a capital E for Echo)[/p][/quote]No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:)[/p][/quote]Well I was just agreeing with perini before you had a pop at my post. Glad I make you chuckle but think about glass houses! stopmoaning1

8:23pm Wed 22 May 13

I love Essex says...

stopmoaning1 wrote:
I love Essex wrote:
stopmoaning1 wrote:
I love Essex wrote:
stopmoaning1 wrote:
perini wrote:
I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right!
Me thinks you're right!
Used to work for the echo?;)
Oh dear. Sorry.

I concur

There, do you feel better now?

(By the way, add 'Did you' and a capital E for Echo)
No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:)
Well I was just agreeing with perini before you had a pop at my post.
Glad I make you chuckle but think about glass houses!
No 'pop' - just truthful. ;)
[quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]I love Essex[/bold] wrote: [quote][p][bold]stopmoaning1[/bold] wrote: [quote][p][bold]perini[/bold] wrote: I'm not convinced we have the whole story here - most hotels in the US fall over themselves to give great service so this doesn't sound totally right![/p][/quote]Me thinks you're right![/p][/quote]Used to work for the echo?;)[/p][/quote]Oh dear. Sorry. I concur There, do you feel better now? (By the way, add 'Did you' and a capital E for Echo)[/p][/quote]No I have not and apologies for grammatical error. You do make me chuckle and have just proven to me you are a keyboard warrior with nothing better to do than critisize others. Ha ha . I am truthful, also think a few old meldrews being escorted by gunpoint is an overreaction - as do they. ;) chuckle and imaging them- or else get a life and stop being a plum!!!:)[/p][/quote]Well I was just agreeing with perini before you had a pop at my post. Glad I make you chuckle but think about glass houses![/p][/quote]No 'pop' - just truthful. ;) I love Essex

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