Why wasn't anyone there to look after my mum after she fell twice at hospital?

Echo: Chris Brampton Chris Brampton

AN ELDERLY woman died looking “black and blue” after suffering a series of falls while unsupervised by nurses on a Southend Hospital ward.

Grieving relatives of Jean Kouspetris, 80, are now considering taking legal action against the hospital trust after Essex Coroner, Caroline Beasley- Murray, said the number of falls she suffered while unsupervised on Blenheim Ward may have led to her death.

Echo:

Her daughter Chris Brampton, 55, told the inquest at Chelmsford Coroners’ Court Mrs Kouspetris, also known as Jeanie Mole, went in for checks after falling on the carpet at home without a mark on her on April 17, 2011. But her mother died “black and blue” after fracturing her skull on a ceramic shower tray as she tried to get to the toilet unaided on April 23.

Speaking after the inquest Mrs Brampton, of Apple Tree Close, Southchurch, said that despite ringing a bedside buzzer for assistance to go to the toilet, nurses on the “understaffed”ward repeatedly ignored her mum and other elderly patients.

She said: “They knew she was at risk of falling, but she was not constantly monitored and no one came to the buzzer so she tried to get to the toilet herself.”

After an initial fall, when she cut her leg, her daughters said they were informed checks had been done, along with a head scan, and gave her the all clear.

Mrs Brampton added: “After the first fall they should have watched her the whole time and responded to the buzzer, but didn’t.

"We found out about another fall we were not told about during the inquest.”

Hospital policy says relatives should be informed of all falls.

After the first fall relatives asked for her to be moved to a smaller room and for the toilet door to be locked so she was not at risk of hitting her head on a ceramic surface. However, the inquest heard although she was moved, the door was never locked and she subsequently slipped into the shower.

Mrs Brampton added: “The coroner agreed the door should have been locked and their were gaps in the notes and documentation.

There was no record of social services visiting her.

“We blame the hospital and are speaking to a solicitor.

“Sometimes staff would be laughing and joking when there were people screaming for help.

It was negligent, they said she had dementia when she did not.”

Jean slipped into a coma on May 3, 2011 and died two days later on May 5.

Recording a narravtive verdict, Mrs Beasley-Murray, said: “All of these falls may have contributed to her death.”

Comments (13)

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1:15pm Tue 17 Dec 13

Southend Andy says...

Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time. Southend Andy
  • Score: 5

1:30pm Tue 17 Dec 13

fletch12107 says...

“We blame the hospital and are speaking to a solicitor. Says it all really.
“We blame the hospital and are speaking to a solicitor. Says it all really. fletch12107
  • Score: 5

2:01pm Tue 17 Dec 13

CHRISTMAS CAROL says...

I quite agree but its not always that the wards are understaffed sometimes the nurses are at fault. Most nurses are brillant though and wards to tend to differ quite a lot,
My mother was in hospital and a similar thing happened and the nurses were having a good old jolly at the nurses station . Need matrons back.
Maybe Mrs Kouspetris should have had a social worker who could have referred her to a care home, where she should really have been for constant care
Very upsetting for the family and it always worries me that some people have nobody to fight their corner. Could be us in that situation one day.
I quite agree but its not always that the wards are understaffed sometimes the nurses are at fault. Most nurses are brillant though and wards to tend to differ quite a lot, My mother was in hospital and a similar thing happened and the nurses were having a good old jolly at the nurses station . Need matrons back. Maybe Mrs Kouspetris should have had a social worker who could have referred her to a care home, where she should really have been for constant care Very upsetting for the family and it always worries me that some people have nobody to fight their corner. Could be us in that situation one day. CHRISTMAS CAROL
  • Score: 12

2:02pm Tue 17 Dec 13

CHRISTMAS CAROL says...

Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
[quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one CHRISTMAS CAROL
  • Score: 6

2:47pm Tue 17 Dec 13

Cor Blimey says...

