Council 'neglected squalid bus station'

Reported faults - councillor Ann Jones at Southend Travel Centre

Reported faults - councillor Ann Jones at Southend Travel Centre

First published in News

SOUTHEND Council has been accused of neglecting a “squalid” bus station after doors were left broken for almost three weeks.

Vandalised doors of Southend Travel Centre, in Chichester Road, were left for 19 days and bus passengers have complained of dirty toilets and litter-strewn floors.

Southend Council has apologised and is looking for new maintenance contractors after thugs smashed the doors in March.

However, a series of other complaints have been made and workmen only started making repairs on Monday.

Anne Jones, Labour councillor for Kursaal, said: “The toilets are often in an appalling state and the neglect and squalor do not make it an inviting and appealing experience. On many occasions I have had to report faults, often the same fault.”

Labour councillor for Milton, Julian Ware-Lane, said: “This centre has been beset by problems.

The signs are often malfunctioning and the doors are frequently not working.” The Echo found litter on the floor and an overpowering smell from the toilets when it visited the centre yesterday.

A council spokesman said it would be doubling the frequency the doors were serviced and would consider cleaning toilets more often.

He said: “We apologise for any convenience caused customers while this was resolved, but we acted quickly to make sure the doors were made safe and repaired. Our door maintenance contract is being re-tendered and we are planning for the doors to be serviced quarterly rather than bi-annually.

“In terms of toilet cleaning, our maintenance contract for the toilets means they are cleaned at least twice a day.

However, we are reviewing this as part of a re-tendering exercise across the borough.”

The council also denied any malfunctioning of the electronic signs in the bus station and said they awere working well.

The spokesman added: “The system has been upgraded in the last few months with new software and will include further developments.”

Betty Collar,85, of Selwyn Road, Southend: “It’s a mess, especially the toilets.

The doors are usually open and there was a fight in the men’s toilets. It’s not my favourite spot. They should be able to keep it clean.”

Helena Grout, a nurse, of Broughton Road, Hadleigh: “It stinks of urine as you come past the men’s toilets.

From the outside it looks great, but the smell lets it down. It would be nice to brighten the place up a bit.”

Lia Wilkerson, from Great Wakering: “It’s normally quite clean. I have never seen any rubbish there. Sometimes the doors don’t work, but they put up signs. The seats could be a bit warmer and more comfy.”

Brenda Forge, of Rayleigh Road, Leigh: “There doesn’t seem to have been any rubbish around and it seems quite clean. A lot of the buses are filthy, but that’s because of people who throw rubbish about.”

Comments (13)

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4:39pm Thu 17 Apr 14

DogsMessInLeigh says...

That place always gives me a dirty grimy impression whilst i am waiting at the lights in my motor.
That place always gives me a dirty grimy impression whilst i am waiting at the lights in my motor. DogsMessInLeigh
  • Score: 2

5:15pm Thu 17 Apr 14

The Macduffian says...

Welcome to Southend,
Welcome to Southend, The Macduffian
  • Score: 1

5:20pm Thu 17 Apr 14

jolllyboy says...

Right from the beginning these toilets could be smelled from outside the shelter. There was a notice last time I was in southend stating that the toilets are not belonging to the travel centre there. Not surprised they must have had so many complaints. Are they ever cleaned and who uses them bwecause I cannot believe the public do.
Right from the beginning these toilets could be smelled from outside the shelter. There was a notice last time I was in southend stating that the toilets are not belonging to the travel centre there. Not surprised they must have had so many complaints. Are they ever cleaned and who uses them bwecause I cannot believe the public do. jolllyboy
  • Score: 1

6:07pm Thu 17 Apr 14

Thames Gateway says...

Finally a story on travellers that I can comment on on the Echo site.....
Finally a story on travellers that I can comment on on the Echo site..... Thames Gateway
  • Score: 3

6:09pm Thu 17 Apr 14

the25man says...

The toilets are fine it's the people who use them that are at fault for leaving them like it
The toilets are fine it's the people who use them that are at fault for leaving them like it the25man
  • Score: 8

10:01pm Thu 17 Apr 14

ThisYear says...

Thames Gateway wrote:
Finally a story on travellers that I can comment on on the Echo site.....
And you did...barely.
[quote][p][bold]Thames Gateway[/bold] wrote: Finally a story on travellers that I can comment on on the Echo site.....[/p][/quote]And you did...barely. ThisYear
  • Score: -6

10:01pm Thu 17 Apr 14

CarnMountification says...

Oh didems....
Oh didems.... CarnMountification
  • Score: 0

2:25am Fri 18 Apr 14

Kim Gandy says...

Thames Gateway wrote:
Finally a story on travellers that I can comment on on the Echo site.....
You can comment on most. I do!

Really upsets some of the natives around here....


(world's smallest violin)
[quote][p][bold]Thames Gateway[/bold] wrote: Finally a story on travellers that I can comment on on the Echo site.....[/p][/quote]You can comment on most. I do! Really upsets some of the natives around here.... (world's smallest violin) Kim Gandy
  • Score: 0

2:25am Fri 18 Apr 14

Kim Gandy says...

Thames Gateway wrote:
Finally a story on travellers that I can comment on on the Echo site.....
You can comment on most. I do!

Really upsets some of the natives around here....


(world's smallest violin)
[quote][p][bold]Thames Gateway[/bold] wrote: Finally a story on travellers that I can comment on on the Echo site.....[/p][/quote]You can comment on most. I do! Really upsets some of the natives around here.... (world's smallest violin) Kim Gandy
  • Score: -1

2:26am Fri 18 Apr 14

Kim Gandy says...

ThisYear wrote:
Thames Gateway wrote:
Finally a story on travellers that I can comment on on the Echo site.....
And you did...barely.
.....talking of natives... this is the resident do gooder know it all who actually knows nothing.. not that's rooted in any kind of FACT.
[quote][p][bold]ThisYear[/bold] wrote: [quote][p][bold]Thames Gateway[/bold] wrote: Finally a story on travellers that I can comment on on the Echo site.....[/p][/quote]And you did...barely.[/p][/quote].....talking of natives... this is the resident do gooder know it all who actually knows nothing.. not that's rooted in any kind of FACT. Kim Gandy
  • Score: 0

12:43pm Fri 18 Apr 14

ThisYear says...

Kim Gandy wrote:
ThisYear wrote:
Thames Gateway wrote:
Finally a story on travellers that I can comment on on the Echo site.....
And you did...barely.
.....talking of natives... this is the resident do gooder know it all who actually knows nothing.. not that's rooted in any kind of FACT.
You dont have to announce yourself..we all know who and what you are.
[quote][p][bold]Kim Gandy[/bold] wrote: [quote][p][bold]ThisYear[/bold] wrote: [quote][p][bold]Thames Gateway[/bold] wrote: Finally a story on travellers that I can comment on on the Echo site.....[/p][/quote]And you did...barely.[/p][/quote].....talking of natives... this is the resident do gooder know it all who actually knows nothing.. not that's rooted in any kind of FACT.[/p][/quote]You dont have to announce yourself..we all know who and what you are. ThisYear
  • Score: -1

8:26pm Sat 19 Apr 14

runwellian says...

... and Southend is for MP David A-Mess the second city of culture!

Not sure where the first on is but it can't be worse than Southend!
... and Southend is for MP David A-Mess the second city of culture! Not sure where the first on is but it can't be worse than Southend! runwellian
  • Score: 0

8:34pm Sat 19 Apr 14

jayman says...

internal communications from Southend council.

Dear john

the users of southend travel centre are complaining about the poor condition of the travel centre and the unhygienic condition of the toilets. Please could you arrange for this to be rectified.

Alan Alanson
director of vox populi corporate services.

----

Dear Alan,

As you are well aware. I have taken the time to ignore your previous correspondence regarding other issues. However, on this occasion i am forced to respond with a SBC level 3 **** response.

I have emailed the corporate director of 'anti-bac' procurement who is on holiday until next year. her team have priced up the materials required and are tendering out a contract that will facilitate a package that will include but not be limited to. 'work-shopping and brainstorming for anti-bac' 'consultants to advise and develop further, the results of the workshops and brainstorming sessions, a council fact finding mission to the Spain to examine the anti-bac methods used in a different climate'.

regards

John Johnson
director of pompous ignorance, corporate wastefulness and general disregard.
internal communications from Southend council. Dear john the users of southend travel centre are complaining about the poor condition of the travel centre and the unhygienic condition of the toilets. Please could you arrange for this to be rectified. Alan Alanson director of vox populi corporate services. ---- Dear Alan, As you are well aware. I have taken the time to ignore your previous correspondence regarding other issues. However, on this occasion i am forced to respond with a SBC level 3 **** response. I have emailed the corporate director of 'anti-bac' procurement who is on holiday until next year. her team have priced up the materials required and are tendering out a contract that will facilitate a package that will include but not be limited to. 'work-shopping and brainstorming for anti-bac' 'consultants to advise and develop further, the results of the workshops and brainstorming sessions, a council fact finding mission to the Spain to examine the anti-bac methods used in a different climate'. regards John Johnson director of pompous ignorance, corporate wastefulness and general disregard. jayman
  • Score: 1

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