Angry customers help themselves at Basildon's Floors 2 Go

Angry - Peter Driver outside Floors 2 Go

Angry - Peter Driver outside Floors 2 Go

First published in Local News

POLICE had to be called after angry customers raided the shelves of a Basildon flooring store.

Peter Driver and David Coker say they stormed Floors-2-Go, in Miles Gray Lane, after being kept waiting several weeks for orders.

Staff pushed a panic button and called police, who have confirmed there was a dispute between staff and customers.

Mr Driver and Mr Coker both claim they were told they couldn’t collect their orders, even though they were sitting in the warehouse.

Mr Driver, 57, of Rowenhall, Laindon, ordered flooring and glue worth £2,600 on June 20, but had been kept waiting after being promised it would be delivered to him.

He said: “We have proof of what we have ordered so Floors- 2-Go should honour that agreement.

“I started taking my stuff, and plenty of others did – but they called the police, so I thought it was best to put it back.

“There were about eight or nine people down here, some of them helping themselves to their own purchases in the warehouse.“ The Echo understands the flooring chain was bought out by a new owner last Friday.

Mr Driver eventually left with the flooring he was due – worth about £2,100 – but was unable to take the glue.

Fellow customer David Coker, 52, who recently moved from Basildon to Boston, in Lincolnshire, placed a £1,000 order for flooring on June 6 and was told it would be delivered to his new address in mid-June.

When it failed to turn up, he sent his daughter to the Basildon store to track it down.

She said she was told the company had changed hands and would not be able to supply the order.

However, after haggling, she was able to take her father’s flooring.

Mr Coker said: “This isn’t the way I wish to be treated.

“Apparently, customers were taking their own stock and police were called and there were a bit of a kerfuffle.”

Apolice spokesman said: “The store had dealt with it when we arrived, so we left.”

The Echo asked Floors-2-Go to comment and also to tell us who had taken it over, but we got no reply.

Comments (15)

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1:09pm Fri 11 Jul 14

andy:) says...

Interesting. Would it be theft if you can show youve paid for an item ? Surely this would mean a contract has been entereed into, i.e person pays and goods are then his.
Interesting. Would it be theft if you can show youve paid for an item ? Surely this would mean a contract has been entereed into, i.e person pays and goods are then his. andy:)
  • Score: 47

1:22pm Fri 11 Jul 14

MilesBond says...

Not connected to that window outfit in Benfleet that went bust after taking on orders are they?
Not connected to that window outfit in Benfleet that went bust after taking on orders are they? MilesBond
  • Score: 21

1:45pm Fri 11 Jul 14

Robin Reliant says...

andy:) wrote:
Interesting. Would it be theft if you can show youve paid for an item ? Surely this would mean a contract has been entereed into, i.e person pays and goods are then his.
How can you be charged with taking something thats yours, more a health and safety thing entering the store areas.
[quote][p][bold]andy:)[/bold] wrote: Interesting. Would it be theft if you can show youve paid for an item ? Surely this would mean a contract has been entereed into, i.e person pays and goods are then his.[/p][/quote]How can you be charged with taking something thats yours, more a health and safety thing entering the store areas. Robin Reliant
  • Score: 18

2:31pm Fri 11 Jul 14

Happy Chickie says...

“I started taking my stuff, and plenty of others did – but they called the police, so I thought it was best to put it back."

So they knew that just taking it was wrong, but faced with the police being called, they put it back.

Not much better than common crooks.
“I started taking my stuff, and plenty of others did – but they called the police, so I thought it was best to put it back." So they knew that just taking it was wrong, but faced with the police being called, they put it back. Not much better than common crooks. Happy Chickie
  • Score: -80

2:43pm Fri 11 Jul 14

Petethepolisher says...

I had my floor done by them was not fitted right they came back to do it again and still not right then they had to refit a whole new to floor the whole place is a sham balls the only 1 who knew what he was doing was a man called rob the rest of the staff was a waste of time
I had my floor done by them was not fitted right they came back to do it again and still not right then they had to refit a whole new to floor the whole place is a sham balls the only 1 who knew what he was doing was a man called rob the rest of the staff was a waste of time Petethepolisher
  • Score: 18

2:56pm Fri 11 Jul 14

Druggie Scumbag says...

Direct Action. The way to go!
Direct Action. The way to go! Druggie Scumbag
  • Score: 38

7:54pm Fri 11 Jul 14

Fab man says...

We Run The Streets Of Basildon - Fuuck Da Feds wrote:
Do what you want in life. Fucck the system and the police.
Only problem with this comment is that anyone can then do what they want. Anarchy is such a misguided concept and not very nice if you are on the receiving end.
[quote][p][bold]We Run The Streets Of Basildon - Fuuck Da Feds[/bold] wrote: Do what you want in life. Fucck the system and the police.[/p][/quote]Only problem with this comment is that anyone can then do what they want. Anarchy is such a misguided concept and not very nice if you are on the receiving end. Fab man
  • Score: 16

1:10am Sat 12 Jul 14

ThisYear says...

Fab man wrote:
We Run The Streets Of Basildon - Fuuck Da Feds wrote:
Do what you want in life. Fucck the system and the police.
Only problem with this comment is that anyone can then do what they want. Anarchy is such a misguided concept and not very nice if you are on the receiving end.
Do you actually know what the concept of 'Anarchy' is?

Not the common mistake perception of the term.
[quote][p][bold]Fab man[/bold] wrote: [quote][p][bold]We Run The Streets Of Basildon - Fuuck Da Feds[/bold] wrote: Do what you want in life. Fucck the system and the police.[/p][/quote]Only problem with this comment is that anyone can then do what they want. Anarchy is such a misguided concept and not very nice if you are on the receiving end.[/p][/quote]Do you actually know what the concept of 'Anarchy' is? Not the common mistake perception of the term. ThisYear
  • Score: -13

7:36am Sat 12 Jul 14

white_van_ man says...

Should have gone b&q!
Should have gone b&q! white_van_ man
  • Score: 5

1:21pm Sat 12 Jul 14

Howard Cháse says...

When I saw the headline I thought it might be about people helping themselves to meat in Tarpots' Co-Op again......
When I saw the headline I thought it might be about people helping themselves to meat in Tarpots' Co-Op again...... Howard Cháse
  • Score: 1

1:14pm Mon 14 Jul 14

Bernard Fatsack says...

MilesBond wrote:
Not connected to that window outfit in Benfleet that went bust after taking on orders are they?
was that not TakeOn windows and doors run by a thug?
[quote][p][bold]MilesBond[/bold] wrote: Not connected to that window outfit in Benfleet that went bust after taking on orders are they?[/p][/quote]was that not TakeOn windows and doors run by a thug? Bernard Fatsack
  • Score: 1

11:38pm Mon 14 Jul 14

Sellies says...

We Run The Streets Of Basildon - Fuuck Da Feds wrote:
Do what you want in life. Fucck the system and the police.

except for Tuesday morning when we sign on
We Run The Streets Of Basildon - Fuuck Da Feds wrote: Do what you want in life. Fucck the system and the police. except for Tuesday morning when we sign on Sellies
  • Score: 2

2:12pm Tue 15 Jul 14

Sugarman says...

Happy Chickie wrote:
“I started taking my stuff, and plenty of others did – but they called the police, so I thought it was best to put it back."

So they knew that just taking it was wrong, but faced with the police being called, they put it back.

Not much better than common crooks.
How can they be common crooks when they've paid in full for the flooring? They put the stuff back because the police were called hoping, I expect, that the police would give them the authority to take it anyway. The Company are at fault here, they took orders when they knew they were changing hands, they should have told these people there might be a delay in supply but no, they kept quiet so it serves them right. How many others who didn't go to the shop are still waiting for their orders but have paid in full?
[quote][p][bold]Happy Chickie[/bold] wrote: “I started taking my stuff, and plenty of others did – but they called the police, so I thought it was best to put it back." So they knew that just taking it was wrong, but faced with the police being called, they put it back. Not much better than common crooks.[/p][/quote]How can they be common crooks when they've paid in full for the flooring? They put the stuff back because the police were called hoping, I expect, that the police would give them the authority to take it anyway. The Company are at fault here, they took orders when they knew they were changing hands, they should have told these people there might be a delay in supply but no, they kept quiet so it serves them right. How many others who didn't go to the shop are still waiting for their orders but have paid in full? Sugarman
  • Score: 4

12:25pm Fri 25 Jul 14

Rich;'Carol says...

sounds like a real good company .. remind me to avoid like the plagued
sounds like a real good company .. remind me to avoid like the plagued Rich;'Carol
  • Score: 0

8:27pm Sun 27 Jul 14

marty R says...

Police called again today to the store as I am owed £640 for flooring which never turned up. I was refunded the money to my bank and then 2 days later the money was removed from my bank account by I assume Floors to go. There was no notification given to me that this money was to be taken back from my account, I did mot even know this could be done.
very unhappy.
Police called again today to the store as I am owed £640 for flooring which never turned up. I was refunded the money to my bank and then 2 days later the money was removed from my bank account by I assume Floors to go. There was no notification given to me that this money was to be taken back from my account, I did mot even know this could be done. very unhappy. marty R
  • Score: 0

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