A CARE has been ordered to shape up after inspectors found that "people were protected from the risk of harm" and the "service was not safe". 

The Silverpoint Court Residential Care Home, in Silverpoint Marine, Canvey was rated as "requires improvement" by the Care Quality Commission (CQC).

The care home was rated as "inadequate" in terms of safety and "requires improvement" in the leadership category. 

Inspectors looked into people’s experience of using this service and found care plan were not accurate and medicines were not safely managed.

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The report stated: “People were not protected from the risk of harm.

“People’s care plans and risk assessments were not accurate and daily care records did not evidence people received appropriate support with their healthcare needs.

“Medicines were not always safely managed, and guidance was not always in place to ensure staff knew how to support people wit their medicines.

“People did not always have protocols in place for medicines they may need to take when feeling distressed or upset."

At the time of inspection there were 28 people using the service who provide support to older people, with some who are living with dementia.

The Care Quality Commission undertook a focused inspection to review the key questions of safe and well-led only after receiving information of concern in relation to the management of risks to people’s health and safety and the provider’s processes for reporting safeguarding concerns.

The Silverpoint Court Residential Care Home was previously rated Good before this inspection and new rating.

Inspectors also found staffing levels were not ensured and staff did not always felt listened too.

The report stated: “The provider did not have robust processes in place to ensure accidents and incidents were documented appropriately and safeguarding notifications had not always been raised when necessary.

“Incidents had not been analysed to ensure lessons were learnt and improvements made.

“The provider has not ensured staffing levels, or the deployment of staff across the service, adequately met people’s needs.

“Staff did not always feel listened to, and people’s relatives did not always feel involved in the services or kept up to date about people’s care.”

Nellsar Limited are the provider for the care home and were contacted for a comment but did not respond in time for print.