Probe raises concerns over private care home for elderly

Echo: Probe raises concerns over private care home for elderly Probe raises concerns over private care home for elderly

A PRIVATE care home has been ordered to take urgent action after an unannounced inspection raised concerns about its care of the elderly.

The Care Quality Commission looked into conditions at BUPA-run Ghyllgrove nursing home in Ghyllgrove, Basildon, after concerns were raised.

Among its findings the watchdog discovered staff taking three weeks to refer a malnourished pensioner who was loosing weight to a dietician and made no proper records of dealing with bed sores.

Inspectors also found:
*Some care records had no clear instructions to staff on how to care for residents who suffered from pressure ulcers.
*Problems with repairs including cardbord pushed into a light switch to keep it on and showers that were too cool and had rusty handrails.
*Discrepancies in records of whether some patients had been given medication or not.
*Staff pushing patients in wheelchairs with no footplates, breaching safety rules.
*And care records and assessments that were not being updated to reflect the changing needs of residents while care plans were inaccurate and lacked sufficient detail.

The commission has issued a formal warning to the home, which caters for 169 residents, saying it must make improvements or face further action.

Andrea Gordon, CQC deputy director of operations for the central region, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Ghyll Grove Residential and Nursing Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The warning follows unannounced visits by inspectors in November. They were following up a previous inspection which raised concerns about staffing levels.

Rhona Mcleod, regional director of Bupa Care Homes, said: “We recognise there were some issues in relation to our record keeping.

"We are taking action to rectify the points raised, in particular through a programme of retraining for all staff at the home.

"Our residents are our top priority and we are confident the plans we have put in place will address CQC’s concerns. We will be working closely with local authorities, the regulator, residents and their families over the coming months.”

Comments (12)

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4:39pm Thu 3 Jan 13

jolllyboy says...

Yet another Care Home fails - these are unacceptable.It is no good saying that residents are their top priority - they are the reason for the Home which gives them work and they are paid to do it right.

We all know that in a large number of Care Homes residents belongings 'go missing' never to be seen again. That's something else to tackle.
Yet another Care Home fails - these are unacceptable.It is no good saying that residents are their top priority - they are the reason for the Home which gives them work and they are paid to do it right. We all know that in a large number of Care Homes residents belongings 'go missing' never to be seen again. That's something else to tackle. jolllyboy

5:05pm Thu 3 Jan 13

Eric Whim says...

loosing weight


it's 'losing' not 'loosing'
[quote]loosing weight[/quote] it's 'losing' not 'loosing' Eric Whim

5:14pm Thu 3 Jan 13

wickfordlass says...

My father is in a care home in another area. Sadly, we only hear negative comments in the press about care homes - the one where my father is is fantastic and the staff couldn't be more caring.
My father is in a care home in another area. Sadly, we only hear negative comments in the press about care homes - the one where my father is is fantastic and the staff couldn't be more caring. wickfordlass

6:08pm Thu 3 Jan 13

trickymicky0007 says...

My Uncle William was in this "care"home for two and a half years sadly until he died two years ago-i would think number one priority was profit-i wouldn't wish to end my days in an understaffed-badly managed home-very sadly the elderly and frail members of society seem to become lost and voiceless in these institutions
My Uncle William was in this "care"home for two and a half years sadly until he died two years ago-i would think number one priority was profit-i wouldn't wish to end my days in an understaffed-badly managed home-very sadly the elderly and frail members of society seem to become lost and voiceless in these institutions trickymicky0007

11:38pm Thu 3 Jan 13

Carnabackable says...

If the staff mistreat the elderly, I hope they get sent to prison, where they themselves get their true punishments.
If the staff mistreat the elderly, I hope they get sent to prison, where they themselves get their true punishments. Carnabackable

12:14pm Fri 4 Jan 13

pp.pretty says...

Carers get paid around seven pounds an hour to do a job which requires skill, empathy etc. At seven pounds an hour how many skilled workers is this industry going to attract?
Carers get paid around seven pounds an hour to do a job which requires skill, empathy etc. At seven pounds an hour how many skilled workers is this industry going to attract? pp.pretty

4:50pm Fri 4 Jan 13

Jaspamac says...

