'Constantly late' bus service frustrates Canvey's residents

Echo: Laurie Woolcott at the bus stop just outside his home Laurie Woolcott at the bus stop just outside his home

AN Essex bus service has been criticised after its lateness continues to cause problems on Castle Point.

The number 26 First Buses service, which operates in the borough, has failed to turn up on time on numerous occasions, with one furious woman claiming it is endangering her job.

Maryna Woolcott, 47, who lives on Central Wall Road, Canvey, has to use the service every day and says if she is late for her cleaning job at The King John School she is deducted pay.

As Mrs Woolcott only works part-time she says any docked pay has a big effect on her at the end of the week.

Mrs Woolcott buys a monthly bus ticket for £42, but despite often not getting the service due to lateness is unable to claim back any compensation.

She said: “I get a regular bus every day to go to work but it is becoming increasingly difficult as the service is so unreliable. The bus stop is right outside our house and I know the timetable yet I am constantly left waiting. It is not good enough. We complained on six separate occasions last year and were only once issued with a free scratch pass for a couple of days free travel.”

Mrs Woolcott uses the bus service in the afternoons to get to work but says the bus is so often late she has to rely on her husband Laurie, who works shifts as a security guard, to take her to the school in Hadleigh.

Mr Woolcott, 55, said: “It is ridiculous. I won’t always be here to drive my wife to work so the bus needs to show up, and show up on time. I have spoken to First Essex, with them promising to investigate the complaints, but then nothing else happens.”

Mrs Woolcott pays £42 a month for a bus pass, but has so far received no compensation from First buses.

A spokesperson for First Buses said: “I have spoken with the Operations Manager for our Hadleigh depot who is aware of the complaint and is working with the Customer Service team to resolve it. We welcome feedback such as this as it allows us to review our services and make improvements if necessary.

"With regards to compensation, First are governed by the Customer Charter, which is used in cases such as this, to reach an appropriate level of recompense."

Comments (10)

Please log in to enable comment sorting

10:15pm Wed 16 Jan 13

Nebs says...

What you need is a bicycle.
What you need is a bicycle. Nebs

10:31pm Wed 16 Jan 13

emcee says...

There used to be enough services per hour to compensate for any late running buses. These days there are less buses on most routes and the timetables do no compensate for the increasing amounts of traffic. Also, at one time, bus companies used to employ inspectors to ensure that buses were running to timetable and drivers needed good excuses if they were running late and even better excuses if they were early.
There used to be enough services per hour to compensate for any late running buses. These days there are less buses on most routes and the timetables do no compensate for the increasing amounts of traffic. Also, at one time, bus companies used to employ inspectors to ensure that buses were running to timetable and drivers needed good excuses if they were running late and even better excuses if they were early. emcee

8:38am Thu 17 Jan 13

Valentino says...

The 26 is a half hourly service. I use it myself as I live near Morrison's. My suggestion is get the one due before it, then if that is late you'll get to work on time.

I can count the number of times a bus has been cut out one hand, most of the time this has been due to snow. Yes, its been ten or fifteen minutes late at times but it is not like its intentional. Many outside factors can contribute and it seems strange that this person has gone running to the Echo now at the time Ferry Road has been down to one lane and ALL buses have been around ten minutes late when I've been waiting at the station after work. Is this person going to ask these companies for compensation for making her even more late for work? (Which wouldn't happen if she'd got the earlier bus).
The 26 is a half hourly service. I use it myself as I live near Morrison's. My suggestion is get the one due before it, then if that is late you'll get to work on time. I can count the number of times a bus has been cut out one hand, most of the time this has been due to snow. Yes, its been ten or fifteen minutes late at times but it is not like its intentional. Many outside factors can contribute and it seems strange that this person has gone running to the Echo now at the time Ferry Road has been down to one lane and ALL buses have been around ten minutes late when I've been waiting at the station after work. Is this person going to ask these companies for compensation for making her even more late for work? (Which wouldn't happen if she'd got the earlier bus). Valentino

8:49am Thu 17 Jan 13

HadleighBoy says...

Get a bike then you wont rely on the bus. Or as suggested get an earlier bus or get one of the many buses to Benfleet station and walk.
Get a bike then you wont rely on the bus. Or as suggested get an earlier bus or get one of the many buses to Benfleet station and walk. HadleighBoy

9:54am Thu 17 Jan 13

Carlton says...

I used to catch this bus from the BP garage in Long Road.It should of arrived at around 06.25 to get to Benfleet Station at 06.31 but i have lost count the amount of times it arrived 5/10 mins late or not at all.I now leave 10 mins earlier to catch the reliable 21.Now i arrive on time for work.I can't understand how bearing in mind it's the first one of the morning,hardly anything on the roads at that time and i'm going back well into last year.Can't blame the Benfleet Staion roadworks for this one!!!
I used to catch this bus from the BP garage in Long Road.It should of arrived at around 06.25 to get to Benfleet Station at 06.31 but i have lost count the amount of times it arrived 5/10 mins late or not at all.I now leave 10 mins earlier to catch the reliable 21.Now i arrive on time for work.I can't understand how bearing in mind it's the first one of the morning,hardly anything on the roads at that time and i'm going back well into last year.Can't blame the Benfleet Staion roadworks for this one!!! Carlton

9:59am Thu 17 Jan 13

upset says...

