A CALL handler has resigned after a man received a voicemail from NHS Test and Trace which contained ‘sex noises’ in the background.

The UK Health Security Agency (UKHSA) had launched an investigation into the message, which was sent to William Ryan in Basildon in December.

Mr Ryan claimed he could hear “two people talking and then having sex” in the voicemail which had been left by a member of the Test and Trace team.

A UKHSA spokesman has now confirmed a staff member has since resigned and the investigation into the scandal has been completed.

He said: “Following a complaint from a member of the public relating to a voicemail message received from an NHS Test and Trace call handler we investigated the matter, which is now closed.

“The contracted member of staff has resigned from this post.

“UKHSA contracts external service providers to deliver the NHS Test and Trace call handling service and expects high standards of all contracted staff at all times and we will continue to work with all our service providers to ensure this.”

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Mr Ryan described the voicemail as ‘unprofessional’ when speaking to the BBC about the ordeal.

He added: “They rang me quite early, but I was still asleep as I was ill, but then I woke up to a voicemail from a number I did not recognise.

“It was like someone was having a good time, on a professional call. I was quite shocked.

“I had to listen to it three or four times and sent it to some friends to see if I was hearing it right.”

Mr Ryan submitted a formal complaint a week later after receiving another call from the same number and realising it was Test and Trace.