Tragic Accident. I have nothing but respect and admiration for theses nurses.
Unfortunately we live in a society of blame - I guess now if this ends up in a payout some poor soul goes without much needed treatment.
Tragic Accident. I have nothing but respect and admiration for theses nurses. Unfortunately we live in a society of blame - I guess now if this ends up in a payout some poor soul goes without much needed treatment. Cor Blimey
  • Score: 5

3:07pm Tue 17 Dec 13

Nowthatsworthknowing says...

CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
[quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction.... Nowthatsworthknowing
  • Score: -2

6:13pm Tue 17 Dec 13

whataday says...

There used to be a minimum quota of nurses on wards where work was heavier because the patients had higher needs e.g. orthopaedics and elderly units. Nurses also used to have know and responds to the needs of EVERY patient on their ward. It seems nowadays if a patient is not one of the patients a nurse has had allocated to them they don't have a clue about them or do anything for them.
From the article it would appear this lady went into Southend Hospital with a history of fall - surely she was there hospitalised for investigations to find out why she was falling and should have had the appropriate care e.g. taking her to the toilet when she needed to go or bringing a commode to her bedside and helping her on and off it.
When wards need more staff they should be making managers aware of the dangers in writing and the managers should then respond accordingly as they are then responsible and accountable
I have said it before - I cannot understand why Basildon Hospital keeps getting slated but Southend doesn't.
There used to be a minimum quota of nurses on wards where work was heavier because the patients had higher needs e.g. orthopaedics and elderly units. Nurses also used to have know and responds to the needs of EVERY patient on their ward. It seems nowadays if a patient is not one of the patients a nurse has had allocated to them they don't have a clue about them or do anything for them. From the article it would appear this lady went into Southend Hospital with a history of fall - surely she was there hospitalised for investigations to find out why she was falling and should have had the appropriate care e.g. taking her to the toilet when she needed to go or bringing a commode to her bedside and helping her on and off it. When wards need more staff they should be making managers aware of the dangers in writing and the managers should then respond accordingly as they are then responsible and accountable I have said it before - I cannot understand why Basildon Hospital keeps getting slated but Southend doesn't. whataday
  • Score: 2

6:15pm Tue 17 Dec 13

whataday says...

Nowthatsworthknowing wrote:
CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help
[quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction....[/p][/quote]So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help whataday
  • Score: 0

3:27am Wed 18 Dec 13

Nowthatsworthknowing says...

whataday wrote:
Nowthatsworthknowing wrote:
CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help
That#s where nappies for the incontinent come in to play....
[quote][p][bold]whataday[/bold] wrote: [quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction....[/p][/quote]So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help[/p][/quote]That#s where nappies for the incontinent come in to play.... Nowthatsworthknowing
  • Score: 3

7:58am Wed 18 Dec 13

Southend Andy says...

Nowthatsworthknowing wrote:
whataday wrote:
Nowthatsworthknowing wrote:
CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help
That#s where nappies for the incontinent come in to play....
when my wife as in hospital she did not push her buzzer because she thought they were too busy, when the nurse explained that they were busy but she had to use it if she needed anything and they would be with her as quick as they can. As I said what happened was tragic & upsetting but people must realise that nurses do a fantastic job often not seen by people & both patients & there family must take some responsibly.
[quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]whataday[/bold] wrote: [quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction....[/p][/quote]So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help[/p][/quote]That#s where nappies for the incontinent come in to play....[/p][/quote]when my wife as in hospital she did not push her buzzer because she thought they were too busy, when the nurse explained that they were busy but she had to use it if she needed anything and they would be with her as quick as they can. As I said what happened was tragic & upsetting but people must realise that nurses do a fantastic job often not seen by people & both patients & there family must take some responsibly. Southend Andy
  • Score: 0

12:13pm Wed 18 Dec 13

Kim Gandy says...

