Did I have to foot the bill?

Echo: Kathrynn Lanaway Kathrynn Lanaway

A MOTHER-OF-TWO is furious she had to pay to have an ingrowing toenail removed privately.

Kathrynn Lanaway, 30, was told by her GP the surgical procedure could not be carried out on the NHS.

Mrs Lanaway, who has two children under two, ended up paying £190 to a podiatrist in Chelmsford.

However, she says she plans to complain to the Eastwood Group Practice and her MP after being told she might not have had to pay.

Mrs Lanaway, of Orchard Side, Eastwood, said she went to the doctor after two weeks of pain.

She added: “I was shocked when he said the procedure couldn’t be done on the NHS and I’d have to pay. It was really swollen and painful.

“That £190 is a lot of money to find. The man who did it asked why I was there and not getting it done on the NHS.

“I want to know if he was right, or whether there is some sort of postcode lottery under which some people get it funded and others don’t.”

Mrs Lanaway is also angry because the surgery’s phones were so busy she had call the surgery 62 times before she got through to make her initial GP appointment.

Christine Macleod, medical director for the local NHS England Essex Area Team, confirmed the practice, based in Rayleigh Road, Eastwood, would normally provide minor surgery on the NHS.

She added: “A clinical assessment would need to be carried out by a clinician at the surgery, to determine whether the procedure is clinically appropriate and could be undertaken safely in the surgery.

“If the procedure is considered appropriate, but the surgery is not able to provide this itself for whatever reason, then it can refer to other local providers of NHS services, which should be able to assess the patient and carry out the procedure if appropriate.

“If the patient wishes to make a complaint she needs to put this in writing to the practice manager.”

The Echo tried repeatedly to contact the Eastwood Group Practice to get its response to Mrs Lanaway’s complaints, but was unable to get through on the phone

Comments (30)

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10:09am Sat 25 Jan 14

DogsMessInLeigh says...

"The Echo tried repeatedly to contact the Eastwood Group Practice to get its response to Mrs Lanaway’s complaints, but was unable to get through on the phone "
____


Nice little dig at their phone system....just keep trying and hanging on waiting sure you will; nail them down eventually.
"The Echo tried repeatedly to contact the Eastwood Group Practice to get its response to Mrs Lanaway’s complaints, but was unable to get through on the phone " ____ Nice little dig at their phone system....just keep trying and hanging on waiting sure you will; nail them down eventually. DogsMessInLeigh

10:16am Sat 25 Jan 14

Nebs says...

They don't want you to phone. Patients are a nuisance, and get in the way of all the important administration and paperwork that is the key to a successful practice.
They don't want you to phone. Patients are a nuisance, and get in the way of all the important administration and paperwork that is the key to a successful practice. Nebs

11:11am Sat 25 Jan 14

Been there got the T shirt says...

How old is she 30 ? why didnt she keep her feet in order herself
How old is she 30 ? why didnt she keep her feet in order herself Been there got the T shirt

11:35am Sat 25 Jan 14

Howard Cháse says...

GP surgery should toe the line
GP surgery should toe the line Howard Cháse

2:40pm Sat 25 Jan 14

ccd says...

I've had 2 ingrown toenails done on the NHS at my local GPs. I can see no reason why she shouldn't have hers done, seems ludicrous.
I've had 2 ingrown toenails done on the NHS at my local GPs. I can see no reason why she shouldn't have hers done, seems ludicrous. ccd

4:45pm Sat 25 Jan 14

rhowes says...

The lady should complain formally to the NHS Trust. Easiest online if possible.

Outrageous advice was given to her, and the GP booking system should also be reported.
The lady should complain formally to the NHS Trust. Easiest online if possible. Outrageous advice was given to her, and the GP booking system should also be reported. rhowes

4:45pm Sat 25 Jan 14

Jack222 says...

Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay?
Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay? Jack222

4:56pm Sat 25 Jan 14

rhowes says...

Jack222 wrote:
Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay?
Why would she cut her toes?

Her details are confidential, and we should not expect too much info.
[quote][p][bold]Jack222[/bold] wrote: Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay?[/p][/quote]Why would she cut her toes? Her details are confidential, and we should not expect too much info. rhowes

5:37pm Sat 25 Jan 14

runwellian says...

rhowes wrote:
The lady should complain formally to the NHS Trust. Easiest online if possible.

Outrageous advice was given to her, and the GP booking system should also be reported.
You have to complain direct the practice first otherwise your complaint will be referred back to them and it takes ages.
NHS England's has replaced local trusts but I have never found them helpful at all, they each cover their colleagues backs.
Not much has changed in the NHS when it comes to complaining!
I wonder why she took one persona sword that if had to be done privately, she could have contacted the many NHS agencies ti check especially as she had to foot the bill! Her GP should also have advised her of her options.
As for not getting through to the practice, there are times of the day when every GP practice is busy, it is always easier and quicker to call in and you get your questions answered on the spot!
[quote][p][bold]rhowes[/bold] wrote: The lady should complain formally to the NHS Trust. Easiest online if possible. Outrageous advice was given to her, and the GP booking system should also be reported.[/p][/quote]You have to complain direct the practice first otherwise your complaint will be referred back to them and it takes ages. NHS England's has replaced local trusts but I have never found them helpful at all, they each cover their colleagues backs. Not much has changed in the NHS when it comes to complaining! I wonder why she took one persona sword that if had to be done privately, she could have contacted the many NHS agencies ti check especially as she had to foot the bill! Her GP should also have advised her of her options. As for not getting through to the practice, there are times of the day when every GP practice is busy, it is always easier and quicker to call in and you get your questions answered on the spot! runwellian

8:39pm Sat 25 Jan 14

dolly22 says...

As a private chiropodist I often refer Ingrowing toenails for NHS treatment GP surgeries no longer carry out this procedure and referral to Thurrock Community Hospital has to be made they then refer the patient to a local primary care surgery and there are a few. The downside is the waiting list which could be many weeks and a patient with a septic in growing toenail needs to be treated quickly. So in answer there definitely is excelllent NHS treatment for this condition but in this lady's case I doubt she could have waited for such an appointment.
As a private chiropodist I often refer Ingrowing toenails for NHS treatment GP surgeries no longer carry out this procedure and referral to Thurrock Community Hospital has to be made they then refer the patient to a local primary care surgery and there are a few. The downside is the waiting list which could be many weeks and a patient with a septic in growing toenail needs to be treated quickly. So in answer there definitely is excelllent NHS treatment for this condition but in this lady's case I doubt she could have waited for such an appointment. dolly22

9:07pm Sat 25 Jan 14

Howard Cháse says...

Call the doctor. Heel have to answer the phone sooner or later. Might cause a bit of sole searching...
Call the doctor. Heel have to answer the phone sooner or later. Might cause a bit of sole searching... Howard Cháse

9:31pm Sat 25 Jan 14

robb789 says...

She needs to dip her toe in the water if she's to move on from this sorry episode.
She needs to dip her toe in the water if she's to move on from this sorry episode. robb789

7:07am Sun 26 Jan 14

I hate the pigs says...

30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.
30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country. I hate the pigs

9:57am Sun 26 Jan 14

abd123 says...

I find is strange people consistently vote the NHS as one of the best things about the Country. However compared to other modern developed countries it is really poor and subject to endless stories in the national news about poor nursing, medical care, waiting lists , endless waits in A&E because you can't get to see your own doctor. Meanwhile GPs are on fabulous salaries, hospital managers get made redundant then rehired at out of this world temporary rates. The problems seem endless.
I find is strange people consistently vote the NHS as one of the best things about the Country. However compared to other modern developed countries it is really poor and subject to endless stories in the national news about poor nursing, medical care, waiting lists , endless waits in A&E because you can't get to see your own doctor. Meanwhile GPs are on fabulous salaries, hospital managers get made redundant then rehired at out of this world temporary rates. The problems seem endless. abd123

10:49am Sun 26 Jan 14

OMPITA [Intl] says...

When I was 30 I was able to bite my toe nails just like I still do my fingers.

Now I'm afraid have to get my dear wife to 'do' them. Funny thing though, she refuses nibble them down like I did but uses a whopping great pair of side cutters from my tool box.

They 'ping' all over the kitchen when she snips them and then I have go round on my hands and knees searching to pick them all up. Once I couldn't account for one fine specimen until eventually it turned up in the bottom of her teacup as she took the last sip.

I never got a cooked meal for over week. There's no justice is there?
When I was 30 I was able to bite my toe nails just like I still do my fingers. Now I'm afraid have to get my dear wife to 'do' them. Funny thing though, she refuses nibble them down like I did but uses a whopping great pair of side cutters from my tool box. They 'ping' all over the kitchen when she snips them and then I have go round on my hands and knees searching to pick them all up. Once I couldn't account for one fine specimen until eventually it turned up in the bottom of her teacup as she took the last sip. I never got a cooked meal for over week. There's no justice is there? OMPITA [Intl]

11:17am Sun 26 Jan 14

Letmetryagain says...

Going privately means you have to pay.

I don't see the problem.
Going privately means you have to pay. I don't see the problem. Letmetryagain

3:06pm Sun 26 Jan 14

rhowes says...

We lost our local NHS chiropody clinic under Labour.

Let's hope the coalition will bring them back
We lost our local NHS chiropody clinic under Labour. Let's hope the coalition will bring them back rhowes

5:13pm Sun 26 Jan 14

dvl dude says...

abd123 wrote:
I find is strange people consistently vote the NHS as one of the best things about the Country. However compared to other modern developed countries it is really poor and subject to endless stories in the national news about poor nursing, medical care, waiting lists , endless waits in A&E because you can't get to see your own doctor. Meanwhile GPs are on fabulous salaries, hospital managers get made redundant then rehired at out of this world temporary rates. The problems seem endless.
if we wern't paying for her and her children and all the jobless we could pay for more procedures and more people to answer the phones its there own fault
[quote][p][bold]abd123[/bold] wrote: I find is strange people consistently vote the NHS as one of the best things about the Country. However compared to other modern developed countries it is really poor and subject to endless stories in the national news about poor nursing, medical care, waiting lists , endless waits in A&E because you can't get to see your own doctor. Meanwhile GPs are on fabulous salaries, hospital managers get made redundant then rehired at out of this world temporary rates. The problems seem endless.[/p][/quote]if we wern't paying for her and her children and all the jobless we could pay for more procedures and more people to answer the phones its there own fault dvl dude

6:46pm Sun 26 Jan 14

You'dfeelbetterforknowingthat says...

Jack222 wrote:
Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay?
Here here, Im sick of these lazy people not bothering to look after themselves, utter lazyness.
[quote][p][bold]Jack222[/bold] wrote: Ingrown toenail is when you couldn't bother to cut your toes? Or have I got it wrong? And she expects us to pay?[/p][/quote]Here here, Im sick of these lazy people not bothering to look after themselves, utter lazyness. You'dfeelbetterforknowingthat

10:40pm Sun 26 Jan 14

Letmetryagain says...

I hate the pigs wrote:
30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.
You are making a lot of assumptions. As well as being rude about the woman.
[quote][p][bold]I hate the pigs[/bold] wrote: 30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.[/p][/quote]You are making a lot of assumptions. As well as being rude about the woman. Letmetryagain

1:14am Mon 27 Jan 14

Kim Gandy says...

Nebs wrote:
They don't want you to phone. Patients are a nuisance, and get in the way of all the important administration and paperwork that is the key to a successful practice.
spot on!
[quote][p][bold]Nebs[/bold] wrote: They don't want you to phone. Patients are a nuisance, and get in the way of all the important administration and paperwork that is the key to a successful practice.[/p][/quote]spot on! Kim Gandy

1:17am Mon 27 Jan 14

Kim Gandy says...

I hate the pigs wrote:
30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.
I found at least three assumptions in this comment.

Anyone improve on that?

Some people on here do a great line in assumptions
[quote][p][bold]I hate the pigs[/bold] wrote: 30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.[/p][/quote]I found at least three assumptions in this comment. Anyone improve on that? Some people on here do a great line in assumptions Kim Gandy

1:17am Mon 27 Jan 14

Kim Gandy says...

I hate the pigs wrote:
30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.
I found at least three assumptions in this comment.

Anyone improve on that?

Some people on here do a great line in assumptions
[quote][p][bold]I hate the pigs[/bold] wrote: 30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.[/p][/quote]I found at least three assumptions in this comment. Anyone improve on that? Some people on here do a great line in assumptions Kim Gandy

11:23am Mon 27 Jan 14

loolaa says...