It's strange that late buses and the INDIES moaning find there way onto this website, but Calor not expanding on Canvey is overlooked, I wonder why!!
It's strange that late buses and the INDIES moaning find there way onto this website, but Calor not expanding on Canvey is overlooked, I wonder why!! upset

11:47am Thu 17 Jan 13

J_blond says...

Seeing as only one person who uses the bus is interviewed - shouldn't the headline reflect this? Canvey's residents should be Canvy resident.

Another wonderful sensationalist story from our award nominated newspaper
Seeing as only one person who uses the bus is interviewed - shouldn't the headline reflect this? Canvey's residents should be Canvy resident. Another wonderful sensationalist story from our award nominated newspaper J_blond

6:37pm Thu 17 Jan 13

soul man says...

Nebs wrote:
What you need is a bicycle.
theres always a smart ar**, who thinks he has the answer, have you ever tried cycling UP essex way, if she's an ordinary lady, she no doubt hasn't rode a bike since school days, lets see you go UP essex way on a bike, and my wife has the same problem with this bus, some days it wont show at all, this bus co is hopeless
[quote][p][bold]Nebs[/bold] wrote: What you need is a bicycle.[/p][/quote]theres always a smart ar**, who thinks he has the answer, have you ever tried cycling UP essex way, if she's an ordinary lady, she no doubt hasn't rode a bike since school days, lets see you go UP essex way on a bike, and my wife has the same problem with this bus, some days it wont show at all, this bus co is hopeless soul man

8:23am Fri 18 Jan 13

HadleighBoy says...

soul man wrote:
Nebs wrote: What you need is a bicycle.
theres always a smart ar**, who thinks he has the answer, have you ever tried cycling UP essex way, if she's an ordinary lady, she no doubt hasn't rode a bike since school days, lets see you go UP essex way on a bike, and my wife has the same problem with this bus, some days it wont show at all, this bus co is hopeless
soul man I have cylced, walked and run up Essex Way, Bread and Cheese and Church Hill. Essex Way is the easiest. At the end of the day you have to do what you need to do to get to work and ensure that you minimise the risk when you rely on public transport. I used to get the bus to the train station then the bus started being late and I was missing my train so I now cycle.
And if she regularly does not get the bus do not buy monthly ticket unless it is cheaper for the number of journeys that she does take.
No point in complainign to the papers especially the Echo nothing will happen.
[quote][p][bold]soul man[/bold] wrote: [quote][p][bold]Nebs[/bold] wrote: What you need is a bicycle.[/p][/quote]theres always a smart ar**, who thinks he has the answer, have you ever tried cycling UP essex way, if she's an ordinary lady, she no doubt hasn't rode a bike since school days, lets see you go UP essex way on a bike, and my wife has the same problem with this bus, some days it wont show at all, this bus co is hopeless[/p][/quote]soul man I have cylced, walked and run up Essex Way, Bread and Cheese and Church Hill. Essex Way is the easiest. At the end of the day you have to do what you need to do to get to work and ensure that you minimise the risk when you rely on public transport. I used to get the bus to the train station then the bus started being late and I was missing my train so I now cycle. And if she regularly does not get the bus do not buy monthly ticket unless it is cheaper for the number of journeys that she does take. No point in complainign to the papers especially the Echo nothing will happen. HadleighBoy

10:33pm Fri 25 Jan 13

LaurieW says...

My Wife has a dodgy knee, and can't use a cycle at the moment, its too cold as well.Its fine coming back down the hill, but ride up it, no way! We are more annoyed about the bus running early, up to 10 mins, or not at all. She waited for the 14.49 bus to come, and it didn't, then waited for the 15.18 which also failed to turn up.We saw at 15.08 the 26 going in the opposite direction, towards the Newlands Terminus.Normally it waits there for 5 mins or so, and then starts the run back, but this one did not turn up. Maybe the driver had a break. Anyway, I drove my wife to work that day. This has been going on for months, not just when the Bridge works were on.
My Wife has a dodgy knee, and can't use a cycle at the moment, its too cold as well.Its fine coming back down the hill, but ride up it, no way! We are more annoyed about the bus running early, up to 10 mins, or not at all. She waited for the 14.49 bus to come, and it didn't, then waited for the 15.18 which also failed to turn up.We saw at 15.08 the 26 going in the opposite direction, towards the Newlands Terminus.Normally it waits there for 5 mins or so, and then starts the run back, but this one did not turn up. Maybe the driver had a break. Anyway, I drove my wife to work that day. This has been going on for months, not just when the Bridge works were on. LaurieW

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree