Fall victim’s family hit out at Southend Hospital after patient tragedy

Echo: Fall victim’s family hit out at hospital after patient tragedy Fall victim’s family hit out at hospital after patient tragedy

A MAN whose mother was injured in a fall at Southend Hospital said promised changes to procedures were not put in place before another woman fell.

Gordon Jiggens, of Seaforth Grove, Southend, spoke out after an inquest on Jean Kouspetris, 80.

Mrs Kouspetris died in May 2011, after banging her head in a fall at the hospital as she struggled unaided to get to the toilet. Her calls to nurses on understaffed Blenheim Ward went unanswered.

At the inquest, it emerged Mrs Kouspetris suffered a number of falls while not being monitored by staff, even though she was supposed to get round-the-clock monitoring.

Coroner Caroline Beasley- Murray said they all might have contributed to her death.

The coroner recorded a narrative verdict.

Mr Jiggens said his late mother, Margaret Jiggens, survived a “horrendous’’ stay on the ward after being admitted in 2008. During seven weeks there, she fell and cut her head. She died in June, 2011, aged 86, of old age.

Her son said: “I was stunned at the similarities. My mother was put on to Blenheim because she kept passing out and falling.”

He said she complained nurses would not respond to her buzzing and when relatives visited, nurses stood talking while patients’ bells went unanswered.

He added: “On one occasion, we visited Mum, she was in bed, with blood all over her head. She was very distressed and there were stitches to a very large head wound.

I asked what happened and was told she had tried to get a nurse to help her go to the toilet by pressing the button, but no one came, so she got up and went herself and fell.”

Mrs Jiggens also contracted MRSA during her stay. Her family made a verbal complaint and at a meeting assurances were made.

Mr Jiggens said: “We were assured at the top level lessons were learned and it would not happen again. Then we read about Mrs Kouspetris. I wish we had taken them to court now, instead of believing they would deal with it.”

A trust spokesman said: “ “We are sorry to hear Mr Jiggens is unhappy with his mother’s care. We take patient safety extremely seriously and have reviewed our falls prevention processes, in line with national guidelines.

“Falls are the most commonly reported patient safety incident nationally. It is impossible to eliminate the total risk of falls.

“However, we have a falls prevention and management policy which identifies patients at risk and provides an appropriate care plan.’’

Comments (5)

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4:36pm Thu 19 Dec 13

jolllyboy says...

The problem is they dont answer the buzzer. If you are given one. Also to have the side of the bed up to prevent getting out of bed requires a health and Safety Review which is not done when the patient is admitted which is ridiculous.
The problem is they dont answer the buzzer. If you are given one. Also to have the side of the bed up to prevent getting out of bed requires a health and Safety Review which is not done when the patient is admitted which is ridiculous. jolllyboy

4:44pm Thu 19 Dec 13

runwellian says...

They might take patient safety seriously and spend hours writing up a policy about it, but then nothing happens at ward level!

I recently asked fro something as a discharged letter but it appears they don't even know that I was admitted!
They might take patient safety seriously and spend hours writing up a policy about it, but then nothing happens at ward level! I recently asked fro something as a discharged letter but it appears they don't even know that I was admitted! runwellian

8:32pm Thu 19 Dec 13

Almeda11 says...

jolllyboy wrote:
The problem is they dont answer the buzzer. If you are given one. Also to have the side of the bed up to prevent getting out of bed requires a health and Safety Review which is not done when the patient is admitted which is ridiculous.
Article Quote:

"He said she complained nurses would not respond to her buzzing and when relatives visited, nurses stood talking while patients’ bells went unanswered"
unquote.


And this is the reason !! We are a very gossipy nation, but hospital is not the place for gossip, and l have witnessed it first hand as a patient a few years ago.

lf they actually focussed consistently on their jobs these things would not happen, or hardly, and as for their " lessons are being learned" it`s a load of bull ----, they never are.