I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name!
I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name! Jaspamac

8:37pm Fri 4 Jan 13

Lastlaugh... says...

Perhaps people need to take a step back in time and look after their elderly at home..share the time with the other members of the family.
Perhaps people need to take a step back in time and look after their elderly at home..share the time with the other members of the family. Lastlaugh...

6:44am Sat 5 Jan 13

Carnabackable says...

Jaspamac wrote:
I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name!
So you defend these staff, even though you admit there a few are "bad"staff members, make your mind up.
Funny how these staff are so good, when ever such an allegation is mentioned...
[quote][p][bold]Jaspamac[/bold] wrote: I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name![/p][/quote]So you defend these staff, even though you admit there a few are "bad"staff members, make your mind up. Funny how these staff are so good, when ever such an allegation is mentioned... Carnabackable

5:39pm Tue 8 Jan 13

Jaspamac says...

Carnabackable wrote:
Jaspamac wrote:
I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name!
So you defend these staff, even though you admit there a few are "bad"staff members, make your mind up.
Funny how these staff are so good, when ever such an allegation is mentioned...
Carnabackable, If you read my comments correctly you will see I'm only defending the people that work hard and do the job well! , not those that have not!
[quote][p][bold]Carnabackable[/bold] wrote: [quote][p][bold]Jaspamac[/bold] wrote: I visit Ghyllgrove every week, unfortunately this article has given all the workers a bad name! I seen some excellent carers and my relative enjoys lots of activities, like bingo, quizzes and trips out to the panto recently. Bupa pay such a low wage £6.20 for this and it's a shame that it doesn't attract all good quality staff, a bad few are given the hardworking a bad name![/p][/quote]So you defend these staff, even though you admit there a few are "bad"staff members, make your mind up. Funny how these staff are so good, when ever such an allegation is mentioned...[/p][/quote]Carnabackable, If you read my comments correctly you will see I'm only defending the people that work hard and do the job well! , not those that have not! Jaspamac

7:39pm Tue 8 Jan 13

Ray@Leigh says...

It angers me to read some of the ill informed comments here that obviouly come from people with absolutely no idea of this care home. As someone who has had a first hand insight in to this home I can say unequivocably that the nursing staff are dedicated, caring and give a first rate service. Despite being grossly understaffed I always found that the nurses in the Nursing Dementia Unit always go the extra mile to ensure that the elderly patients in their care are extreemly well cared for!
It angers me to read some of the ill informed comments here that obviouly come from people with absolutely no idea of this care home. As someone who has had a first hand insight in to this home I can say unequivocably that the nursing staff are dedicated, caring and give a first rate service. Despite being grossly understaffed I always found that the nurses in the Nursing Dementia Unit always go the extra mile to ensure that the elderly patients in their care are extreemly well cared for! Ray@Leigh

3:50pm Wed 9 Jan 13

Jaspamac says...

Ray@Leigh wrote:
It angers me to read some of the ill informed comments here that obviouly come from people with absolutely no idea of this care home. As someone who has had a first hand insight in to this home I can say unequivocably that the nursing staff are dedicated, caring and give a first rate service. Despite being grossly understaffed I always found that the nurses in the Nursing Dementia Unit always go the extra mile to ensure that the elderly patients in their care are extreemly well cared for!
Well said, lets hope Bupa take note and reward the hardworking staff, as moral must be so low after this report.
[quote][p][bold]Ray@Leigh[/bold] wrote: It angers me to read some of the ill informed comments here that obviouly come from people with absolutely no idea of this care home. As someone who has had a first hand insight in to this home I can say unequivocably that the nursing staff are dedicated, caring and give a first rate service. Despite being grossly understaffed I always found that the nurses in the Nursing Dementia Unit always go the extra mile to ensure that the elderly patients in their care are extreemly well cared for![/p][/quote]Well said, lets hope Bupa take note and reward the hardworking staff, as moral must be so low after this report. Jaspamac

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