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Homes left without phone or internet days after lorry hits pole
RESIDENTS have been left without an internet or phone connection almost a week after a lorry smashed into a power cable.
Chaos hit Haven Road, Canvey, on Tuesday afternoon after a Polish lorry believed to be going to HBC Vehicle Services ploughed into the pole whilst trying to turn.
The Echo told how surrounding homes and the Hole Haven Caravan Park had been left without electricity, and a wake at the nearby Lobster Smack had to be cancelled because of the blackout.
Engineers worked around the clock to repair the damage and restore power, but residents are still unable to use their home telephones or access the internet.
Residents claim that BT told them the problem could take up until Wednesday to fix.
Many have been forced to divert their home numbers to their mobile phones whilst the issues is resolved.
Liz Swann, 59, of Coastguard Cottages, is currently housebound recovering from an operation and has decided to buy a wireless dongle to ensure she can keep up to date with her work e-mails.
The Canvey Town councillor said: “It has been a nightmare. It’s costing me a fortune in phone calls from my mobile. Everyone is having a horrendous time and no one is keeping us informed about when we can expect it to be up and running again. The workmen from BT have been here so I don’t understand how it is still such a problem.”
The Lobster Smack pub have also been unable to take card payments due to the loss of internet connection.
Ray Peatling, 69, who lives in Hole Haven Caravan Park, said: “We all knew it was an accident waiting to happen with the lorries down here so I guess we should just be glad that it wasn’t worse and no one was hurt.
“I lived without the internet for years before so I’m coping, I will just have to catch up on everything when our connection is finally restored. It’s just very annoying.
BT revealed that they are currently aware of just seven properties on Haven Road still experiencing problems.
Speaking on Monday, a spokesperson said: “We had a specialist engineer due onsite today and we will have a clear idea what needs to be done and timescales once that has happened.”