A south Essex rail operator has marked its first anniversary in public ownership by highlighting improvements in performance, passenger numbers and customer services.
c2c Railway has published a summary of its achievements since transferring into public ownership under the Department for Transport in July 2025.
The operator, now part of GBR Anglia alongside Greater Anglia and Network Rail Anglia, said it had delivered strong reliability and punctuality figures over the past year.
Between April 2025 and March 2026, c2c achieved an industry-leading 91.9 per cent Time to Three score, making it the top-performing train operator in the country for reliability and punctuality.
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The company also reported a 10.6 per cent increase in revenue compared with the previous financial year, alongside rising passenger numbers and ticket sales.
Jamie Burles, managing director of GBR Anglia, said: “I would like to thank colleagues across c2c and the wider Anglia route whose ongoing dedication, professionalism and commitment has ensured that c2c continues to be one of the industry’s leading operators.
“Our strong service performance and revenue growth in 2025/26 reflects our continued momentum under public ownership as we build back stronger and move towards Great British Railways.”
The operator has also continued to expand customer-focused initiatives, including becoming the UK’s only fully contactless National Rail network.
Since the launch of contactless travel across the route, more than five million journeys have been made to and from c2c’s Essex stations using the system.
Over the past 12 months, c2c has also carried out station improvements, including platform renewal works and upgrades to passenger facilities.
The company highlighted community projects including fundraising events supporting mental health and children's cancer charities, which have raised more than £30,000.
Recent weeks have also seen the first GBR Anglia-branded trains enter service on the route.
Rob Mullen, chief customer and commercial officer at GBR Anglia, said: “It has been exciting to see over the last few days the first GBR Anglia-branded trains enter service, carrying the distinctive red, white and blue Great British Railways livery across c2c and the wider Anglia route.
“This is just the beginning.”
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