FURIOUS parents have lashed out at Basildon Hospital and the ambulance service after their daughter was not treated for an infected birthmark.


Brian Deans and Marie Postels’s four-month-old daughter Kimberly-Jane Deans was born with a strawberry birthmark on her back, but after several months, dad Brian noticed the scab was infected.

Doctors at the hospital referred her to Great Ormond Street Hospital as a non-urgent case, but the youngster had to be rushed back to hospital a week later after Kimberley-Jane was left writhing in agony.
 

The couple had called an ambulance, but because of the wait they ended up taking her in themselves.
 

Mr Deans, 25, from Wickford, said: “I fail to understand how the doctors at the hospital didn’t notice there was a problem. I was told she would be referred but when I got in touch with
Great Ormond Street they had no record of it.

“The ambulance service told me it was not urgent, despite Basildon
Hospital advising me to get there as soon as possible.”

The couple have complained to Pals, the hospital’s Patient Advice and Liaison Service.
 

A hospital spokeswoman said: “We would like to apologise to the parents of Kimberly-Jane for any delay in referring her to Great Ormond Street Hospital.”
 

Gary Sanderson, spokesman for the ambulance service, said: “This call was graded a Green 4 call, which is not life-threatening and requires a response within 60 minutes or phone assessment within 60 minutes.

“A clinician in our control room did speak to the patient’s parents and