Advanced psychotherapist and clinical hypnotherapist CLAIRE GASKIN sees clients in Essex and in London’s Harley Street. She is now bringing her expertise to the problems of our readers as our agony aunt. If you have a problem you’d like Claire’s advice with, email agonyaunt@nqe.com For more details on Claire’s work, visit benefittherapy.co.uk/

Dear Claire,

I have lived in my house for about ten years and always been perfectly happy.

It is a cul-de-sac in a village and although it is not without a bit of noise, it was generally quiet during the day and past when everyone would be going to bed.

But about six months ago a family moved in next door and while they are friendly and personable, the noise level has shot up.

Doors are banged at all hours of the day, balls are kicked against the fence and, admittedly often only at weekends, music is played well into the evening which I can hear over anything I am doing should it be watching the television or having friends round.

The children are extremely noisy too and I am now at the point where I feel I perhaps need to say something.

The problem is, I cannot deal with any kind of confrontation and even the thought of going to talk to them is making me feel anxious as I do not want to cause any bad atmosphere yet at the same time, I really cannot cope with the constant noise.

Claire says...

Putting up with anti-social behaviour from nuisance neighbours can be very stressful. This new family has altered your neighbourhood and life as you knew it has changed. However, you have a right to enjoy your property without excessive disturbance.

Anxiety levels can increase when we feel helpless. But there is much you can do in this situation.

The law is on your side, although the local authority asks you try solving this problem yourself, first. I recommend that you talk with your other neighbours - as you live in a cul-de-sac you’re unlikely to be the only one feeling like this.

Just being able to talk about it will help and you can decide between you who is the best person to have a polite word. The good news is that your noisy neighbours are friendly and personable. It may be that they simply do not realise how disruptive they are and will be apologetic.

If the problem persists get in touch with the noise pollution department at your local council. They will contact your nuisance neighbours but will not disclose who made the complaint. If they assess the noise constitutes a ‘statutory nuisance’ they can take legal action.