Housing services in Basildon are set to benefit from a new partnership designed to improve repairs, boost transparency and enhance the experience of tenants.
Basildon Council has begun implementing Plentific’s property operations platform as part of plans to modernise the way housing repairs are managed.
The system will provide the council with real-time visibility of repairs, while helping residents receive faster updates and a more transparent service.
It will also give the authority greater oversight of compliance information and repairs data as it prepares for future regulatory requirements.
Phil Turner, councillor responsible for housing, said: “This partnership marks an important step forward in our commitment to deliver a more responsive, transparent and tenant-focused housing repairs service.
“By improving real-time visibility of repairs, strengthening compliance oversight and supporting local contractors, we are putting the right foundations in place to provide the reliable service our residents expect and deserve.”
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The move reflects a wider trend across the housing sector, with landlords increasingly seeking direct control over repairs information, compliance records and resident engagement.
Through Plentific’s Open Framework, the council will also have access to a supply chain of vetted small and medium-sized contractors.
The authority says this will support its community wealth-building ambitions by helping more repairs spending remain within the borough and benefit businesses in the area.
Deborah Fenton, executive director of homes, communities and environment at Basildon Council, added: “We have been clear with our tenants that we are making fundamental changes to how our housing services are run.
“Central to that is the Council owning its own data, its compliance evidence and the resident experience, so we can see performance in real time and demonstrate improvement rather than assert it.
“Plentific gives us that operational backbone ahead of Awaab's Law Phase 2, and the Open Framework means more of our repairs spend will go to vetted local trades businesses, keeping investment in the borough.
“This is a significant step in delivering the improvement our tenants deserve.”
Basildon joins more than 100 housing providers working with Plentific, including councils such as Southwark, Lambeth and Lewisham.
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