Short answer.... lack of staff. Same in care homes. People fall all the time because there are not enough staff there to look after them. Sometimes they are left alone for long periods while staff are otherwise engaged with other residents.
Short answer.... lack of staff. Same in care homes. People fall all the time because there are not enough staff there to look after them. Sometimes they are left alone for long periods while staff are otherwise engaged with other residents. Kim Gandy
  • Score: 1

6:29pm Thu 19 Dec 13

whataday says...

Southend Andy wrote:
Nowthatsworthknowing wrote:
whataday wrote:
Nowthatsworthknowing wrote:
CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help
That#s where nappies for the incontinent come in to play....
when my wife as in hospital she did not push her buzzer because she thought they were too busy, when the nurse explained that they were busy but she had to use it if she needed anything and they would be with her as quick as they can. As I said what happened was tragic & upsetting but people must realise that nurses do a fantastic job often not seen by people & both patients & there family must take some responsibly.
yes I agree nurses do a fantastic job - my criticism lays with the managers, hierarchy and governments who don't make sure there are adequate numbers of nurses to look after the patients safely
[quote][p][bold]Southend Andy[/bold] wrote: [quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]whataday[/bold] wrote: [quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction....[/p][/quote]So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help[/p][/quote]That#s where nappies for the incontinent come in to play....[/p][/quote]when my wife as in hospital she did not push her buzzer because she thought they were too busy, when the nurse explained that they were busy but she had to use it if she needed anything and they would be with her as quick as they can. As I said what happened was tragic & upsetting but people must realise that nurses do a fantastic job often not seen by people & both patients & there family must take some responsibly.[/p][/quote]yes I agree nurses do a fantastic job - my criticism lays with the managers, hierarchy and governments who don't make sure there are adequate numbers of nurses to look after the patients safely whataday
  • Score: 0

6:33pm Thu 19 Dec 13

whataday says...

Nowthatsworthknowing wrote:
whataday wrote:
Nowthatsworthknowing wrote:
CHRISTMAS CAROL wrote:
Southend Andy wrote:
Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.
why not when it is a loved one
Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall.
They should remain in situ, and wait for instruction....
So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help
That#s where nappies for the incontinent come in to play....
this lady wasn't incontienent though so she didn't need to be treated like somebody with incontinence. She knew when she needed to go to the toilet and tried to get a member of staff to take her there. Unsuccessfully.

And yes I agree nurses do a fantastic job - my criticism lays with the managers, hierarchy and governments who don't make sure there are adequate numbers of nurses to look after the patients safely and compassionately
[quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]whataday[/bold] wrote: [quote][p][bold]Nowthatsworthknowing[/bold] wrote: [quote][p][bold]CHRISTMAS CAROL[/bold] wrote: [quote][p][bold]Southend Andy[/bold] wrote: Not wishing to cause offence to anyone but the nurses can't always go running every time a buzzer goes. If they are dealing with other people they can't drop them & go help someone else. If the lady needed 24 hour care then hospital is not the right place. People must realise that there are other patients in the hospital that also need caring for some probably more so. Yes what happened is tragic but please don't go running to the papers every time.[/p][/quote]why not when it is a loved one[/p][/quote]Patients must realise they cannot walk around often being nosey, and then afford blame to the nursing staff when they have a fall. They should remain in situ, and wait for instruction....[/p][/quote]So should she have pee'd herself and then got shouted at for causing extra work when she had tried unsuccessfully (by ringing her buzzer) to get help[/p][/quote]That#s where nappies for the incontinent come in to play....[/p][/quote]this lady wasn't incontienent though so she didn't need to be treated like somebody with incontinence. She knew when she needed to go to the toilet and tried to get a member of staff to take her there. Unsuccessfully. And yes I agree nurses do a fantastic job - my criticism lays with the managers, hierarchy and governments who don't make sure there are adequate numbers of nurses to look after the patients safely and compassionately whataday
  • Score: 0

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