l have seen seen how hospitals on the continent operate, mainly Germany, and if these things kept happening these nurses would be out the door, no question, it simply would not be tolerated, there the people are focussed on their jobs, private life, tittle tattle and personal calls on mobiles are taboo, but patients are happier and better cared for.
[quote][p][bold]jolllyboy[/bold] wrote: The problem is they dont answer the buzzer. If you are given one. Also to have the side of the bed up to prevent getting out of bed requires a health and Safety Review which is not done when the patient is admitted which is ridiculous.[/p][/quote]Article Quote: "He said she complained nurses would not respond to her buzzing and when relatives visited, nurses stood talking while patients’ bells went unanswered" unquote. And this is the reason !! We are a very gossipy nation, but hospital is not the place for gossip, and l have witnessed it first hand as a patient a few years ago. lf they actually focussed consistently on their jobs these things would not happen, or hardly, and as for their " lessons are being learned" it`s a load of bull ----, they never are. l have seen seen how hospitals on the continent operate, mainly Germany, and if these things kept happening these nurses would be out the door, no question, it simply would not be tolerated, there the people are focussed on their jobs, private life, tittle tattle and personal calls on mobiles are taboo, but patients are happier and better cared for. Almeda11

9:46pm Thu 19 Dec 13

Southend Andy says...

Here we go again, yes what happend was tragic but we have a under funded & under staffed NHS & everyone has to jump on the media bandwagon.
Here we go again, yes what happend was tragic but we have a under funded & under staffed NHS & everyone has to jump on the media bandwagon. Southend Andy

9:25pm Fri 20 Dec 13

Almeda11 says...

Southend Andy wrote:
Here we go again, yes what happend was tragic but we have a under funded & under staffed NHS & everyone has to jump on the media bandwagon.
lt`s not just this incident is it. There are incidents like this all the time. The nhs is awash with horror stories like this. l know of 2 people personally, one was misdiagnosed with constipation, when in fact it was cancer. By the time they found out it was already too late and she died.
And l also lost a friend to cancer, again because it was picked up too late
People in this country are diagnosed far later than in EU countries, wher doctors are far quicker to authorise the correct tests, and where patients themselves take more responsibility and actually go to the doctor when they suspect something is wrong.

Then there is the culture of denial in the nhs, and if anyone sees something is wrong and wants to blow the whistle, which l think is commendable, then they are often targeted, or even threatened, albeit in a subtle way. Thank goodness in Winterbourne Viw, where disabled people were beaten with wet towels and other abuse, that an undercover agent with a hidden camera finally exposed it, on tv, and the sadistic bullies were jailed. But there are many more places like that, it`s not an isolated incident.

And what about Staffordshire hospital, a failing hospital, now under review and threatened with closure unless it improves, as is also Basildon Hospital.

And funding has NOTHING to do with the sadistic nurses or healthcare assistants who deliberately put food and drink out of patients reach, they would never get away with that in Germany, about time for the person in charge of a ward to start acting like one.

This isn`t about bashing the nhs just for the sake of it ! There are real and present dangers, an attitude and culture of denial, where there should be transparency, and it is that culture that NEEDS to be changed.
[quote][p][bold]Southend Andy[/bold] wrote: Here we go again, yes what happend was tragic but we have a under funded & under staffed NHS & everyone has to jump on the media bandwagon.[/p][/quote]lt`s not just this incident is it. There are incidents like this all the time. The nhs is awash with horror stories like this. l know of 2 people personally, one was misdiagnosed with constipation, when in fact it was cancer. By the time they found out it was already too late and she died. And l also lost a friend to cancer, again because it was picked up too late People in this country are diagnosed far later than in EU countries, wher doctors are far quicker to authorise the correct tests, and where patients themselves take more responsibility and actually go to the doctor when they suspect something is wrong. Then there is the culture of denial in the nhs, and if anyone sees something is wrong and wants to blow the whistle, which l think is commendable, then they are often targeted, or even threatened, albeit in a subtle way. Thank goodness in Winterbourne Viw, where disabled people were beaten with wet towels and other abuse, that an undercover agent with a hidden camera finally exposed it, on tv, and the sadistic bullies were jailed. But there are many more places like that, it`s not an isolated incident. And what about Staffordshire hospital, a failing hospital, now under review and threatened with closure unless it improves, as is also Basildon Hospital. And funding has NOTHING to do with the sadistic nurses or healthcare assistants who deliberately put food and drink out of patients reach, they would never get away with that in Germany, about time for the person in charge of a ward to start acting like one. This isn`t about bashing the nhs just for the sake of it ! There are real and present dangers, an attitude and culture of denial, where there should be transparency, and it is that culture that NEEDS to be changed. Almeda11

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