I know that this lady works as a teacher, is married with both children from the marriage and her husband works, not that it is really any of your business however sometimes it is nice to know the facts rather than assuming. I assume now you are going to apologise?!
I know that this lady works as a teacher, is married with both children from the marriage and her husband works, not that it is really any of your business however sometimes it is nice to know the facts rather than assuming. I assume now you are going to apologise?! loolaa

12:10pm Mon 27 Jan 14

OMPITA [Intl] says...

How about 'Saying it with Flowers?

I'm assuming (wow that's risky) that the BWT would be only too pleased to pass on an appropriate bouquet (along with an associated box of chocolates of course) to the lady whose honour has been so cruelly besmirched.

You'll find the BWT Office in Braintree High Street.

Come on now IHTP - Fill yer boots!
How about 'Saying it with Flowers? I'm assuming (wow that's risky) that the BWT would be only too pleased to pass on an appropriate bouquet (along with an associated box of chocolates of course) to the lady whose honour has been so cruelly besmirched. You'll find the BWT Office in Braintree High Street. Come on now IHTP - Fill yer boots! OMPITA [Intl]

12:31pm Mon 27 Jan 14

You'dfeelbetterforknowingthat says...

Kim Gandy wrote:
I hate the pigs wrote:
30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.
I found at least three assumptions in this comment.

Anyone improve on that?

Some people on here do a great line in assumptions
And you Kim are the biggest, both in form and assuptions
[quote][p][bold]Kim Gandy[/bold] wrote: [quote][p][bold]I hate the pigs[/bold] wrote: 30 years old? Jesus I thought she was about 40 at least. She's only a few years older then me. So have ŵe meant to feel sorry for her? "That £190 is a lot to find". Just proves she's another single mum. What a great country.[/p][/quote]I found at least three assumptions in this comment. Anyone improve on that? Some people on here do a great line in assumptions[/p][/quote]And you Kim are the biggest, both in form and assuptions You'dfeelbetterforknowingthat

10:30pm Mon 27 Jan 14

LancasterLass says...

I once went to my surgery with a septic finger, thankfully they sorted out the problem out there and then without any tablets to take. Next time it happened a few yrs later I had remembered what the surgery had done and treated it at home myself. Now I'm minus a finger. (Only joking) :)
I once went to my surgery with a septic finger, thankfully they sorted out the problem out there and then without any tablets to take. Next time it happened a few yrs later I had remembered what the surgery had done and treated it at home myself. Now I'm minus a finger. (Only joking) :) LancasterLass

10:46pm Mon 27 Jan 14

OMPITA [Intl] says...

If you are going to dabble with these Readers Comments ma'am it will be more than just just fingers you have to contend with - it will be sceptic personalities in full.

They say it can even send you word blind!
If you are going to dabble with these Readers Comments ma'am it will be more than just just fingers you have to contend with - it will be sceptic personalities in full. They say it can even send you word blind! OMPITA [Intl]

8:28pm Wed 29 Jan 14

LeighLady85 says...

This women, is happily married with two children. She worked as a teacher for years and gave up work to have a family. Her husband is a very hard working man, he works all the hours he can to provide for his family. So before you silly people make your judgements try finding out the facts. Keyboard worriors.
This women, is happily married with two children. She worked as a teacher for years and gave up work to have a family. Her husband is a very hard working man, he works all the hours he can to provide for his family. So before you silly people make your judgements try finding out the facts. Keyboard worriors. LeighLady85

8:55pm Wed 29 Jan 14

Tigerfeet80 says...

Ha what arrogance! An ingrowing toenail is caused when a nail is cut too short- they are quite common and for the person who says she is a single mum- it says 'mrs' doesn't that tell you something? Personally I think it's a disgrace this poor lady was given the advice to get it done privately only to be told it should be given on NHS. Can't you find anything better to do that mock how old you think she is? She has 2 babies under 2 I'm not surprised she doesn't look her best! Stop name calling. grow some balls and show some respect!!!
Ha what arrogance! An ingrowing toenail is caused when a nail is cut too short- they are quite common and for the person who says she is a single mum- it says 'mrs' doesn't that tell you something? Personally I think it's a disgrace this poor lady was given the advice to get it done privately only to be told it should be given on NHS. Can't you find anything better to do that mock how old you think she is? She has 2 babies under 2 I'm not surprised she doesn't look her best! Stop name calling. grow some balls and show some respect!!! Tigerfeet80

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